Office 365 license pop up window repeatedly appears when users log in


  1. Posts : 22
    Windows 10
       #1

    Office 365 license pop up window repeatedly appears when users log in


    I'm working for a business with 1500 users and we using office 365 on our environment.

    for like now 3 months we repeatedly receive the activation window.

    This is very strange because every user has a validated license.

    The activation windows is giving the following message;

    Please use your email adres to activate your office 365 license

    after prompt the mail adres user user can use office 365 again.

    Do you guys ever had a similar situation in your environment?

    thanks in advance !

    Soufyan
      My Computer

  2. Kari's Avatar
    Posts : 17,598
    Windows 10 Pro
       #2

    Please check the O365 license status on one of the affected computers as told in this sticky post: Office License Management Tool - Windows 10 Forums

    Check the status when the activation pop-up appears, before user enters the license email, and repeat it after user has entered the email to re-activate.

    Post both screenshots here. Please notice, the licensing status shows no personal or corporate information, it is fully safe to post screenshots I asked.

    Kari
      My Computer

  3. Superfly's Avatar
    Posts : 3,385
       #3

    Also check GPO and Firewall that the Software Licencing Service has not been impeded (it has dependencies but that's a long story to get into now.. )
      My Computer


  4. Posts : 22
    Windows 10
    Thread Starter
       #4

    Kari said:
    Please check the O365 license status on one of the affected computers as told in this sticky post: Office License Management Tool - Windows 10 Forums

    Check the status when the activation pop-up appears, before user enters the license email, and repeat it after user has entered the email to re-activate.

    Post both screenshots here. Please notice, the licensing status shows no personal or corporate information, it is fully safe to post screenshots I asked.

    Kari
    Thank you i will check it out with our system administrator. I will keep you updated thanks you very much
      My Computer


  5. Posts : 22
    Windows 10
    Thread Starter
       #5

    Superfly said:
    Also check GPO and Firewall that the Software Licencing Service has not been impeded (it has dependencies but that's a long story to get into now.. )
    We will check this out with our system administrator. Thanks Superfly
      My Computer


  6. Posts : 22
    Windows 10
    Thread Starter
       #6

    Kari said:
    Please check the O365 license status on one of the affected computers as told in this sticky post: Office License Management Tool - Windows 10 Forums

    Check the status when the activation pop-up appears, before user enters the license email, and repeat it after user has entered the email to re-activate.

    Post both screenshots here. Please notice, the licensing status shows no personal or corporate information, it is fully safe to post screenshots I asked.

    Kari
    hmm i was checking your post, and i used the command cscript ospp.vbs /dstatus but it says No Installed product keys detected
      My Computer



 

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