Unable to print properly with MS Office 2019

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  1. Posts : 56
    Windows 10. Version 1903. OS Build 18362.239
       #1

    Unable to print properly with MS Office 2019


    I have MS Office 2019 installed on a Dell Optiplex, it has worked well for some months but now has developed a ‘funny’ that essentially makes it unusable, I suspect it may be something I’ve changed but I really can’t figure out what…

    I have lots of documents and when I go to open a document in Word it opens as expected. However when I click ‘print’ the preview is much smaller and it prints that way – much too small to be of any use. My printer is an HP Envy 4502 and I have both the printer and Word set up for A4. Incidentally I can change the size of the preview with the slider at the bottom right of the screen but that doesn’t change the size of the print.

    Any help would be appreciated
      My ComputerSystem Spec

  2. AndreTen's Avatar
    Posts : 18,175
    Windows 10 (Pro and Insider Pro)
       #2

    Check printing preferences (in Settings). Two possibilities come to mind..

    - you have set multiple pages per page or
    - do you have photo tray? Could be selected as default tray
      My ComputersSystem Spec


  3. Posts : 56
    Windows 10. Version 1903. OS Build 18362.239
    Thread Starter
       #3

    Unable to print properly with MS Office 2019


    AndreTen - thanks for your input.

    >>> Check printing preferences (in Settings). <<<

    My printer has a 'set preferences' option and I've gone through the settings and everything appears OK.

    Thanks again.
      My ComputerSystem Spec

  4. AndreTen's Avatar
    Posts : 18,175
    Windows 10 (Pro and Insider Pro)
       #4

    Printing from other applications working fine? Print test page, or a page from pdf document
      My ComputersSystem Spec


  5. Posts : 102
    Dual boot windows 10 Pro 1903 & Win 7 Home Prem
       #5

    You haven't accidentally switched to "Tablet Mode" have you? Click the notifications box (bottom RH tray icon) to check.
      My ComputerSystem Spec


  6. Posts : 56
    Windows 10. Version 1903. OS Build 18362.239
    Thread Starter
       #6

    AndreTen - thanks for the suggestion...

    I've printed a pdf (via MS Edge) from here:-
    https://opensource.apple.com/source/...t/testfile.pdf
    and it prints ok.

    Skcusime - thanks for yours as well...
    I've checked and the Tablet Mode is OFF

    Thank you.
      My ComputerSystem Spec


  7. AndreTen's Avatar
    Posts : 18,175
    Windows 10 (Pro and Insider Pro)
       #7

    taid said: View Post
    AndreTen - thanks for the suggestion...

    I've printed a pdf (via MS Edge) from here:-
    https://opensource.apple.com/source/...t/testfile.pdf
    and it prints ok.

    Skcusime - thanks for yours as well...
    I've checked and the Tablet Mode is OFF

    Thank you.
    So, it is something in MS Word.

    Check Advanced section in Options and scroll down to print options. See, if anything odd is checked..

    Unable to print properly with MS Office 2019-image.png
      My ComputersSystem Spec


  8. Posts : 56
    Windows 10. Version 1903. OS Build 18362.239
    Thread Starter
       #8

    >>> Check Advanced section in Options and scroll down to print options. See, if anything odd is checked.. <<<

    I have exactly the same boxes ticked as in your post !

    Thanks.
      My ComputerSystem Spec

  9. AndreTen's Avatar
    Posts : 18,175
    Windows 10 (Pro and Insider Pro)
       #9

    taid said: View Post
    >>> Check Advanced section in Options and scroll down to print options. See, if anything odd is checked.. <<<

    I have exactly the same boxes ticked as in your post !

    Thanks.
    OK, check if Word has problems with printer. Print to pdf (or export to pdf from Word) and check if pdf file turn out right.
      My ComputersSystem Spec

  10. bro67's Avatar
    Posts : 7,349
    Mac OS Mojave
       #10

    Normal Template sometimes gets screwed up. https://answers.microsoft.com/en-us/...3-4d808a40f4ce

    Also check scaling. Turn off automatic paper scaling - Word
      My ComputersSystem Spec


 
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