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#1
Excel error when opening documents "problem sending the command..."
The full error reads: There was a problem sending the command to the program.
This is actually an older Excel problem that appears to have returned with my upgrading to Windows 10.
This error is presented whenever I try to open any excel file (tried .xls .xlsm .xlsx) by double clicking on it and right clicking and selecting "Open".
I can open Excel by itself and go to FILE->Open and all the files open just fine that way.
I've tried all of the following:
- Disable all COM and Excel add-ins
- Disable hardware acceleration
- Check "Ignore other applications that use Dynamic Data Exchange (DDE)", close excel, try to re-open file, accept error then go back and uncheck "Ignore other applications...", close excel again, try to re-open files again
- Go to registry HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open and backup/export then delete ddeexec
(completed same process for Excel.Sheet.12, Excel.Sheet.8 and Excel.Macrosheet)- Go to same locations in registry but instead go to "command" key and change (Default) value from:
"C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE" /dde
to:
"C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE" /e "%1"
(completed same process for Excel.Sheet.12 and Excel.Sheet.8)- All of the various methods mentioned here:
https://support.microsoft.com/en-us/kb/3001579
- DDE method (already tried above)
- I don't have User Experience Virtualization (UE-V)
- Reset file associations
- Repair Office (tried both Quick and Online repairs)
- Turn off add-ons (already tired above)
- Disable hardware acceleration (already tired above)
- Check for updates (everything is up-to-date)
- Verified that all files and shortcuts are not setup to run in compatibility mode
- Verified that excel is not set to run as administrator (same for the files)
I actually had some limited success with the attempt colored in blue above. The .xlsx document did actually open (rather than the typical blank/empty Excel window) but the "problem sending the command" error still shows up. I haven't tried this fix in the Excel.Macrosheet key to see if it works on the .xlsm file yet because I figured the problem was still somewhere else since the error was still showing up for the .xlsx file.
Any further help or suggestions would greatly appreciated.
Thanks,
Jimbo
Edit: added the last two list items (forgot that I had checked those)