Microsoft Office HUP 2019 update problem.
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Member
Microsoft Office HUP 2019 update problem.
I have office 2019 home and business.
Whenever update is there, It is not shown in windows update, though in advance options of windows update, I have enables all Microsoft products.
Further it never updates. It hangs in downloading updates.
I have reported this in other thread. Since it is marked as solved, I started this thread.
Second time now on 4/2/2019 also this happened. Both times I had to update by doing repair online.
I am having latest windows 10 home 1809 with latest cumulative updates. My office is as follows.

Any one else facing this problem?
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Do you have any issues with downloading updates for Windows or is it just Office 2019? I ask this as there are well documented Windows Update problems during the last 2 weeks or so. I have Office 2019 ProPlus and although this updates fine, I have had to manually enter Google DNS settings to enable Windows to update. I did not check at the time as to if this affected MS Office as well.
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enigma101 said:
Do you have any issues with downloading updates for Windows or is it just Office 2019? I ask this as there are well documented Windows Update problems during the last 2 weeks or so. I have Office 2019 ProPlus and although this updates fine, I have had to manually enter Google DNS settings to enable Windows to update. I did not check at the time as to if this affected MS Office as well.
For me Windows update is going without any problem. But as I already said, though in advanced options I have selected update for Microsoft Products, Office 2019 updates are not shown. I see problems in only office update.
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Member
Office 2019 is not updated via Windows Update.
Your screenshot shows that updates are automatic.
Click Update Options, Update Now (at File, Account).
Office 2019 – Updates Available status bar notice – what to do.
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lvgandhi, My experience is that MS Office rarely updates automatically, even if set to do so. Office 2016 or 2019 are manually updated by going to (for example) Word> Open Other Documents> Account> Office Updates> Update Now.
Have you checked using this method?
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NMI said:
enigma101 said:
lvgandhi, My experience is that MS Office rarely updates automatically, even if set to do so. Office 2016 or 2019 are manually updated by going to (for example) Word> Open Other Documents> Account> Office Updates> Update Now.
Have you checked using this method?
I go to my account and below product information, I click update options and select update now. First it checks for update and notifies update is available and needs to download. I select ok. Then it goes on showing only downloading, but no download. From task manager I see nothing is downloaded.This has happened for both updates.
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What did you check for in task manager or elsewhere to say, "no download"?
While the update is running there should be a Microsoft Office Click-to-Run process (OfficeClickToRun.exe).
Version 1901 (Build 11231.20174) should be available today: https://docs.microsoft.com/en-us/officeupdates/update-history-office-2019#retail-versions-of-office-2019
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NMI said:
In this link I did not see any download point.
Again same problem. It asks whether download can be done in the present net. When I click ok, nothing happens.
Then I did online repair to update
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lvgandhi said:
In this link I did not see any download point.
Again same problem. It asks whether download can be done in the present net. When I click ok, nothing happens.
Then I did online repair to update
As you probably know by now, your Office 2019 uses the Office 365 Click-To-Run update method (but for security and bug-fix updates only; no feature updates): There are no direct download links.
There is a known "feature" by which it cannot use a metered connection, which I now realize you must be trying to use: Office 365 updates don't download for metered connections
If you can't switch off metered connection, try using Ethernet instead of Wi-Fi. Otherwise, all you can do is the online repair method you've been using.
Perhaps Microsoft will fix it one day, but it's been more than three years already: Office Update and Metered Connection Conflict
Last edited by NMI; 6 Days Ago at 21:17.
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NMI said:
As you probably know by now, your Office 2019 uses the Office 365 Click-To-Run update method (but for security updates only; no feature updates): There are no direct download links.
There is a known "feature" by which it cannot use a metered connection, which I now realize you must be trying to use:
Office 365 updates don't download for metered connections
If you can't switch off metered connection, try using Ethernet instead of Wi-Fi. Otherwise, all you can do is the online repair method you've been using.
Perhaps Microsoft will fix it one day, but it's been more than three years already:
Office Update and Metered Connection Conflict
Thanks for the info.
I will try next time by switching of metered connection for office update.
Related Threads
Source: February 2019 Non-Security Office Update Release Office Updates
Latest Office Updates for Windows
Source: https://support.microsoft.com/en-us/help/4484800/january-2019-updates-for-microsoft-office
Latest Office Updates for Windows
Source: January 2019 Non-Security Office Update Release Office Updates
Latest Office Updates for Windows
Source: Announcing price adjustments for on-premises and cloud products - Microsoft Partner Network
See also: Microsoft acknowledges price increases coming for Office 2019 and Windows 10 Enterprise users | ZDNet
Source: The next perpetual release of Office
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