Office 365 Wrong Language Installed

  1. Bengie's Avatar
    Posts : 27
    Windows 10 Pro
       #1

    Office 365 Wrong Language Installed


    I live in the UK and naturally would like an Eng-UK version but all I can download is Eng-US.

    Office 365 Wrong Language Installed-365.jpg

    I've tried everything and looked everywhere including following a lot of MS instructions but not one of them will allow
    me to either change the language or download the version I want.

    Anyone give me any help or pointers please ??

    Edition - Windows 10 Home
    Version - 1803
    Installed on - 04/10/2018
    OS Build - 17134.320
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,242
    Windows 10 Pro x64 Version 2004
       #2

    Wish I could be more helpful but have you tried a chat session with MS.

    Several years ago I had an issue with Office and I remember being on phone with them to resolve. Client load French and wanted English. That was at least four years ago and phone numbers are a thing of the past.

    I would also sign into my Office 365 account, through a browser, and see if there is not a language setting?
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  3. Bengie's Avatar
    Posts : 27
    Windows 10 Pro
    Thread Starter
       #3

    Thanks for that Ken. I've look at my 365 account and nothing in there. I even deleted it and did a fresh download and reinstall to see if there was anything on the download page but alas, this is MS so no.
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  4. Caledon Ken's Avatar
    Posts : 24,242
    Windows 10 Pro x64 Version 2004
       #4

    Yes I remember having to call.

    What language to you have Win 10 set too and did load a US language pack?
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  5. jimbo45's Avatar
    Posts : 10,486
    Windows / Linux : Arch Linux
       #5

    Hi there
    I think you can change the dictionary / proof / editing language to ENG-GB -- I'm sure there's an office language pack - you can install Office languages under (from within office) -->options-->language.

    Can't verify at the moment because I'm busy installing Office 2019 for testing. However I had English, Dutch, and Icelandic for office 2016 -- all worked fine -- my Windows install is ENG-GB.

    I Want to try out the new / improved EXCEL Pivot table feature. For the rest I can't see any particular reason to upgrade to office 2019 -- for EXCEL though seems good.

    Cheers
    jimbo
      My Computer

  6. Bengie's Avatar
    Posts : 27
    Windows 10 Pro
    Thread Starter
       #6

    The Windows language shows as GB

    Office 365 Wrong Language Installed-one.jpg

    which came from the original MS USB stick sent from Ireland.

    I'm really baffled about this as there is no mention of language version on the Office 365 download / reinstall pages.
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  7. Bengie's Avatar
    Posts : 27
    Windows 10 Pro
    Thread Starter
       #7

    Further to what I have said/asked, could there just be an anomaly because looking at the language in Office it shows:

    Office 365 Wrong Language Installed-office.jpg

    Even though the list of software in Apps and Features shows Office as en-us.

    Anyone else care to take a look in the Apps and Features and see what it shows for your Office and if it actually matches your country ??
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  8. jimbo45's Avatar
    Posts : 10,486
    Windows / Linux : Arch Linux
       #8

    Hi there

    @Bengie

    You have to go into Office --->options--Language

    Add editing language -- office will install the language pack.


    Office 365 Wrong Language Installed-off_lang.png


    You also need to ensure your windows display language is English-UK (or GB)

    Then it will work fine.

    However you can have any Windows language (display) you like and / or any version of Office -- e.g Turkish if you like - the editing language will ensure office works with the chosen editing language regardless of the initial version of Office / Windows / Windows display language installed.

    Cheers
    jimbo
      My Computer

  9. Bengie's Avatar
    Posts : 27
    Windows 10 Pro
    Thread Starter
       #9

    Thanks for all the answers. I think as all is fine everywhere else, it is the way MS does it. It is English-GB but just shows -US.
    A friend in Sweden has both English GB and Swedish installed and it show the same on his.

    So thanks again all.
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  10. Caledon Ken's Avatar
    Posts : 24,242
    Windows 10 Pro x64 Version 2004
       #10

    Glad you got it sorted.

    Got to say that is strange... really.
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