MS Outlook 2007 set up mistake

Try3 said:

Thanks - I've now amended my last post. The OP is clearly exasperated - I know the feeling [I have dealt with Dell Support in the past].

Denis

Unfortunately it's not only Dell. Such is the state of customer service / tech support in the age of outsourcing. I don't even dare calling Microsoft's tech support any more.

Try3 said:

I am not at all fed up. And I do not expect any of the other contributors to be fed up either.

"no avail" - please explain which steps went wrong and what actually happened.
1 Go back to Control panel, Mail (32-bit) and click on Show profiles.
2 Click on Add... and call the new one anything you fancy such as NewOutlook and then click on OK.
3 You'll now be back in the Control panel, Mail (32-bit) dialog
4 Click in Always use this profile & in the dropdown box, select the new profile.
5 Select the previous profile click on Remove.
6 You might as well reboot at this stage but I have no idea if that is essential or not.
7 Now you have set up a new profile I do not think the email account should show up any more anyway. But check by going back into Control panel, Mail (32-bit) and clicking on EMail accounts again. If the old email account shows up at all then select it and click on Remove yet again.

---

1 Why do you say, "it hasn't"?
Please answer this.


Denis

Firstly
Reason for my quote “it hasn’t” is self explanatory, when I used a method suggested here to fully remove office from my PC , although at the end of downloading app’ and running it it quoted that office had been completely removed/uninstalled from my PC, when I went back to programs it hadn’t been removed it was still there!
Secondly
With regards your list of things to do.
I got to adding a new account and deleting old one but it wouldn’t let me make another the same, I then made another using the other method (pop3) but this wouldn’t work.
I tried deleting old one again but still wouldn’t let me (although it had no issues with deleting new one), I then went into the ‘change’ tab where I found all the settings and changed the bit I messed up in the first place (putting mail@plus.net instead of mail.plus.net), saved and exited.
This never worked either in fact it made matters worse as when I tried opening outlook a small box came up and said “configuring account” but would sit like that as long as I’d leave it, then if I clicked anywhere outlook would lock and have to be closed with task manager.
Then did another UN-install from add/remove to try and at least get back to where I was but still can’t get into outlook
Pictures are what I get when trying to open outlook now and after end where is claims it's set up nothing works

.

Try3 said:

1 You mean the icons in the Start menu or the contents of the C:\Program Files (x86)\Microsoft Office\Office12 folder and the others in that branch of the file system?


2 You created the new profile alright [my steps 1-6]?

3 Do you have many applications installed? Might you get a solution more quickly by clean installing Windows 10 and setting both it & your applications up again? This would be drastic, I know. You'd want to backup all your own files & make a system image on an external drive first so you could at least get back to square 1 if it all went wrong.

4 There is one method of running a thorough repair of Windows 10 that might help but only if the problem has in fact been caused by a corruption within Windows' email components rather than Office's. If it really is an Office problem then this procedure will not help at all.
- It is called a 'Repair install' or 'In-Place upgrade' but the names are rather misleading - it is just a repair not an installation.
- Your own files should not be affected [but I assume you have made a backup anyway]
- The only side-effect is that you will find Windows update repeats the last Cumulative update.
- I always make a system image before a Repair install just in case it all goes wrong.

Denis

I must admit I’m seriously looking at the re-install of 10 but I have no disk as done as an upgrade from 7.
I have quite a few programs and will have to scrape around to make sure I can find all pass keys and I’ve one or two that are at version level through online updates, I may be back to talk about saving disk image and how to go back if things go belly up.
I use Chrome and am having difficulty finding book marks/favorites from old profile as well.
Probably go a bit quiet for a while.

rwsadd said:

I must admit I’m seriously looking at the re-install of 10 but I have no disk as done as an upgrade from 7.

If you use a Microsoft Account, your license is tied to it so no need to re-input a license number. Simple skip that step and when the OS finishes installing log into you Microsoft Account and Windows will activate using the digital license tied to your account. If you need an install disk you can get it direct from Microsoft here - Download Windows 10. This will give you the latest Windows 10 ISO file.

You could also try a Repair Install - Repair Install Windows 10 with an In-place Upgrade. You will need an ISO (install media) of the same or higher build number (though it must be the same version - Pro to Pro, Home to Home, 64-to 64 bit, 32-32 bit) otherwise the repair install will fail. The good thing about this method is it allows you to keep all your programs and settings. Read the tutorial linked.

sygnus21 said:

If you use a Microsoft Account, your license is tied to it so no need to re-input a license number. Simple skip that step and when the OS finishes installing log into you Microsoft Account and Windows will activate using the digital license tied to your account. If you need an install disk you can get it direct from Microsoft here - Download Windows 10. This will give you the latest Windows 10 ISO file.

You could also try a Repair Install - Repair Install Windows 10 with an In-place Upgrade. You will need an ISO (install media) of the same or higher build number (though it must be the same version - Pro to Pro, Home to Home, 64-to 64 bit, 32-32 bit) otherwise the repair install will fail. The good thing about this method is it allows you to keep all your programs and settings. Read the tutorial linked.

Thank you it will sound ridiculous to you but it'll take me a while to build up confidence,but I will do this soon.
Thank you again for the help and patience.