O365 Business Prem - Cannot update past v.1902 (Build 11328.20368)
Greetings,
I installed O365 Business Premium x64 on my PC & laptop several months ago, but have not been able to update it on the PC past v.1902 (Build11328.20368), while the laptop has no problem updating. The laptop just updated to O365 v.1906 (Build 11727.20244). I am the admin and only user on the Office account and on both computers.
In my Office account Admin > Settings > Organization Profile, I have Release Preferences set to "Targeted Release for Everyone". My laptop sees it, but my PC doesn't.
I've attached screenshots of my Office apps' File > Office Account screen for the PC & laptop so that you can see the issue that the PC is stuck on v.1902 and the Semi-Annual Channel releases, while the laptop is on v.1906 and is seeing the Monthly Channel (Targeted) setting from my Office account.
What I've tried, but still having no luck with updates on the PC:
Run both versions of Office repair tools several times over the last couple months
Reinstalled O365 directly from my Office admin a few times in the last couple months
Oddity I've noted:
When I run a manual Office update on the PC, and an update is available, it WILL download and install. If I open Outlook, I'll see the new icons and other updates. But if close & reopen (or reboot), Outlook will return to using the old icons and still be stuck on v.1902. What the ??
I have no idea what to do next. I've been all over Office's support pages and forums and have found nothing regarding this issue.
Screen captures from my PC & laptop of the O365 versions screens:
PC
Laptop
Systems: PC: Win10 Pro x64, v.1903, all updates current
Laptop: Win10 Home x64, v.1903, all updates current
Computer Type: PC/Desktop System Manufacturer/Model Number: Custom build OS: Windows 10 Pro x64 CPU: Intel Core i7 Motherboard: Intel DP55KG
Computer Type: PC/Desktop System Manufacturer/Model Number: Custom build OS: Win10 Pro x64 CPU: Intel Core i5-12400, Alder Lake Motherboard: ASUS Prime H670-Plus D4 Memory: Corsair Vengeance 32GB Graphics Card: NVidia Monitor(s) Displays: ASUS VG24VE TUF x4 Screen Resolution: 1920 PSU: Corsair RM850x, 850 Watt, GOLD, Fully Modular Power Supply Case: Lian Li O11 Dynamic Black Hard Drives: Samsung SSD 980 Pro
Samsung SSD 870 EVO
One is on Monthly targeted update and the other on Semi-Annual. Nothing to worry about really. https://docs.microsoft.com/en-us/off...roplus-by-date. You are better off with doing Semi-Annual target updates with Windows and Office products, so that the bugs are squashed.
Computer Type: Laptop System Manufacturer/Model Number: Macbook Air (2021) OS: Mac OS Catalina CPU: M1 Motherboard: Apple Memory: 8 GB Monitor(s) Displays: Retina Screen Resolution: 13.3 - inch (1440 x 900) Hard Drives: 500 GB Internal Browser: Google Chrome Antivirus: None needed. It is Mac OS
One is on Monthly targeted update and the other on Semi-Annual. Nothing to worry about really. https://docs.microsoft.com/en-us/off...roplus-by-date. You are better off with doing Semi-Annual target updates with Windows and Office products, so that the bugs are squashed.
Yes, I know the difference. The point of my post is that the PC isn't recognizing that I'm set for Monthly Targeted, while my laptop does see it. And that I can't get my PC to update past 1902. Currently, my laptop is on 1907, while the PC is on 1902.
Computer Type: PC/Desktop System Manufacturer/Model Number: Custom build OS: Windows 10 Pro x64 CPU: Intel Core i7 Motherboard: Intel DP55KG
Computer Type: PC/Desktop System Manufacturer/Model Number: Custom build OS: Win10 Pro x64 CPU: Intel Core i5-12400, Alder Lake Motherboard: ASUS Prime H670-Plus D4 Memory: Corsair Vengeance 32GB Graphics Card: NVidia Monitor(s) Displays: ASUS VG24VE TUF x4 Screen Resolution: 1920 PSU: Corsair RM850x, 850 Watt, GOLD, Fully Modular Power Supply Case: Lian Li O11 Dynamic Black Hard Drives: Samsung SSD 980 Pro
Samsung SSD 870 EVO
Yes, I know the difference. The point of my post is that the PC isn't recognizing that I'm set for Monthly Targeted, while my laptop does see it. And that I can't get my PC to update past 1902. Currently, my laptop is on 1907, while the PC is on 1902.
