Unable to open web pages from 2013 Microsoft Word


  1. ddb
    Posts : 15
    Windows 10 Pro 64 Bit
       #1

    Unable to open web pages from 2013 Microsoft Word


    When I go to any site from links within a word document on a specific domain, I tried to save some of the links for the other sites shown on that domain's main page in a 2013 Microsoft Word document.
    Doing so then for some reason causes the links not to work but instead, it gives a popup message as follows:
    "Unable to open https://trumpexcel.com/excel-format-painter/. Cannot download the information you requested."
    This link works fine in an Outlook email message to myself, but not in 2013 Microsoft Word.
    Is this happening because of something this domain's owner has implemented on his website that causes this lack of functioning in 2013 Microsoft Word?
    I have tried a test link to another domain within the same 2013 Microsoft Word document and it works fine. This tends to indicate that the https://trumpexcel.com domain is causing this.
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  2. Posts : 1
    Win 10
       #2

    It could be. Is it only happening within MS Word?
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  3. ddb
    Posts : 15
    Windows 10 Pro 64 Bit
    Thread Starter
       #3

    It also does not work in Excel. I am inclined to believe the author of this domain has protected his content in some way. But it works fine in Outlook email, which is what this author intends as his messages to access his specific content comes by email.
    I think we can close this issue, but I do not know how to do that.
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  4. bro67's Avatar
    Posts : 8,420
    Mac OS Catalina
       #4

    If this is work, they may be using VBA scripting in that file. As for that link, I can open it just fine in my web browser. There can be a number of tricks implemented on work domains, to keep people from getting out to the outside world that is not okay with the IT God's and management.

    Typically the word "Domain" is related to a network or website. If you are talking about different Internet Service Providers, you are talking about a ISP.
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  5. ddb
    Posts : 15
    Windows 10 Pro 64 Bit
    Thread Starter
       #5

    I open it from the link provided by his email into Chrome. It's just when that link is copied from the address bar in Chrome and pasted into Word or Excel that it does not work from either Word or Excel. A domain is exactly what I am referring to. Specifically https://trumpexcel.com/
    I think we can close this. In the Word document where I am saving some information about what comes from the email, I am simply providing a link to that email that has been copied to a specific folder. This way when I need to link to his domain I can simply open the message via the link to the saved message (and not have to search for it in Outlook) and problem solved.
    Thanks for your help and patience.
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  6. bro67's Avatar
    Posts : 8,420
    Mac OS Catalina
       #6

    I went to that link just fine. It is most likely blocked either from your work or something is messed up with your computer on your home network. Try pinging trumpexcel.com from cmd.exe or powershell. There would be zero reasons to block a public website address in anything. Only private backend website address's would be blocked, if subscription or member based useage.
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  7. ddb
    Posts : 15
    Windows 10 Pro 64 Bit
    Thread Starter
       #7

    Ping works fine. Must be some setting in Microsoft Word and Excel that is causing this; although I have not changed anything therein whatsoever anytime in the recent or distant past. What is odd is that trump excel links do not work but other domain links work, go figure.
    I can copy any other website I usually visit into this same Word doc and the link takes me where it is intended, but not the trump excel domain. It only works in an Outlook email message.
    At this point, I am going to mark it solved as it is beginning to look as though I could batt this thing around for eternity.

    Microsoft Windows [Version 10.0.17134.523](c) 2018 Microsoft Corporation. All rights reserved.C:\Users\Dwight>ping trumpexcel.comPinging trumpexcel.com [192.124.249.20] with 32 bytes of data:Reply from 192.124.249.20: bytes=32 time=12ms TTL=53Reply from 192.124.249.20: bytes=32 time=12ms TTL=53Reply from 192.124.249.20: bytes=32 time=12ms TTL=53Reply from 192.124.249.20: bytes=32 time=11ms TTL=53Ping statistics for 192.124.249.20: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 11ms, Maximum = 12ms, Average = 11msC:\Users\Dwight>

    Faith vs. reality, or truth.
    Reality, or truth, is substantiated by empirical evidence.
    Faith, requires a belief or hope in something that is not substantiated by anything relevant to reality; it’s mere reliance on something written or said by any unknown source or supposedly known source that is not backed up by even a shred of empirical evidence is cause for dismissal.
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