Office 2016 install error 1603 after clean install to April update.

  1. lolcocks's Avatar
    Posts : 284
    Ten
       #1

    Office 2016 install error 1603 after clean install to April update.


    So I clean installed Windows 10 1803 Build 17134.

    Now, when I try to install Microsoft Office 2016, half way through the install process the setups starts rolling back and in the end I get the following error:
    Code:
    Microsoft Office Professional Plus 2016 encountered an error during setup


    Screenshot:




    And here's what the log file says:
    Code:
    2018/05/09 11:02:51:995::[6396] Running OSE version 16.0.4266.1001
    2018/05/09 11:02:51:996::[6396] Using transform at path: C:\MSOCache\All Users\{90160000-0115-0409-1000-0000000FF1CE}-C\ShellUI.MST
    2018/05/09 11:02:51:996::[6396] Catalyst Package Install...
    2018/05/09 11:02:51:996::[6396]     Package: ProPlusWW
    2018/05/09 11:02:51:996::[6396]     File: C:\MSOCache\All Users\{90160000-0011-0000-1000-0000000FF1CE}-C\ProPlusWW.msi
    2018/05/09 11:02:51:996::[6396]     Command Line: ADDLOCAL=RhdInspector,MsoInstalledPackagesScoped,VSTOCLR35,VBAFiles,OfficeOLESupport,PPTSoundFiles,ACCESSMiscFullFiles,MSSOAP3,Office10Fix1,MsoCommonShellHandler,ProductFiles_B2TR,DocumentImagingUtils,AceFiles,OfficePostBoot,VSTO,WORDDocumentTemplates,NonC2R_ProductFiles,OSpp_Core,OsmClientUX,PPTNonBootFiles,PubComPrinting,ExcelAddinFiles,PPTFiles,InternationalSupportFiles_JPN,OneNoteFiles,WordPdfi,OutlookOms,dummy_Office_PIA,Publisher_PIA,GRAPHFiles,WORDSharedFiles,VSCommonPIAHidden,PubCoreWizardFiles,SubscriptionHeartbeat,ExcelAddInEuroToolFiles,WordConverter12Files,MSTagPluginBiblioFiles,OneNoteToIEAddin,GraphicsFiltersFile,OutlookVBScript,WebDiscussFiles,PubFontsBalanceSys,DCFSpreadsheetIQ,SetupControllerFiles,OutlookSocialConnector,ExcelConverter12Files,OutlookMAPILDAP2,XDOCSEditorFiles,Word_PIA,OutlookMAPIEMS2,AceOdbc,NonC2R_OneNoteNonBootFiles,Access_PIA,VisioPreviewerFiles,OSetupController,ExcelAddInPowerPivotFiles,OutlookDVCsvWinFiles,OfficeDigitalSFiles,OneNotePIA,PubCoreFontFilesSys,AccessWizards,OsmAdminUX,DCFDatabaseCompare,ScreenRecorderFiles,WORDFiles,THEMESFiles,TranslationCore,EXCELNonBootFiles,Word_WISPFiles,VSTOCLR40,OutlookImportExportFiles,Graph_PIA,NonC2R_OneNoteFiles,OUTLOOKFiles,OUTLOOKNonBootFiles,OutlookMessaging,Excel_WISPFiles,WORDBibliographyFiles,SetupExeAddRegistry,PubComPrintingEnRGBCMYK,WORDBordersFiles,PubWizards,PubNonBootFiles,AccessBDCFiles,OneNoteQuickNote,DeveloperWizards,TextConverters,WISPHidden,AlwaysInstalled,ThemesAdditionalFiles,OfficeMSProof6,ProductFiles,WhiteRabbitHidden,Excel_PIA,OutlookSearchPHAndPluginReg,WxpFiles,ACCESSNonBootFiles,ThemesTypicalFiles,OneNoteNonBootFiles,FirstRunFiles,OutlookSearchShellReg,CARegistryFeature,SetupXmlFiles,OutlookDVExtensionsFiles,PubPrimary,OfficeTellMeRuntime,OfficeIntlRDC,QueryFiles,ExcelPowerQueryFiles,MetricConverter,OutlookDefaults,OsmSKUMain,SetLanguageFiles,OneNoteHandwritingFonts,VisioPreviewerFileAssocFiles,WixSwidTag,OneNoteToOLAddin,OfficeAppSupport,TCDRegistration,Gimme_OnDemandData,PowerPoint_PIA,OfficeDLPFiles,LOBiMain,SetupExeArpEntry,NonC2R_PPTNonBootFiles,MSTagPluginsFiles,ACCESSNonBootMiscFullFiles,PubWizardsTier2,WISPFiles,MSTagPluginDateFiles,OfficeCoreRDC,SmartTag_PIA,ProofingParent,OutlookMAPIPST2,OutlookAddIn_SPS,ACCESSSharepointISAM,ClviewFiles,PubPaperDirect,OSpp,OutlookMAPI2,PubCoreClipArtFiles,IMNFiles,OArt_DocTheme,Ace_PIA,MSTagPluginBiblioDataFiles,Outlook_PIA,AccessLobiDependencies,DCFSpreadsheetCompare,DCubeHidden,ExcelAddInPowerViewFiles,OutlookMAPICONTAB2,Excel_PP,ACCESSFiles,Forms_PIA,ProductNonBootFiles,MSTagPluginNamesFiles,PPTPresentationTemplates,EXCELFiles,LISTFiles,ExcelAddInPowerMapFiles,WORDNonBootFiles,OutlookSocialConnectorProPlus,PubWizardsTier3,MSTagPluginIMContactFiles REMOVE=OrgChartFiles,Lync_CoreDesktop,GrooveFiles2,Lync_CoreFiles ADVERTISE=LOBiFiles SETUPEXEINSTALLUICULTURE="en-US" REMOVESAMEVERSION="" LICTYPE="ltKMS" SETUPEXE_DOARPWRITE="1" BRANDING_XML="C:\Users\Username\AppData\Local\Temp\Setup00000f1c\BRANDING.XML" ARPENTRY_URLUPDATEINFO="" ACCEPTEDEULA="1" INSTALLLOCATION="C:\Program Files\Microsoft Office" ACIDS="C47456E3-265D-47B6-8CA0-C30ABBD0CA36;D450596F-894D-49E0-966A-FD39ED4C4C64" REMOVEPREVIOUS="" ARPENTRY_SKUCOMPONENTS="[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\PROPLUS\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Outlook.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Publisher.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Word.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\InfoPath.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\PowerPoint.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OSMUX.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Office.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Lync.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Groove.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Excel.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Office32.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OSM.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\DCF.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Proofing.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OneNote.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Access.en-us\setup.xml[~]" SLD_PID="00339-10000-00000-AA172" SLD_PKU="0" SLD_SUPPORTSBYPASS="0" SLD_DPID="#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rogram Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OSETUP.DLL,1" ARPENTRY_SPPSKUID="[~]D450596F-894D-49E0-966A-FD39ED4C4C64[~]" ARPENTRY_DISPLAYVERSION="16.0.4266.1001" ARPENTRY_CONTACT="" ARPENTRY_NOELEVATEONMODIFY="#0" ARPENTRY_UNINSTALLSTRING="""C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\setup.exe"" /uninstall PROPLUS /dll OSETUP.DLL" ARPENTRY_NOREMOVE="#0" ARPENTRY_INSTALLLOCATION="C:\Program Files\Microsoft