Office 2013 not working with MS Word


  1. Posts : 413
    Windows 10 home Version 22H2 (OS Build 19045) and Windows 11 on laptop
       #1

    Office 2013 not working with MS Word


    I purchased Office 2013 from Amazon in 2015 It has worked fine on my desktop and notebook computers until recently. Now I get the message that it can't open Normal.dotm and a few other error messages that makes it impossible to open MS Word documents.

    After trying to fix the problem on my own I decided to "repair" Office., The repair procedure says that I don't have Internet access - but I do. The repair without Internet access doesn't work either.

    We're sorry we can't open **** because we found a problem with its contents.when allowing without internet access (that I do have) it asks that I allow closing some programs, which I allow. The response says "Done Repairing" yippee. But when I try to open a Word document I continue to get the error messages can't open Normal.dotm and a few other error messages.

    How can I get my Office 2013 back?
      My Computers


  2. Posts : 1,680
    X
       #2

    Reinstall Office.
      My Computer


  3. Posts : 413
    Windows 10 home Version 22H2 (OS Build 19045) and Windows 11 on laptop
    Thread Starter
       #3

    Is there some way that I can get back to where I was a month ago?

    As mentioned above I purchased Office 2013 from Amazon in 2015 It has worked fine on my desktop and notebook computers until recently. The purchase was for one user - one computer. It still works fine on my desktop and for 4 years on my laptop. If I reinstall on my laptop it may not be useable on my desktop?

    This is not an Office "hack" but I don't know what changed from 2015 til now.
      My Computers


  4. Posts : 9,791
    Mac OS Catalina
       #4
      My Computer


  5. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #5

    As suggested, and with that many issues, you'll want to uninstall and then reinstall Office. And as you noted a repair isn't working, so yeah... uninstall/reinstall.
      My Computers


  6. Posts : 413
    Windows 10 home Version 22H2 (OS Build 19045) and Windows 11 on laptop
    Thread Starter
       #6

    None of this is working. With trepidation I uninstalled/reinstalled Office per instructions. MSFT was able to find my account and to do the reinstall. The message shows that Office was installed properly but still.get errors regarding inability to open Normal.dotm - then can't proceed except to close the program. I'll be happy to supply additional information or screen captures .as needed.Office 2013 not working with MS Word-2019-12-30-1-.pngOffice 2013 not working with MS Word-2019-12-30-2-.pngOffice 2013 not working with MS Word-2019-12-30-4-.png
      My Computers


  7. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #7

    Office is very finicky about the way it's treated and has to be removed. Doing things outside of that can be costly as you now find yourself in.

    And for clarity, what a "Normal.dotm"? This is the second time you've used that exact wording.

    lbeck said:
    Now I get the message that it can't open Normal.dotm...
    lbeck said:
    The message shows that Office was installed properly but still.get errors regarding inability to open Normal.dotm - ...
      My Computers


  8. Posts : 14,022
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       #8

    lbeck said:
    Is there some way that I can get back to where I was a month ago?

    As mentioned above I purchased Office 2013 from Amazon in 2015 It has worked fine on my desktop and notebook computers until recently. The purchase was for one user - one computer. It still works fine on my desktop and for 4 years on my laptop. If I reinstall on my laptop it may not be useable on my desktop?

    This is not an Office "hack" but I don't know what changed from 2015 til now.
    Check the EULA/End User License Agreement, the Versions of Office I've used and still have installed, 2007, 2010 and 2013 [and earlier], have specified they could be installed on a Workstation and a Portable Device owned by and in control of the same person. I got my copies from Microsoft.
    Workstation = Desktop
    Portable Device = Notebook/Laptop
      My Computers


  9. Posts : 30,611
    Windows 10 (Pro and Insider Pro)
       #9

    try to delete normal.dotm. It should be in "C:\Users\username\AppData\Roaming\Microsoft\Templates" folder.

    Can you open word with blank file (new file)?

    And maybe disable Ransomware protection temporary
      My Computers


 

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