Excel Problem With Old Office 2010 on New Windows 10 Computer

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  1. Posts : 17
    Windows 10 Home 1903
       #1

    Excel Problem With Old Office 2010 on New Windows 10 Computer


    So I downloaded Office 2010 onto my new computer using the original key, and it all seems to be working except:

    When I double click on an excel filename it opens excel, but not the file. I get a window with all the icons in the frame, but the icons are greyed out, and the whitespace where the spreadsheet goes is missing, and all grey. The same happens if I use a desktop shortcut. However, if I click File > Open > [filename] it all works fine. This only occurs on Excel, Word will open correctly from either method. If I right-click the Excel icon on the task bar there's no recent file list, but there is with Word.

    IIRC, Excel was working at first with a test file I'd downloaded from the web, but I'm not sure whether the problem started when I first used one of my own files or after I had set up a user account as well as the original admin a/c.

    Thanks.
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  2. Try3's Avatar
    Posts : 7,412
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #2

    I have not experienced this problem myself. I think Rohn007's advice is relevant - see under the heading
    Re Register re-register regserver batch file
    in his post dated
    7 March 2012
    in the thread
    Cannot change .xlsx extension default program to Excel 2010 - MSAForum

    In essence, Rohn is suggesting de-associating the xlsx extension and then re-associating it. I have had a lot of dealings with Rohn and he/she is highly competent.

    Best of luck,
    Denis
      My Computer

  3. RickC's Avatar
    Posts : 670
    Windows 7 + 10
       #3

    This sounds like a registry issue.

    Try this:
    1. Press the WIN key+r together to open the RUN dialog.
    2. Type control then press the ENTER key.
    3. In Control Panel, open Programs and Features.
    4. Select Microsoft Office 2010 by clicking on it once in the program list.
    5. Select Change from the menu bar.
    Excel Problem With Old Office 2010 on New Windows 10 Computer-ms2010-change.png
    6. In the next dialog, select the option to Repair then click on the Continue button and follow the prompts.

    You'll be prompted to close and re-open all MS Office apps for the repair to take effect (the repair should re-write the registry keys that govern how MS Office responds to double-clicking on files associated with Excel).

    Hope this helps...
      My Computer


  4. Posts : 17
    Windows 10 Home 1903
    Thread Starter
       #4

    RickC said:
    This sounds like a registry issue.

    Try this:
    1. Press the WIN key+r together to open the RUN dialog.
    2. Type control then press the ENTER key.
    3. In Control Panel, open Programs and Features.
    4. Select Microsoft Office 2010 by clicking on it once in the program list.
    5. Select Change from the menu bar.
    Excel Problem With Old Office 2010 on New Windows 10 Computer-ms2010-change.png
    6. In the next dialog, select the option to Repair then click on the Continue button and follow the prompts.

    You'll be prompted to close and re-open all MS Office apps for the repair to take effect (the repair should re-write the registry keys that govern how MS Office responds to double-clicking on files associated with Excel).

    Hope this helps...
    Yes! Brilliant! That's got it sorted. Thanks very much.
    @Try3, I tried Ricks suggestion first because it looked the simpler option for me to follow, thanks.
      My Computer


  5. Posts : 17
    Windows 10 Home 1903
    Thread Starter
       #5

    I thought that was an end to it, but apparently not.

    I switched on this morning to find that the desktop shortcuts had changed to the new design, and were opening Office 365 to demand a subscription. When I tried Word, it opened a dialogue box informing me that it was 'configuring' after which, the problem at the top of this thread reappeared. The same fix cured it, but is this now going to be a weekly ritual? If so, I'm wondering...

    What's the difference between Office 365 Personal, and Office Home & Student 2019? Why would anyone pay 60 a year when they can have the same(?) thing for a one-off 120 fee? Surely the student version has paid for itself in 2 years? Secondly, it's asking for my MS account, so does that mean I have to buy it twice if I want to use it on both the Admin & User accounts?
      My Computer

  6. Try3's Avatar
    Posts : 7,412
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #6

    Office 365 Personal will get updated for as long as you pay the subscription but Office Home & Student yyyy will not.

    Might you have had a trial version of Office 365 on your computer when you bought it?
    - A free one month subscription is very common.
    - If so then you needed to remove that before you installed any other version.
    - See Uninstall Office from a PC - Office Support and Manually uninstall Office, Apps - OfficeSupport

    Denis
    Last edited by Try3; 05 Feb 2020 at 09:10.
      My Computer


  7. Posts : 1,958
    Windows 10
       #7

    You have to remove any trial version of MS Office before installing Office 2010.
    A lot of new PC/laptops have this pre-installed.

    Uninstall it, and use the uninstall tool from MS Option 2 here:
    Uninstall Office from a PC - Office Support

    Only when this is done install your MS Office 2010.

    I would also flag up the same principle applies to McAfee...again often pre-installed.
      My Computer


  8. Posts : 17
    Windows 10 Home 1903
    Thread Starter
       #8

    The first step says "Create or open an existing file and select File > Account"

    The "account" option doesn't exist. Won't the 'Uninstall' option on the W7 Control Panel work?
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  9. Try3's Avatar
    Posts : 7,412
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #9

    "The first step" of what?

    I suspect you are looking at an uninstall procedure for a trial Office 365 subscription so if you point us to the paragraph you are looking at somebody can sensibly suggest a way ahead. This might well be, as you suggest, using Control panel, Programs & features, <select the application>, right-click, Uninstall.

    Denis
      My Computer


  10. Posts : 17
    Windows 10 Home 1903
    Thread Starter
       #10

    There's a bit that says expand this section if you're not sure which type of installation you have.

    I've found the 'Account' option now, but I can't access it. Most of the ways to open office bring up 2010, but I've found one that opens 365. Problem is it won't let me select 'Account' until I register it to my email. That begs another question: If I were to buy 365 can I use it on both my Admin and User accounts, or does it have to be just one? Does the W7 uninstall option not work?
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