Office" ARPENTRY_SHELLUITRANSFORMLANGUAGE="en-us" ARPENTRY_NOREPAIR="#1" ARPENTRY_URLINFOABOUT="" ARPENTRY_HELPLINK="" ARPENTRY_HELPTELEPHONE="" ARPENTRY_DISPLAYNAME="Microsoft Office Professional Plus 2016" ARPENTRY_PRODUCTCODES="[~]{90160000-006E-0409-1000-0000000FF1CE}[~]{90160000-001F-040C-1000-0000000FF1CE}[~]{90160000-0011-0000-1000-0000000FF1CE}[~]{90160000-0115-0409-1000-0000000FF1CE}[~]{90160000-001A-0409-1000-0000000FF1CE}[~]{90160000-00A1-0409-1000-0000000FF1CE}[~]{90160000-001F-0C0A-1000-0000000FF1CE}[~]{90160000-0117-0409-1000-0000000FF1CE}[~]{90160000-001F-0409-1000-0000000FF1CE}[~]{90160000-002C-0409-1000-0000000FF1CE}[~]{90160000-0015-0409-1000-0000000FF1CE}[~]{90160000-00E1-0409-1000-0000000FF1CE}[~]{90160000-0018-0409-1000-0000000FF1CE}[~]{90160000-0090-0409-1000-0000000FF1CE}[~]{90160000-00C1-0409-1000-0000000FF1CE}[~]{90160000-00C1-0000-1000-0000000FF1CE}[~]{90160000-0016-0409-1000-0000000FF1CE}[~]{90160000-00BA-0409-1000-0000000FF1CE}[~]{90160000-0019-0409-1000-0000000FF1CE}[~]{90160000-0044-0409-1000-0000000FF1CE}[~]{90160000-012B-0409-1000-0000000FF1CE}[~]{90160000-00E2-0409-1000-0000000FF1CE}[~]{90160000-001B-0409-1000-0000000FF1CE}[~]" ARPENTRY_VERSIONMINOR="#0" ARPENTRY_MODIFYPATH="""C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\setup.exe"" /modify PROPLUS /dll OSETUP.DLL" ARPENTRY_CACHELOCATION="C:\MSOCache\All Users" ARPENTRY_PACKAGEREFS="[~]Proof.es-es[~]Proof.fr-fr[~]OfficeMUI.en-us[~]OfficeMUISet.en-us[~]Proofing.en-us[~]Proof.en-us[~]OneNoteMUI.en-us[~]AccessMUI.en-us[~]Office32WW[~]AccessMUISet.en-us[~]DCFMUI.en-us[~]OSMMUI.en-us[~]Office32MUI.en-us[~]ExcelMUI.en-us[~]GrooveMUI.en-us[~]InfoPathMUI.en-us[~]ProPlusWW[~]LyncMUI.en-us[~]OSMUXMUI.en-us[~]OutlookMUI.en-us[~]PowerPointMUI.en-us[~]PublisherMUI.en-us[~]WordMUI.en-us[~]" REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Users\Username\AppData\Local\Temp\Setup00000f1c\" ARPSYSTEMCOMPONENT=1 TRANSFORMS="C:\MSOCache\All Users\{90160000-0115-0409-1000-0000000FF1CE}-C\ShellUI.MST" ALLUSERS="1"
    2018/05/09 11:02:51:996::[6396] PERF: TickCount=6603750 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{90160000-0011-0000-1000-0000000FF1CE}-C\ProPlusWW.msi"
    2018/05/09 11:05:06:677::[6396] WER element [P4] is set to value [1603]
    2018/05/09 11:05:06:677::[6396] WER element [P7] is set to value [1603]
    2018/05/09 11:05:06:679::[6396] WER element [P6] is set to value [%s %s]
    2018/05/09 11:05:06:679::[6396]  WER element [P6] is converted to [FC73469E]
    2018/05/09 11:05:06:679::[6396] Error: Failed to install product:  C:\MSOCache\All Users\{90160000-0011-0000-1000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643). 
    2018/05/09 11:05:06:679::[6396] Log level changed from: Standard to: Verbose
    2018/05/09 11:05:06:679::[6396] Rolling back chain
    2018/05/09 11:05:06:679::[6396] Error attaching to OSE, error 0x00000000
    2018/05/09 11:05:06:679::[6396] Stopping running ose


