office 2010 not responding after update to 1809

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  1. dmesal's Avatar
    Posts : 259
    win 10 HOME
       #1

    office 2010 not responding after update to 1809


    good day all it seems i can not save a page from office 2010 like before when using 1803? now on 1809 wtf
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  2. dmesal's Avatar
    Posts : 259
    win 10 HOME
    Thread Starter
       #2

    excel as well just upgraded today
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  3. Steve C's Avatar
    Posts : 6,276
    Windows 10 Pro 64 bit
       #3

    Try an Office 2010 repair install?
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  4. dmesal's Avatar
    Posts : 259
    win 10 HOME
    Thread Starter
       #4

    Sorry to say Steve attempted the repair but files still not saving, i can save .txt but not word very strange

    DME
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  5. AndreTen's Avatar
    Posts : 23,252
    Windows 10 (Pro and Insider Pro)
       #5

    dmesal said:
    Sorry to say Steve attempted the repair but files still not saving, i can save .txt but not word very strange

    DME
    Could be you turned on protected folders? Add office to allowed apps...

    Add or Remove Allowed Apps for Controlled Folder Access in Windows 10
    Last edited by AndreTen; 09 Dec 2018 at 08:12.
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  6. dmesal's Avatar
    Posts : 259
    win 10 HOME
    Thread Starter
       #6

    checking it now a couple drinks now will update in am

    many thanks for the lead checking tut's

    DME
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  7. Berton's Avatar
    Posts : 10,466
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #7

    A question: are you trying to save as .doc or .docx, .xls or .xlsx? Have you tried saving as .rtf format?

    Office 2007 was the first with the new format [noted by the addition of x to the filename extension]. Office 2010 was the first to be available as either 32-bit [x86] or as 64-bit [x64] versions. I had issues installing the 64-bit Office 2010 because of the 32-bit-only FrontPage 2003 being installed, had to remove FP.
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  8. dmesal's Avatar
    Posts : 259
    win 10 HOME
    Thread Starter
       #8

    i checked on the controlled files and it's not even turned on i think i'll have to nuke the office install and do it again i have had office for a long time and use the .DOC format vice the >DOCX just so i don't have problems with work items. still working it as is for a while not rushing
    many thanks
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  9. dmesal's Avatar
    Posts : 259
    win 10 HOME
    Thread Starter
       #9

    dmesal said:
    i checked on the controlled files and it's not even turned on i think i'll have to nuke the office install and do it again i have had office for a long time and use the .DOC format vice the >DOCX just so i don't have problems with work items. still working it as is for a while not rushing
    many thanks
    i can update older file but can't create new files
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  10. dmesal's Avatar
    Posts : 259
    win 10 HOME
    Thread Starter
       #10

    Good Day Alll
    i plugged in my key for office 2010 and said its not valid it been valid fot the past 6-7 years getting updates and all

    NOT HAPPY this is for 1809 update?
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