Office Sign-Ins suddenly all or nothing this morning

  1.    #1

    Office Sign-Ins suddenly all or nothing this morning


    For the past two years I've used Outlook 365 to sign into all of email accounts while I kept all of my other Office programs signed out.

    This morning when I opened Outlook I was asked to sign into all three email accounts during startup. First time that's ever happened.

    Then I noticed all my other apps (Word, Excel, even One Note 2016!) were signed into the main account as well. And if I signed out of any of those apps, then closed Outlook, I would have to sign into Outlook's main account again when I reopened it. Like they're now all inextricably linked.

    Can anyone tell me how to fix this? Thank you.

    - - - Updated - - -

    Oh well, almost 80 views and not one reply.

    - - - Updated - - -

    Well, thanks anyway Windows TenForums. I had to switch over to using Mail for Windows 10 to fix my sign in problem. That after spending all evening uninstalling and reinstalling Office from scratch.

    Microsoft has these grandiose visions for their programs, but always miss the simple things. Like making it easy on the end user.

    Per app sign in for Office would be nice to have.
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  2. Lugh's Avatar
    Posts : 73
    Windows 10 Home x64 1803
       #2

    Do you have a reason to be signed in for Outlook? I assume you mean signed into your MS account?

    The likely solution to your problem is to use a local account for Windows 10.

    I'm only guessing though, since I just opened Outlook and brought in the email for my 3 email accounts, and had no sign-in drama—so I can't replicate your problem to investigate it. That may also be why no one else replied earlier.
      My ComputerSystem Spec

  3.    #3

    Lugh,

    Thanks for the response.

    I do use a local account. I get a forced sign in to Outlook now everytime I start it. And if I bypass the logon screen, I get an exclamation over the icon in the task tray and it tells me I must sign in to sync the folder. In other words, it won't get my mail.

    If you can tell me how to bypass this that would be great. I made no changes to my system and it was working fine the day before (as it had for the past couple of years.) I think this has to do with their new privacy settings and it cost me a lot of time trying to fix it.

    I've added three shots to show what I am seeing. Outlook won't work unless I sign in to Office. If I skip the first window I get the exclamation point on the icon.

    Click image for larger version. 

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    Click image for larger version. 

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    Click image for larger version. 

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    BTW, my other two accounts on Outlook work fine even if I'm not signed in. It's only the main account.

    - - - Updated - - -

    One thing I've noticed is that if I create a new mail profile, on first start of outlook it creates the account and downloads the mail fine. And remians signed out, as do all of my other office programs.

    But as soon as I close Outlook and reopen it, the modern sign-in comes up requiring sign in. If I ignore it I get a "need password" at the bottom of outlook.
    Last edited by TheMany; 2 Weeks Ago at 05:16.
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  4. jimbo45's Avatar
    Posts : 7,167
    Windows / Linux : Centos, Ubuntu, OpenSuse
       #4

    Hi there

    @TheMany
    Go to the accounts section and simply sign out

    You should have a screen similar to this -- in English choose Office account, sign in or if you are signed in choose sign out.

    Click image for larger version. 

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    This is Office 2019 but similar to Office/365. in EXCEL etc it's the same.


    Cheers
    jimbo
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  5. Lugh's Avatar
    Posts : 73
    Windows 10 Home x64 1803
       #5

    If you're still in trouble after Jimbo's suggestion, a few questions:
    TheMany said: View Post
    it tells me I must sign in to sync the folder

    my other two accounts on Outlook work fine even if I'm not signed in. It's only the main account
    1. Do you have something syncing—One Drive, a phone, etc?

    2. Are the 3 accounts POP or IMAP—which is the main account?

    3. Anything different between the main account and the others—eg it's ISP, the others aren't?

    Two accounts working as expected suggest it's to do with some difference between them and your main account, rather than an Outlook problem.
      My ComputerSystem Spec

  6.    #6

    jimbo45 said: View Post
    Hi there

    @TheMany
    Go to the accounts section and simply sign out

    You should have a screen similar to this -- in English choose Office account, sign in or if you are signed in choose sign out.

    Click image for larger version. 

Name:	so.png 
Views:	5 
Size:	87.1 KB 
ID:	233471

    This is Office 2019 but similar to Office/365. in EXCEL etc it's the same.


    Cheers
    jimbo
    Jimbo,

    Thanks, but I know how to sign in and out of Office. The issue is, if I sign out of Outlook the main account keeps demanding I sign in. And if I sign in, all of my other apps (Word, Excel) sign in. And I have unchecked "Don't sign into all MS apps" on my account settings page, and am in a local profile.

    I used to use them all while signed out of Office and it all worked fine.

    I'll add more in my reply to Lugh.

