Problem with Word files after Windows 10 update.

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  1. Posts : 9
    windows 10
       #1

    Problem with Word files after Windows 10 update.


    About a week ago there was a Windows 10 update (Aug 30?). After that I could not open any of my word files. There was an error message like "Could not find the element" also showing the search path for the file.
    Not knowing what to do I tried this many times and then suddenly my word files could be opened again. (I had not done anything but tried to open the files.) But after that the file icon for my word files was empty (no W, no colour).
    My wife has an account on the same laptop and she has not seen this problem at all.
    Looking at the file types:
    File with W icon: type "word(docx)"
    File with emty icon: type "DOCX-file(docx)"

    I really appreciate any help you can provide
    /sijon
      My Computer


  2. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #2

    Hi sijon

    I wonder if this just might be the icon cache.

    How are your icons for excel, powerpoint or any other office product?

    Rebuild Icon Cache in Windows 10


    Ken
      My Computer


  3. Posts : 9
    windows 10
    Thread Starter
       #3

    Hi Ken
    The icons for excel files are OK.
    sijon
      My Computer


  4. Posts : 8,697
    Mac OS Catalina
       #4

    sijon said:
    Hi Ken
    The icons for excel files are OK.
    sijon
    What about the file types? For clarity, are you just having issues with icons or problems opening up various apps.
      My Computer


  5. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #5

    I'd still rebuild icon cache.
      My Computer


  6. Posts : 9
    windows 10
    Thread Starter
       #6

    Hi bro67
    There is no problem opening Word or Excel
    sijon
      My Computer


  7. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #7

    Did you rebuild icon cache?
      My Computer


  8. Posts : 9
    windows 10
    Thread Starter
       #8

    Hi Ken
    No, I have not rebuilt the icon cache yet.
    I have to do some exercises with bat files before I dare to try.
    I am sorry for the delay.
    sijon
      My Computer


  9. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #9

    No problem.

    Do you use a system imaging tool like Macrium or Acronis.

    Great for restoring a working version and then applying updates again.

    Macrium is free and used by numerous members.

    Backup and Restore with Macrium Reflect
      My Computer


  10. Posts : 27,223
    Windows 10 (Pro and Insider Pro)
       #10

    Go to Programs and features, select Microsoft Office and click on Change.

    Perform a Quick repair.
    Problem with Word files after Windows 10 update.-image.png
      My Computers


 

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