O365 Business Prem - Cannot update past v.1902 (Build 11328.20368)


  1. Posts : 44
    Windows 10 Pro x64
       #1

    O365 Business Prem - Cannot update past v.1902 (Build 11328.20368)


    Greetings,

    I installed O365 Business Premium x64 on my PC & laptop several months ago, but have not been able to update it on the PC past v.1902 (Build11328.20368), while the laptop has no problem updating. The laptop just updated to O365 v.1906 (Build 11727.20244). I am the admin and only user on the Office account and on both computers.

    In my Office account Admin > Settings > Organization Profile, I have Release Preferences set to "Targeted Release for Everyone". My laptop sees it, but my PC doesn't.

    I've attached screenshots of my Office apps' File > Office Account screen for the PC & laptop so that you can see the issue that the PC is stuck on v.1902 and the Semi-Annual Channel releases, while the laptop is on v.1906 and is seeing the Monthly Channel (Targeted) setting from my Office account.

    What I've tried, but still having no luck with updates on the PC:
    1. Run both versions of Office repair tools several times over the last couple months
    2. Reinstalled O365 directly from my Office admin a few times in the last couple months


    Oddity I've noted:
    1. When I run a manual Office update on the PC, and an update is available, it WILL download and install. If I open Outlook, I'll see the new icons and other updates. But if close & reopen (or reboot), Outlook will return to using the old icons and still be stuck on v.1902. What the ??


    I have no idea what to do next. I've been all over Office's support pages and forums and have found nothing regarding this issue.

    Screen captures from my PC & laptop of the O365 versions screens:

    PC
    O365 Business Prem - Cannot update past v.1902 (Build 11328.20368)-o365-pc.png

    Laptop
    O365 Business Prem - Cannot update past v.1902 (Build 11328.20368)-o365-laptop.png


    Systems:
    PC: Win10 Pro x64, v.1903, all updates current
    Laptop: Win10 Home x64, v.1903, all updates current

    I appreciate any ideas or solutions anyone has.

    Thank you





    Attached Thumbnails Attached Thumbnails O365 Business Prem - Cannot update past v.1902 (Build 11328.20368)-image.png  
      My Computer

  2. bro67's Avatar
    Posts : 8,411
    Mac OS Catalina
       #2

    One is on Monthly targeted update and the other on Semi-Annual. Nothing to worry about really. https://docs.microsoft.com/en-us/off...roplus-by-date. You are better off with doing Semi-Annual target updates with Windows and Office products, so that the bugs are squashed.
      My Computers


  3. Posts : 44
    Windows 10 Pro x64
    Thread Starter
       #3

    bro67 said:
    One is on Monthly targeted update and the other on Semi-Annual. Nothing to worry about really. https://docs.microsoft.com/en-us/off...roplus-by-date. You are better off with doing Semi-Annual target updates with Windows and Office products, so that the bugs are squashed.
    Yes, I know the difference. The point of my post is that the PC isn't recognizing that I'm set for Monthly Targeted, while my laptop does see it. And that I can't get my PC to update past 1902. Currently, my laptop is on 1907, while the PC is on 1902.
      My Computer

  4. bro67's Avatar
    Posts : 8,411
    Mac OS Catalina
       #4

    NEURO2015 said:
    Yes, I know the difference. The point of my post is that the PC isn't recognizing that I'm set for Monthly Targeted, while my laptop does see it. And that I can't get my PC to update past 1902. Currently, my laptop is on 1907, while the PC is on 1902.
    The Semi-Annual is every six months. There is nothing to worry about with the two, since the Semi includes all of the roll up updates that the monthly users are used to troubleshoot and deal with any problems that may occur. You are actually safer to be on the Semi-Annual update ring cycle. Both were just updated at the same time as shown in that link with the latest updates.
      My Computers

  5. bro67's Avatar
    Posts : 8,411
    Mac OS Catalina
       #5
      My Computers


  6. Posts : 44
    Windows 10 Pro x64
    Thread Starter
       #6

    Again, that wasn't my point or issue.
      My Computer


  7. jimbo45's Avatar
    Posts : 11,012
    Windows / Linux : Arch Linux
       #7

    Hi there

    not sure what the problem is -- the one that doesn't update is on the semi-annual (C'mon peeps - whats wriog with simple english -- half yearly is better and clearer than semi-annual" --surely !!) so it will stay on that release even if you try and force a manual update -- and that's its purpose.

    The laptop on the monthly one -- I'm not sure how the updates work but I'm on Office 2019 and I always find I have to update manually -- I can't say if there's any particular defect with the updating system but running a manual check every so often isn't too onerous.

    There must be some settings in the advanced sections presumably where you can target this stuff or some other registry with policy profiles or whatever -- I never touch any of that stuff -- with Windows -- K.I.S.S is the best policy (Keep it Short and Simple).

    Cheers
    jimbo
      My Computer

  8. bro67's Avatar
    Posts : 8,411
    Mac OS Catalina
       #8

    NEURO2015 said:
    Again, that wasn't my point or issue.
    There is not point to the fact that you have two different installs and the Semi-Annual Ring cycle is safer when it comes to being updated than the monthly ring cycle. If youwant to chamge the ring cycle’s, see the link.
      My Computers


 

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