Excel (365) prompts to sign in to verify account - feature disabled...

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  1. Posts : 514
    Windows 10 x64
       #1

    Excel (365) prompts to sign in to verify account - feature disabled...


    Office 365 (1903 - 11425.20202)
    When launching Excel a "Sign in required"- bar shows up.

    "Sign in a ... outlook.com to verify the account associated with your Office 365 subscription."
    but when I sign in, I am getting an error:

    "This feature has been disabled by your administrator."

    Question is why I need to sign in the first place.
    AFAIK I didn't change anything since I last used Office (yesterday). So 'something' must have triggered this.

    Secondly, how to solve this?

    I went into my outlook account,where I was prompted to change my password...(?)
    Wonder why.

    I am the only user of this standalone Windows 10 x64 pc.

    Any suggestions?

    Thanks.

    Excel (365) prompts to sign in to verify account - feature disabled...-snagit-12042019-073441.png

    FWIW - I noticed a 10016 Error in the eventlog, but have no idea what it means, maybe it has nothing to do with the above.

    "
    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user DESKTOP-Name\user SID (S-1-5-21-3305611350-3359763379-3153395048-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    "
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  2. Kari's Avatar
    Posts : 17,111
    Windows 10 Pro
       #2

    Could you please check and post a screenshot of your Office licensing status:

    Open an elevated Command Prompt. Change (cd) to Office folder:

    32 bit Office:
    cd "C:\Program Files (x86)\Microsoft Office\Office16"

    64 bit Office:
    cd "C:\Program Files\Microsoft Office\Office16"

    Check licensing status:
    cscript ospp.vbs /dstatus

    Take a screenshot of Command Prompt and post it here. Notice that Office licensing status does not reveal any sensitive personal data, it is safe to post it here.

    Office License Management Tool - Windows 10 Forums

    Kari
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  3. Posts : 514
    Windows 10 x64
    Thread Starter
       #3

    Thanks for the quick reply.

    This is what I get

    Excel (365) prompts to sign in to verify account - feature disabled...-snagit-12042019-104925.png

    The annual subscription should expire early november. I see a 'remaining grace' of 38 days.
    Don't know if that has something to do with it though.
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  4. Kari's Avatar
    Posts : 17,111
    Windows 10 Pro
       #4

    tfwul said:
    The annual subscription should expire early november. I see a 'remaining grace' of 38 days.
    Don't know if that has something to do with it though.
    No, that is as it should be. The grace period starts counting down from 60 days, when it reaches 30 it jumps back up to 60. No problems there.

    The most important thing to see is the two lines highlighted in screenshot of my licensing status, that Office is licenced, and that not relevant error code is "for information purposes only as the status is licensed":

    Excel (365) prompts to sign in to verify account - feature disabled...-image.png

    Your issue must be related to your MS account password change, Office being clearly fully licenced. At the moment I have no idea about what the problem could be.

    I will do some research, will post if I can find something.

    Kari
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  5. Posts : 514
    Windows 10 x64
    Thread Starter
       #5

    Thanks. BTW, of course this also applies to Word. When I click on the [Cancel] button below 'This features has been disabled..." then Word/Excel they work fine.
    Checking out my Microsoft account: looks normal.
    Outlook works fine.
    OneDrive works fine.

    It's strange ...

    I guess the event log error may indicate something: I launched 3x and this event log error (10016) showed up 3 x
    No idea what it means.
    Sorry.

    Later
    I also tried to figure out what might be the cause by running "Microsoft Support and Recovery Assistant for Office 365" (SARA). It could not find any issues. Probably this tool primarily is meant for activation issues.
    Last edited by tfwul; 12 Apr 2019 at 07:08. Reason: additional information
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  6. Posts : 514
    Windows 10 x64
    Thread Starter
       #6

    Solved... pheww...

    Registry settings (Office 365/2016)
    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn
    SignInOptions: change to 0
    (in my case it was reading '3')

    Launch Word or Excel, the sign in bar is not being displayed anymore.
    User name is in the titelbar is shown, with an exclamation mark in a triangle, click on it, click on Sign In, and then 'Fix me'.
    Exit Excel/Word and relaunch it.

    Excel (365) prompts to sign in to verify account - feature disabled...-snagit-17042019-150038.png

    Also see:

    https://support.microsoft.com/en-us/...or-in-office-2
    Last edited by tfwul; 17 Apr 2019 at 08:24. Reason: matter solved
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  7. Posts : 67
    Windows 10 Pro
       #7

    I have the same issue. Number 1 of the first post first started happening a couple of weeks ago.

    Recently it's first number 2, if I click that away, number 1. If I sign in, it works, I never got the number 3 error. I chatted with MS Support for half an hour last week, they couldn't figure it out either. They had me check the license status as well and do a reactivation. Then they wanted me to reinstall my anti-virus software, that's when I ended the chat, I ran out of time and patience.

    So far I've not had any functionality issues. I don't like the nag screens and being forced to sign in. I'll check the above solution later this evening.

    Edit: I do not have the above SignIn registry key...
    Last edited by Ten Forward; 17 Apr 2019 at 15:10.
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  8. Posts : 514
    Windows 10 x64
    Thread Starter
       #8

    It is a peculiar issue that doesn't seem to occur regularly: had to do quite some searching on Internet to find the solution.
    A more interesting question is what triggered the registry key to change in the first place...

    As for the registry key, can't sensibly comment on it.
    However, initially I couldn't find it either, or better said, I have probably been overlooking it.
    Only after doing a search for SignInOptions (within regedit) I found it.



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  9. Posts : 67
    Windows 10 Pro
       #9

    So, I stayed signed in for a couple of days, no issue. I signed out of Office and almost immediately the notice comes back:

    Excel (365) prompts to sign in to verify account - feature disabled...-annotation-2019-04-22-150920.png

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  10. Posts : 514
    Windows 10 x64
    Thread Starter
       #10

    Guess you may wish to check out to registry key, see above.
    Maybe it has been set or changed for unknown reason....
    So far, after changing, I didn't encounter any issues.
    Yet...
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