    The error code is 1603, but sadly nothing I have searched on the internet has worked so far.

    Please help.
    Last edited by lolcocks; 09 May 2018 at 01:19. Reason: Added error code in title.
      My Computer


  2. Posts : 3
    Windows 10
       #2

    I've been having the same issue on my end with any machine running 1803 regardless of clean or dirty install. If it's running 1803 and you try install ANY version of Office it fails with the same error. Here is my thread if you want to see some of the possible solutions they offered, I haven't had a chance to try the two last ones in the thread yet so maybe you'll have some luck.

    Sign in - Microsoft Community
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  3. lolcocks's Avatar
    Posts : 284
    Ten
    Thread Starter
       #3

    MichaelMarsden said:
    I've been having the same issue on my end with any machine running 1803 regardless of clean or dirty install. If it's running 1803 and you try install ANY version of Office it fails with the same error. Here is my thread if you want to see some of the possible solutions they offered, I haven't had a chance to try the two last ones in the thread yet so maybe you'll have some luck.

    Sign in - Microsoft Community

    I spent about 12 hours yesterday troubleshooting this error.
    Heck, I even found out which file were causing the error (branding.xml) but I still wasn't able to solve the issue.

    Eventually, before going to sleep I clean installed Windows, installed graphic card drivers and before anything else I installed Microsoft Office 2016 and it worked.

    On the previous install I installed Microsoft Office last, after I had installed all my other tons of applications. Maybe one of those installs caused an issue.
      My Computer


  4. Posts : 3
    Windows 10
       #4

    Ah I see. Yes I got around it by clean installing 1709 and installing Office before allowing updates to carry it up to 1803, but stupidly formatted my USB installer and now I'm stuck with the 1803 installation USB. So when you clean installed you did it with a 1803 USB installation? And then just kept it offline, installed office, then updated? If that's the case I'll give that a go then.
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  5. lolcocks's Avatar
    Posts : 284
    Ten
    Thread Starter
       #5

    MichaelMarsden said:
    Ah I see. Yes I got around it by clean installing 1709 and installing Office before allowing updates to carry it up to 1803, but stupidly formatted my USB installer and now I'm stuck with the 1803 installation USB. So when you clean installed you did it with a 1803 USB installation? And then just kept it offline, installed office, then updated? If that's the case I'll give that a go then.
    That is correct.
    Here's what I did.

    1. Clean installed 1803.
    2. Got all the Windows updates.
    3. Installed Graphic card drivers.
    4. Installed Microsoft Office 2016.
    5. Restarted PC after Office install (just to be on the safer side)
    6. Ran Word, worked fine.
    7. Installed all my softwares.
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  6. Posts : 3
    Windows 10
       #6

    Okay great, I got it figured out for me as well, tested it on three of the systems it was failing on before and it's working for all. I have to do it exactly like this or it doesn't work, which oddly is actually slightly different from how you got it -

    1) Clean install using 1803 USB installer
    2) Don't connect WiFi during or after installation/initial setup
    3) Copy Office installer to the system and run installation
    4) Install drivers and allow Windows to update from there

    If I allow Windows to update at all before running the installer it fails, so it may be that cumulative update they released a couple of days ago for 1803 that's screwing it up, not sure.
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  7. lolcocks's Avatar
    Posts : 284
    Ten
    Thread Starter
       #7

    MichaelMarsden said:
    Okay great, I got it figured out for me as well, tested it on three of the systems it was failing on before and it's working for all. I have to do it exactly like this or it doesn't work, which oddly is actually slightly different from how you got it -

    1) Clean install using 1803 USB installer
    2) Don't connect WiFi during or after installation/initial setup
    3) Copy Office installer to the system and run installation
    4) Install drivers and allow Windows to update from there

    If I allow Windows to update at all before running the installer it fails, so it may be that cumulative update they released a couple of days ago for 1803 that's screwing it up, not sure.

    Sometimes, the way Windows works really surprises me.

    Anyway, good to know it's all working out for you now.
      My Computer


 

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