Outlook and Verizon Mail on AOL


  1. IRQtheCat
    Posts : 28
    Windows 10 Pro
       New #1

    Outlook and Verizon Mail on AOL


    Sometime back Verizon gave their e-mail operations to AOL. All has been working well until earlier this week when suddenly the IMAP folders would not sync. Checking online, all that could be found was to reset the IMAP settings in Outlook. After doing this multiple times, uninstalled/reinstalled Office 365. Seems Outlook wants to go to Yahoo servers instead of AOL. Using manual repair, attempts to change them to AOL were not successful, kept reverting back to AOL.
    I contacted AOL, response was to reset the IMAP settings, which I've done many times.
    Finally in a web search I found two threads in answers.microsoft.com about others with the same issues. AOL was giving them the run around as well.
    Finally I got another response from AOL:
    "Good Day,

    Thank you for getting back to us.

    Based on the information provided, please note that you can encounter this situation due to the recent updates made to our website.

    Unfortunately, at the moment, there is no option available that allows to make any changes to the specific settings.

    Given the situation, you have the option to install and use the AOL App or you can access your account, by going to mail.aol.com.

    We hope this information will be of use. Please let us know if we may assist you in the future.

    Best regards,

    George
    AOL Email Support Specialist"

    Obviously AOL has no intention of resolving this issue. Not good news for Outlook users.

    For those interested the threads I'm following are:

    https://answers.microsoft.com/en-us/...b2ab069?auth=1

    https://answers.microsoft.com/en-us/...f-61e92e87a9bb
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  3. clam1952
    Posts : 856
    Windows 10 Pro 21H2 build 19045.2193 Dual Boot Linux Mint
       New #2

    AOL has merged with Yahoo now both belong to Oath. My rarely used AOL mail however is working OK with IMAP on Thunderbird so must be just Verizon related.

    All AOL based Email, that's AOL, AOLUK, Aim, Compuserve, Netscape and Verizon now goes through mx-aol.mail.gm0.yahoodns.net: Which is probably why it keeps throwing up the Yahoo stuff?
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