MS Outlook 2007 set up mistake

Page 4 of 5 FirstFirst ... 2345 LastLast

  1. Posts : 76
    win 10
    Thread Starter
       #31

    Hello again
    I just downloaded and installed the tool from MS support as you suggest, agreed to everything, once it was installed it came up with a box saying no Microsoft applications were found on this PC.
    Then a box came up and said we've completely uninstalled office from this PC? however! it hasn't!!???
      My Computer


  2. Posts : 5,817
    Win 11 Pro (x64) 21H2
       #32

    Honestly something very strange is going on here as you've come up with the most impossible of impossible issues where you can't uninstall an email account or Office itself.

    I ask again, is this your PC or a loaner from a job or organization? Some very odd is definitely going on for this to turn into 4 pages.
      My Computers


  3. Posts : 76
    win 10
    Thread Starter
       #33

    No it's a PC that I built myself, just a personal home PC.
    I'm retired now from a development engineering machine shop but! if you were to ask any of my work colleagues they'd confirm that if anything can go wrong with anything, it will happen to me!
    This is the spec'
    MS Outlook 2007 set up mistake-sys-info.png
      My Computer


  4. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #34

    rwsadd said:
    Then a box came up and said we've completely uninstalled office from this PC? however! it hasn't!!???
    1 Why do you say, "it hasn't"?

    Try3 said:
    When you have completed the uninstallation procedure go back to Control panel, Mail (32-bit) and remove the email account if it is still shown there
    2 Did this work correctly i.e. has that rogue email account been completely removed?

    Denis
      My Computer


  5. Posts : 76
    win 10
    Thread Starter
       #35

    Every time I try to remove account from there it says I need to set up new folders for DATA ????
    Lost here
      My Computer


  6. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #36

    rwsadd said: Then a box came up and said we've completely uninstalled office from this PC? however! it hasn't!!???
    1 Why do you say, "it hasn't"?
    Please answer this.



    I have never seen anything like this before. I am baffled.

    I can only speculate that that error in setting your email account properties has made Windows 10 think you have an Exchange-type email account that it objects to deleting.

    I can think of one thing but it is no more than what I would try on my own computers.
    - Go back to Control panel, Mail (32-bit) and click on Show profiles.
    - Click on Add... and call the new one anything you fancy such as NewOutlook and then click on OK.
    - You'll now be back in the Control panel, Mail (32-bit) dialog
    - Click in Always use this profile & in the dropdown box, select the new profile.
    - Select the previous profile click on Remove.
    - You might as well reboot at this stage but I have no idea if that is essential or not.
    - Now you have set up a new profile I do not think the email account should show up any more anyway. But check by going back into Control panel, Mail (32-bit) and clicking on EMail accounts again. If the old email account shows up at all then select it and click on Remove yet again.

    I think you should now be able to install Office again and open Outlook without any issues.

    Best of luck,
    Denis
    Last edited by Try3; 24 Sep 2019 at 13:04.
      My Computer


  7. Posts : 76
    win 10
    Thread Starter
       #37

    Well I tried all that to no avail, I've also tried going into a tab marked "change" found in there where I'd put mail@plus.net and changed to mail.plus.net (as should be) but although things changed wouldn't work (in fact totally b&^%d it as can't get in anywhere now and it locks up and have to force stop).
    Tried another uninstall from add/remove then deleting pst, ost and others from data folder before a re-install but nothing has changed.
    I think you must be fed up with me by now so I'll not bother you anymore on this, I'll probably see if Anglian Internet can sort it.
    Thanks for all you're attempts at help.
      My Computer


  8. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #38

    I am not at all fed up. And I do not expect any of the other contributors to be fed up either.

    "no avail" - please explain which steps went wrong and what actually happened.
    1 Go back to Control panel, Mail (32-bit) and click on Show profiles.
    2 Click on Add... and call the new one anything you fancy such as NewOutlook and then click on OK.
    3 You'll now be back in the Control panel, Mail (32-bit) dialog
    4 Click in Always use this profile & in the dropdown box, select the new profile.
    5 Select the previous profile click on Remove.
    6 You might as well reboot at this stage but I have no idea if that is essential or not.
    7 Now you have set up a new profile I do not think the email account should show up any more anyway. But check by going back into Control panel, Mail (32-bit) and clicking on EMail accounts again. If the old email account shows up at all then select it and click on Remove yet again.





    rwsadd said: Then a box came up and said we've completely uninstalled office from this PC? however! it hasn't!!???
    1 Why do you say, "it hasn't"?
    Please answer this.


    Denis
    Last edited by Try3; 25 Sep 2019 at 11:35.
      My Computer


  9. Posts : 5,817
    Win 11 Pro (x64) 21H2
       #39

    I noticed in his long reply he still hasn't answered your question.
      My Computers


  10. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #40

    sygnus21 said:
    I noticed in his long reply he still hasn't answered your question.
    Thanks - I've now amended my last post. The OP is clearly exasperated - I know the feeling [I have dealt with Dell Support in the past].

    Denis
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:58.
Find Us




Windows 10 Forums