office 2010 not responding after update to 1809

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  1. Berton's Avatar
    Posts : 10,558
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #11

    Just thought I'd add this, I Copied a large part of this page, opened Microsoft Word 2000 on my Windows 10 Version 1809 Build 17763.168, Pasted then both File, Save and File, Save As worked as designed. Also haven't had any issues with USB Thumb drives. The Notebook is rather old, a Dell Vostro 1510. My take on all the posts about issues with the latest Versions and Build updates to them leads me to believe most of the problems are with newer hardware, my newest is a 2-year-old Desktop.

    There's a couple of things that can be done in the line of diagnostics, one is to obtain a free Linux LiveDVD for testing the USB ports and the other is to install the free LibreOffice [or one of the other freebies available] to test the saving issue.
    DistroWatch.com: Put the fun back into computing. Use Linux, BSD. or my favorite Main Page - Linux Mint
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  2. AndreTen's Avatar
    Posts : 23,357
    Windows 10 (Pro and Insider Pro)
       #12

    dmesal said:
    Good Day Alll
    i plugged in my key for office 2010 and said its not valid it been valid fot the past 6-7 years getting updates and all

    NOT HAPPY this is for 1809 update?
    Checked known issues about 1809 Windows upgrade..
    Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to use the ‘Save As…’ dialog when saving documents in Microsoft Office applications. Saving of files is not impacted. (32-bit versions only)
    Do you have any of this installed?
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  3. dmesal's Avatar
    Posts : 260
    win 10 HOME
    Thread Starter
       #13

    Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to use the ‘Save As…’ dialog when saving documents in Microsoft Office applications. Saving of files is not impacted. (32-bit versions only)

    to be honest i'm not sure on the above but i got the office re-installed this am in Singapore and got all the up-dates that followed after checking for updates (seemed like hundreds) any how still stuck with not being able to save (new files) i can update older files (before 1809 update) and such really strange
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  4. AndreTen's Avatar
    Posts : 23,357
    Windows 10 (Pro and Insider Pro)
       #14

    dmesal said:
    Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to use the ‘Save As…’ dialog when saving documents in Microsoft Office applications. Saving of files is not impacted. (32-bit versions only)

    to be honest i'm not sure on the above but i got the office re-installed this am in Singapore and got all the up-dates that followed after checking for updates (seemed like hundreds) any how still stuck with not being able to save (new files) i can update older files (before 1809 update) and such really strange
    Temporary solution would be to first create a file (via new... in context menu, or copy file and rename it) and then saving it normally when edited.

    We will find solution in time ...
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  5. dmesal's Avatar
    Posts : 260
    win 10 HOME
    Thread Starter
       #15

    sorry to say

    nothing (new) will save i can mod old files and save just fine, copy text to word complete fail and when i do copy and past it ask's me if i want to save and i say yes and it dose not save i exit without saving. the normal menu of how/what version do you want to save does not appear. i get a odd green yellow upside down triangle that aske's to save but dosn't work.

    still working

    thanks all
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  6. AndreTen's Avatar
    Posts : 23,357
    Windows 10 (Pro and Insider Pro)
       #16

    dmesal said:
    sorry to say

    nothing (new) will save i can mod old files and save just fine, copy text to word complete fail and when i do copy and past it ask's me if i want to save and i say yes and it dose not save i exit without saving. the normal menu of how/what version do you want to save does not appear. i get a odd green yellow upside down triangle that aske's to save but dosn't work.

    still working

    thanks all
    Can you post a picture of what you're getting (that save as dialog)?
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  7. dmesal's Avatar
    Posts : 260
    win 10 HOME
    Thread Starter
       #17

    this is what i see when attempting to sa office 2010 not responding after update to 1809-image.pngve

    it goes in a loop save try yes dosn't give me the option of how (or where it just goes back to the beginning)

    painful

    thanks for all the help just thinking of nuking again and do the 64 bit ver i have 64 bit os but have seen a while back 32 was better

    DME
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  8. Berton's Avatar
    Posts : 10,558
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #18

    I have Office 2000 with Word version 9 working okay on Windows 10 Version 1809 Build 17763.194. I checked under its Tools, Options then the File Location tab and the default location set is C:\Users\Owner\Documents. That setting may be an issue especially if removable media was involved.
    Attachment 217236
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  9. dmesal's Avatar
    Posts : 260
    win 10 HOME
    Thread Starter
       #19

    Good Day Berton

    sorry to say i checked the setting in the area you said but no it didn't show as what yo had but but i found the area for 2010, any how still not working i nuked my setup (removed office and set up again 2010 this time 64 bit) same result not able to save files next i'll try MS and let them remote in.

    Many Thanks (not solved yet) will be i'm sure

    DME
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  10. ddelo's Avatar
    Posts : 2,231
    Windows 10 Pro x64
       #20

    Word 2010, 2013, 2016 and 2019 cannot save files in Windows v. 1809, if a COM add-in is enabled (specifically Adobe PDFMaker).

    There is a temporary workaround, until the Redmond geniuses provide a fix!

    1. Open Word as Administrator.
    2. Go to: File > Options > Add-ins
    3. At the bottom, select: COM Add-ins and press Go
    4. Disable (uncheck) all available Add-ins and specifically "Acrobat PDFMaker Office COM Addin" and click OK
    5. Restart Word.


    You should be able to save now.
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