Windows 10: Office Lens will not install


  1. Posts : 264
    Windows 10 Home 64-bit and ANDROID Lollipop
       31 Mar 2018 #1

    Office Lens will not install


    The installation of Office Lens is stuck every time at 20.60 KB. I am trying to re-install it because it won't launch ---- right at the start it reported 'something is wrong' and falsely claimed the camera was in use by another app. I tried with both cameras & I have restarted the PC several times.
      My ComputerSystem Spec


  2. Posts : 8,133
    Windows 10 Pro x64 Build 1803
       01 Apr 2018 #2

    Have you tried installing after doing a clean boot?

    Really doesn't seem to be any support for this product online. Found an email address.

    http://olenssup@microsoft.com

    Was listed in Store, I did not test.
      My ComputerSystem Spec


  3. Posts : 264
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       03 Apr 2018 #3

    Office Lens


    Thanks for reply. However, the app unexpectedly started installing itself while I was doing something else, so I guess it was in some sort of pending state. It is OK now.
      My ComputerSystem Spec


  4. