O365 Can't save doc,that was created under different domain

Tommyg365 · 02 Mar 2019

Bit of an episode - I appreciate this is a Windows forum but I'm running out of places to ask.
Happening on a Mac and Windows PC.
I've had to change my domain (both of which are registered with O365).
I took advice from a Microsoft guy on Windows Answers that all I need to do is copy all my folders and documents from one OneDrive to the other.
This went Ok but then the problems started. I can open, in the OneDrive for my new domain, all files. When I go to save the a document, to my new Onedrive, I get a error message - Upload Failed - Cannot Verify you have the necessary permissions to upload the file.
I can amend and save Ok in my browser in onedrive and if I save the file to my hard disk, outside the folders onedrive monitors, again it's fine.
I have a second Mac and at the moment all is good and everything works as it should.
I have contacted Microsoft Support, but they seem beat.
My first thought was that as the documents have been created in one domain, you can't save them with the same name, just as a copy, but then this would mean that sharing is out of the question which you obviously can do in O365.
Can anyone, please, suggest a workaround, as I realy don't want to have to save copies of100s of files.
Thanks

Kari · 02 Mar 2019

I assume that both your domains belong to the same O365 tenant, and that the old OneDrive for Business (ODfB) account still exists.

Remove all those files and folders in new ODfB which you copied from old ODfB. I suggest you do not delete them, just to be sure, instead copy them for instance to an external hard disk.

Sign in to old ODfB in browser, select a folder, select Share, expand the default People in ABCDE with this link can edit selection:

O365 Can't save doc,that was created under different domain-image.png

Select Specific people, select Allow editing, click Apply:

Enter the new O365 / ODfB account email, click Send:

In browser, sign out from old ODfB (important!), sign in to new ODfB.

Your new account has now received an email about old account sharing a folder with you:

Click the link Open. The contents of shared folder is shown in browser. Click Files to go up one level:

Select the shared folder, select Copy to, select Your OneDrive:

That's it. The folder old ODfB shared will be copied to new ODfB, with new O365 account having right to edit everything in that folder. Repeat this for each root level folder in old ODfB.

Kari

Tommyg365 · 03 Mar 2019

Thank you Kari - you're a star!