Profile picture in office wonít show

  1. Scottyboy99's Avatar
    Posts : 2,259
    Windows 10 Pro (64 bit)

    Profile picture in office wonít show

    We have several user accounts and a couple of PCs. When using the office apps and also the my office app my wifeís profile picture refuses to display. When we go into account - user information there is usually a profile picture in the top left but for over a week now it just shows her initials in a grey circle instead. Itís the same in the my office app. Wonder why this happening? And if anyone else notices the same. Seems to be a sever relates issue perhaps. All the other family users show their pic just fine! If we use other apps like store, photos etc her pic displays ok. We even logged into her Microsoft account from another pc and an iPad and her profile picture was there. So why isnít office picking it up?
      My Computer

  2. MikeKul's Avatar
    Posts : 55
    Windows 10

    My desktop started doing this as well, just showing my initials no Profile Picture.
    Fixed itself over the weekend. Will see what todays updates do
      My Computer

  3. Scottyboy99's Avatar
    Posts : 2,259
    Windows 10 Pro (64 bit)
    Thread Starter

    Hi mate, seems we get a lot of the same problems with this pesky office! I’ll keep an eye on mine then. My wife’s pic is still missing. I even updated her overall Microsoft account picture to something more up to date but office still refuses to pick it up so far. Every other app does apart from office. Frustrating. I know it’s just an aesthetic thing but seeing as pay for the honour of a subscription I expect it to work
      My Computer


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