    - - - Updated - - -

    Lugh said: View Post
    If you're still in trouble after Jimbo's suggestion, a few questions:

    1. Do you have something syncing—One Drive, a phone, etc?

    2. Are the 3 accounts POP or IMAP—which is the main account?

    3. Anything different between the main account and the others—eg it's ISP, the others aren't?

    Two accounts working as expected suggest it's to do with some difference between them and your main account, rather than an Outlook problem.
    1. No. I've actually deleted all my account off of my phone to test.

    2. They are all Exchange accounts. Live.com(2), outlook.com. The main account is a live.com and is the one tied to the Office 365 subscription. I've tried setting them up different ways (Outlook.com, Exchange, Office 365 (main)) but it behaves the same every way. In fact, if I set up my outlook.com first, it wants me to sign in, then signs me into Office. I just can't use Outlook without signing in.

    3. None that I can think of.

    Point is, this all worked very well, with no chnages to my phone, or mail accounts. It seems to have started with this new 2019 version and the blasted Privacy settings—I swear if I have to see those three screens one more time I'll scream.

    Also, what's strange is that my OneNote 2016 shows a yellow bar saying "All one OneNote services may not be available" when I sign out of Office. This is new. All of the workbooks are local, as I've always worked. This started on the same day.

    Obviously, if it's not happening to everyone it's something on my system, but I ended up just signing in so I could get some work done.

    There is one thing, when I'm signed in in Outlook I see a Connected Services — One Drive. I've uninstalled it, turned it off in the registry, etc. but it keeps reappearing. I never noticed it before, but I used to use everything signed out of Office so I don't know what to do.

    I appreciate all the help you've offered and if I come up with a solution I'll report here.

    Thanks,
    BC
      My ComputerSystem Spec


  7. Posts : 5
    Windows 10 1809
       #7

    I think this behaviour is driven by "Settings >> Accounts >> Sync your Settings" within Windows itself, rather than being driven by an Office 365 setting.

    I have turned off "Sync Settings" entirely and the dreaded nag message "Sign In to Verify..." no long appears.

    Seems logical - if you have told Windows to Sync Settings, then it will want you to login so that it knows who to sync with.

    With Sync Settings off, I am happily working in Office 365 not signed in; saving locally to my C: drive; and OneDrive is syncing my C: drive to the Cloud quietly in the background. If I am signed in, Office 365 by default always goes to the Cloud for my files, which rather defeats the purpose of having a fast hard drive.
      My ComputerSystem Spec

  8.    #8

    SH2071 said: View Post
    I think this behaviour is driven by "Settings >> Accounts >> Sync your Settings" within Windows itself, rather than being driven by an Office 365 setting.

    I have turned off "Sync Settings" entirely and the dreaded nag message "Sign In to Verify..." no long appears.

    Seems logical - if you have told Windows to Sync Settings, then it will want you to login so that it knows who to sync with.

    With Sync Settings off, I am happily working in Office 365 not signed in; saving locally to my C: drive; and OneDrive is syncing my C: drive to the Cloud quietly in the background. If I am signed in, Office 365 by default always goes to the Cloud for my files, which rather defeats the purpose of having a fast hard drive.
    Yeah, that only works when I switch to signing in under a Microsoft account but doesn't when I use my local account. Those options are not available. Thanks though.
      My ComputerSystem Spec


  9. Posts : 5
    Windows 10 1809
       #9

    That is different behaviour to what I am seeing on my two Windows 10 Pro 1809 machines, one of which is Local Account sign-in, the other Microsoft Account sign-in. In both cases, I am able to turn off Sync at "Settings >> Accounts >> Sync your Settings" within Windows.

    1) On both my machines the Outlook - Exchange Add-In is disabled. What is yours set to? Do you need it?
    2) Have you tried tweaking the setting at Outlook >> File >> Office Account >> Account Privacy Manage Settings >> All Connected Experiences? What happens if you disable "Enable connected experiences". If nothing else, it should stop the undesirable link to OneDrive within Excel etc. These settings only appeared recently.

    (I'm on Office Monthly Channel, version 1904, build 11601.20204 over Windows 10 Pro, 1809)
      My ComputerSystem Spec

  10.    #10

    SH2071,

    Yeah, that sign in not being available under local account could be the problem. But I've never had that problem before and it started on its own when Office updated.

    Anyhow, I did uncheck connected services. It didn't fix the problem, but at least I'm not attached to OneDrive anymore. So thank you for that.

    Don't worry about it anymore. I'll just use it signed in for now.

    Thanks again,
    BC

    - - - Updated - - -

    **FIXED IT***

    Had to add this registry entry:
    HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL=0

    This disables the modern sign-in on the pc and you can use Office apps without signing into Office 365. Can't take credit, the fix came from some other boards so hats off to them.

    Now I just have a small yellow bar in my OneNote 2016 saying One note services are unavailable. **fixed this, too by turning on privacy settings for connected services, but there are none connected, so it's all good**

    Thanks everyone for all of your help.
    Last edited by TheMany; 1 Week Ago at 21:55.
      My ComputerSystem Spec


 

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