Oulook Not Functioning Properly - No

  1.    #1

    Oulook Not Functioning Properly - No


    Outlook suddenly started misbehaving and would not start at all. First error message:...

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    Nothing I could do to get rid of it, so eventually uninstalled Office 365 and reinstalledfrom scratch.

    ((NOT actually from scratch, since when the new installation was finished, it still had some residual info about the email account))
    Finally, I was able to fire up and create anew my account(s). But now, although the application has clearly made the right connections, all my recent mail appears, and I have set up as before, I now cannot actually send email...

    Click image for larger version. 

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    (Naturally I tried restarting a couple of times.)
    I think the problem lies in stuff stored on my computer from the previous installation, either some files or some entries in the registry. Unfortunately, I have no actual expertise with Office.

    - - - Updated - - -

    I should add that, since my iPad and iPhone both have Outlook installed, I still receive on those devices and on this laptop. I can send from both those devices, so it is interference information stored on this laptop presumably.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 15,228
    Windows 10 Pro x64 Build 1809
       #2

    Hi.

    First restart your computer and test, not power down, restart.

    While you said suddenly, did you make any changes in the last week? (Hardware, Software, new apps, Window updates)

    Before following instructions below head to your ISP web site and get their most recent setup instructions. (Ports, SSL, server addresses). Some services require you to use an app password with Outlook. Yours is receiving so I assume you do not fall in this category.

    Not sure how you got things running again but I would suggest you create a new profile.

    Click Start > type Control Panel > Click on User Accounts > click on Mail > click on Show Profiles > click Add

    Confirm send receive works.

    Then import your PST if required. Check send receive again.
      My ComputerSystem Spec

  3.   My ComputerSystem Spec


 

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