The Semi-Annual is every six months. There is nothing to worry about with the two, since the Semi includes all of the roll up updates that the monthly users are used to troubleshoot and deal with any problems that may occur. You are actually safer to be on the Semi-Annual update ring cycle. Both were just updated at the same time as shown in that link with the latest updates.
Computer Type: Laptop System Manufacturer/Model Number: Macbook Air (2021) OS: Mac OS Catalina CPU: M1 Motherboard: Apple Memory: 8 GB Monitor(s) Displays: Retina Screen Resolution: 13.3 - inch (1440 x 900) Hard Drives: 500 GB Internal Browser: Google Chrome Antivirus: None needed. It is Mac OS
Computer Type: Laptop System Manufacturer/Model Number: Macbook Air (2021) OS: Mac OS Catalina CPU: M1 Motherboard: Apple Memory: 8 GB Monitor(s) Displays: Retina Screen Resolution: 13.3 - inch (1440 x 900) Hard Drives: 500 GB Internal Browser: Google Chrome Antivirus: None needed. It is Mac OS
Computer Type: PC/Desktop System Manufacturer/Model Number: Custom build OS: Windows 10 Pro x64 CPU: Intel Core i7 Motherboard: Intel DP55KG
Computer Type: PC/Desktop System Manufacturer/Model Number: Custom build OS: Win10 Pro x64 CPU: Intel Core i5-12400, Alder Lake Motherboard: ASUS Prime H670-Plus D4 Memory: Corsair Vengeance 32GB Graphics Card: NVidia Monitor(s) Displays: ASUS VG24VE TUF x4 Screen Resolution: 1920 PSU: Corsair RM850x, 850 Watt, GOLD, Fully Modular Power Supply Case: Lian Li O11 Dynamic Black Hard Drives: Samsung SSD 980 Pro
Samsung SSD 870 EVO
not sure what the problem is -- the one that doesn't update is on the semi-annual (C'mon peeps - whats wriog with simple english -- half yearly is better and clearer than semi-annual" --surely !!) so it will stay on that release even if you try and force a manual update -- and that's its purpose.
The laptop on the monthly one -- I'm not sure how the updates work but I'm on Office 2019 and I always find I have to update manually -- I can't say if there's any particular defect with the updating system but running a manual check every so often isn't too onerous.
There must be some settings in the advanced sections presumably where you can target this stuff or some other registry with policy profiles or whatever -- I never touch any of that stuff -- with Windows -- K.I.S.S is the best policy (Keep it Short and Simple).
There is not point to the fact that you have two different installs and the Semi-Annual Ring cycle is safer when it comes to being updated than the monthly ring cycle. If youwant to chamge the ring cycle’s, see the link.
Computer Type: Laptop System Manufacturer/Model Number: Macbook Air (2021) OS: Mac OS Catalina CPU: M1 Motherboard: Apple Memory: 8 GB Monitor(s) Displays: Retina Screen Resolution: 13.3 - inch (1440 x 900) Hard Drives: 500 GB Internal Browser: Google Chrome Antivirus: None needed. It is Mac OS
Source:
https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2009-october-08
What's new in Microsoft 365 - Office Support
Latest Office Updates for Windows
How to Check for Updates in Office 2016 and Office 2019 for...
Currently running Windows 10 Home x64 v.1803 Build 17134.48.
ANY attempt to update past that - whether via Windows Update or by installing in-place upgrade ISO from USB - results in BSOD repair loop w/ UNEXPECTED_KERNEL_MODE_TRAP error. This...