outlook contacting server

fjabrantes · 09 Mar 2019

hi
i have windwos 10 pro all updated, and office pro 2016 all legal licenses and kaspersky internet security.

when i was in netcabo operator or net by cable in this case called NOS in Portugal i had no problems.
since i change to Vodafone fiber, this problems arrived.
i am in outllok ,i received the messages, when i pass throw certain messages it appear that messages in photo,and stay a while until dissapear, i think 30 seconds or more.
I discover that if i open another tab for ex with Facebook i go to that tab stay a seconds when i go to outlook it seems to dissapear more quickly.
I already format pc and installed everything again and the problem remains.
I think Vodafone servers are doing this but i am not sure.
what you have to say ?

Caledon Ken · 11 Mar 2019

Hi.

I think you are saying that when you first sign on you get more than just this message and when you clear them you get this "Contacting the server for Information"

Are you getting messages before this and if so what message(s).

In gmail you can allow connections that are less secure.

Did you have to install any special software to use your old ISP's (NOS) in Portugal.

Does vodafone require you to authenticate your connection before using service?

If you are not running any special communication software I might reset these five items to see if that clears things.

Run the following five bolded commands. Use a Command Prompt(admin) or Powershell(admin)

Do not key in info in brackets, there for your information.

ipconfig /flushdns (Clear the dns cache)
nbtstat -RR (release and refresh NetBIOS names)
netsh int ip reset (reset ip settings)
netsh winsock reset (Reset Winsock Catalog)
netsh interface ip delete arpcache (reset Address Resolution Protocol cache)

Ken

fjabrantes · 12 Mar 2019

no, before when i belong to NOS i didnt had tgis problem.
The acess to less secure apps is enable.
No, the acess to NOS is normal, by the operator router.
what you mean by this :

Does vodafone require you to authenticate your connection before using service?
No, i have windows, kaspersky internet security, office and some apps

Caledon Ken · 12 Mar 2019

I've seen something like this in a hotel when you use there internet. Apps don't work until you open your browser and log in. Then all of a sudden they work - hence the question Does vodafone require you to authenticate.

How are you connecting to Vodafone, cable, dsl, fibre?

Have they confirm your settings in Modem / router?

fjabrantes · 12 Mar 2019

i have optic fiber. 100 mb download and 120 upload
i have the last generation of router/modem for fiber, wich also provide tv serviçe from ethernet cable to tv boxs.
in outlook i have the common configuration for gmail.
they dont confirm anytthing yet.

Caledon Ken · 13 Mar 2019

I might call vodafone and ask them.

Any chance you have an old proxy server still install in network? Network and internet settings, last option on left.

The fact that it connects as soon as you use browser is telling us something, some process is completing.

fjabrantes · 13 Mar 2019

hi
as you can see,common configuration for gmail.
yes i must talk to vodafone

Caledon Ken · 14 Mar 2019

I see you are using POP. Does it act the same way with IMAP.

I use IMAP so all my devices have the same view.

Please also review your setting in GMail under the tab "Forwarding and POP/IMAP"

fjabrantes · 17 Mar 2019

hi
i contacted vodafone, it seems my ip that is given by servers to my modem is in black list.
he tried with fix ip, i went to outlook and problem dissapear, when he puts in dhcp he get the same ip and problem get back.
Vodafone engineering is going to resolve tomorrow

Caledon Ken · 17 Mar 2019

Cool, what not resolved at least it is understood.

Good luck.

Please post back how they fix.

outlook contacting server

outlook contacting server

error in oulook