Windows 10: Outlook 365 - adding new account problem Solved

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  1.    2 Weeks Ago #1

    Outlook 365 - adding new account problem


    The new Outlook 365 Add a New Account 'wizard' does not have the 'My outgoing (SMTP) server requires authentication' checkbox which is needed for my email service provider.
    It is there when you 'Repair' an existing account.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       2 Weeks Ago #2

    Hi steveatootac. Welcome to the TenForums @steveatootac

    Don't think I would call this a repair but more an edit.

    Click on File, upper left, account settings, account setting. A window should open with your accounts listed. Double click on the account you want to edit, then more settings lower right. The is a tab Outgoing Servers

    These are the steps in Outlook 2013 and I don't think much has change to Outlook 2016.


    Ken
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  3.    2 Weeks Ago #3

    Thanks Ken but there have been changes.
    In Outlook 365 you still get the list of accounts but the old 'manua'l setup dialogue with all the required parameters and 'Test Settings' options is gone.
    Now you get a sort of wizard; the Repair one is OK but the New one does not have the 'My outgoing (SMTP) server requires authentication' checkbox.
    I do not have Office 2016 on this new laptop, only 365.
    I have just checked my old laptop that does have 2016 and it is 'behaving' as this new laptop.
    I cannot add new account to Otlook because my email server needs the 'My outgoing (SMTP) server requires authentication' parameter to be set.
    Any other thoughts?
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  4. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       2 Weeks Ago #4

    When you got list of accounts did you double click on account?

    Here are instructions, according to MS for Office 365 and Outlook 2016

    https://support.office.com/en-us/art...#bkmk_updatepc
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  5.    2 Weeks Ago #5

    Hi again Ken - thank you for your perseverance

    The instructions at your link are what I used to do but this is what is happening now:

    Outlook File Menu:


    Account Settings:


    So far, So good. I am trying to add an account; when I click 'New', I get:


    When I click 'Connect', I get:


    When I click 'POP', I get:


    I enter the account password (the account does exist with my email supplier) and click 'Connect':


    I enter the details as per my email supplier account settings:


    You will notice that the 'Outgoing E-mail Server:' requires Server authentication which used to be on the 'Advanced' button window.

    When I click 'Next' on the 'POP Account Settings' window, after about 30 seconds, I get:


    The problem is that the POP Account Settings does not have the option to set the outgoing email server to requiring server authentication.

    I have tried every 'Encryption method' with no success.

    This change to the process seems to have come with the latest Office update and I cannot find any info about it anywhere.

    Any further thoughts
    Last edited by Barman58; 2 Weeks Ago at 14:01. Reason: Images removed as requested
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  6. Barman58's Avatar
    Posts : 2,767
    Windows 10 Pro x64 1803 - 17134.5 XP/Vista/Win7/Win8.1 in VM for testing
       2 Weeks Ago #6

    This issue came up in a thread a few days ago (it was just one of the many I read through for Mod purposes cannot specifically point to it).

    The way to achieve what you wish to do, is to set it up as best you can and then use the Repair option which apparently gives access to the SMTP security options

    Not sure if this will work for you, or if the disappearance of the old way is an error on Microsoft's part, which will come back with a later update, or that they really think that this is a logical way to work but hopefully it will allow you to get on with things
      My ComputerSystem Spec

  7. Kari's Avatar
    Posts : 14,838
    Windows 10 Pro
       2 Weeks Ago #7

    I prefer setting up any other than Microsoft Exchange accounts (POP3, IMAP) using Control Panel > All Control Panel Items > Mail. Please notice that Outlook application must be closed, not running when doing this.

    Select Email accounts:

    Click image for larger version. 

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    Select New:

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    Select Manual setup:

    Click image for larger version. 

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    Select POP or IMAP:

    Click image for larger version. 

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    Fill in account credentials and servers, select More settings:

    Click image for larger version. 

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    Under Outgoing server tab, select My outgoing server requires authentication:

    Click image for larger version. 

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    Under Advanced tab, set the ports and encryption as preferred:

    Click image for larger version. 

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    This works (at least for me) in Outlook 365.

    Kari
      My ComputerSystem Spec

  8.    2 Weeks Ago #8

    Kari - you are a genius!!
    Thank you so much
      My ComputerSystem Spec

  9. Kari's Avatar
    Posts : 14,838
    Windows 10 Pro
       2 Weeks Ago #9

    You are welcome
      My ComputerSystem Spec

  10.    2 Weeks Ago #10

    Hi there @Kari

    You beat me to it !!!!!!
    I've posted on this topic a few times complaining that if the menu says I will configure server manually then that's what you should be allowed to do.

    I hate a lot of these really "Dumbed Down Idiot type" auto installs -- if they don't work there's usually no chance of fixing them

    I sent feedback to Ms on this one as it might be that control panel will soon be gone. -- If so the old menus for setting up accounts need to be available as well.

    no way can I automate set up of mail accounts on sjįlfbęrgaršar.is for example (will eventually be e-commerce site for my Vinyl record bespoke cutting operations !! )- you don't get the SSL / other options in the auto setup.

    Cheers
    jimbo
      My ComputerSystem Spec


 
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