Outlook 365 - adding new account problem

Hi steveatootac. Welcome to the TenForums @steveatootac

Don't think I would call this a repair but more an edit.

Click on File, upper left, account settings, account setting. A window should open with your accounts listed. Double click on the account you want to edit, then more settings lower right. The is a tab Outgoing Servers

These are the steps in Outlook 2013 and I don't think much has change to Outlook 2016.


Ken

When you got list of accounts did you double click on account?

Here are instructions, according to MS for Office 365 and Outlook 2016

https://support.office.com/en-us/art...#bkmk_updatepc

Hi again Ken - thank you for your perseverance

The instructions at your link are what I used to do but this is what is happening now:

Outlook File Menu:


Account Settings:


So far, So good. I am trying to add an account; when I click 'New', I get:


When I click 'Connect', I get:


When I click 'POP', I get:


I enter the account password (the account does exist with my email supplier) and click 'Connect':


I enter the details as per my email supplier account settings:


You will notice that the 'Outgoing E-mail Server:' requires Server authentication which used to be on the 'Advanced' button window.

When I click 'Next' on the 'POP Account Settings' window, after about 30 seconds, I get:


The problem is that the POP Account Settings does not have the option to set the outgoing email server to requiring server authentication.

I have tried every 'Encryption method' with no success.

This change to the process seems to have come with the latest Office update and I cannot find any info about it anywhere.

Any further thoughts

This issue came up in a thread a few days ago (it was just one of the many I read through for Mod purposes cannot specifically point to it).

The way to achieve what you wish to do, is to set it up as best you can and then use the Repair option which apparently gives access to the SMTP security options

Not sure if this will work for you, or if the disappearance of the old way is an error on Microsoft's part, which will come back with a later update, or that they really think that this is a logical way to work but hopefully it will allow you to get on with things

I prefer setting up any other than Microsoft Exchange accounts (POP3, IMAP) using Control Panel > All Control Panel Items > Mail. Please notice that Outlook application must be closed, not running when doing this.

Select Email accounts:



Select New:



Select Manual setup:



Select POP or IMAP:



Fill in account credentials and servers, select More settings:



Under Outgoing server tab, select My outgoing server requires authentication:



Under Advanced tab, set the ports and encryption as preferred:



This works (at least for me) in Outlook 365.

Kari

You are welcome