OneNote has take over ... how do I stop it?  


  1. Posts : 130
    Win 10 OS Build 18363.720
       #1

    OneNote has take over ... how do I stop it?


    This is an HP Pavilion laptop. It has an HP printer installed and I've printed happily for a long time.
    Recently all my install files suddenly disappeared and now I can't print at all.

    Uninstalled and re-installed printer (with HP CD) and also ran HP trouble shooter (downloaded for the purpose).

    When a print command is given One Note arises and I have never used this One Note nor do I wish to
    as these days I want as simple as I can get.

    The quite urgent printing I need to do remains undone.

    Can you direct me to a Tutorial which will guide me to circumvent One Note and get my normal HP printer working again?
      My Computer


  2. Posts : 88
    Windows 10 Version 21H1 (OS Build 19043.1165
       #2

    @nithig Sounds like 'Send to OneNote' has got set as your default Printer. to change it do the following:-
    Go into Settings - Devices - Printers and Scanners - Find your HP Printer and set it as your default Printer.
      My Computer


  3. Posts : 130
    Win 10 OS Build 18363.720
    Thread Starter
       #3

    ThanksSheltieuk,
    followed your instructions and make the HP printer the default again.
    Now attempting to print without success ... nothing happens so I'll press on and see what I can find out.
      My Computer


  4. Posts : 1,772
    Windows 10 Home
       #4

    Suggestion in post 2 is good first step. When you attempt to print, is this printer selection dialog visible to select the HP printer, like on mine-
    OneNote has take over ... how do I stop it?-screenshot_1.jpg
    If it does, select the HP and go to the Settings screen in post 2 again and check the box to 'Let Windows manage my default printer'. This will push your last used printer into the main printer box (Save as PDF in my screenshot).
    Also recommend downloading the HP Smart app from the MS Store. This app can detect and install the printer, check ink levels, debug problems and let you do all your print, scan function right from within.
    Good Luck
      My Computer


  5. Posts : 130
    Win 10 OS Build 18363.720
    Thread Starter
       #5

    Thanks mrgeek,
    downloaded the HP Smart app and while all looks fine I still can't print.
    Yes, I get the list and select the right printer. Also had ticked Let Windows manage default printer.

    What gets me is that when something doesn't work I get the MS feedback window and it always says that the laptop is not online
    which is quite absurd. Clearly it needs to be online to get to that point ... but I've given up on trying to get help from MS and suspect that so many departments has allowed for real confusion.
    I do appreciate your help!
      My Computer


  6. Posts : 1,772
    Windows 10 Home
       #6

    " while all looks fine I still can't print."

    Run Win10 Settings/Update & Security/Troubleshoot/Printer and see what that does. Also, the HP tool you said you grabbed in post 1, is it the HP Print Scan Doctor ? If not get that here and run - https://support.hp.com/us-en/topic/printscandoctor
      My Computer


  7. Posts : 130
    Win 10 OS Build 18363.720
    Thread Starter
       #7

    thanks again mrgeek,
    downloaded the printscandoctor
    Have to stop now but will pick up again in the morning.
    Perhaps the domestic wi-fi has been knocked out from the printer...
    Cheers
      My Computer


 

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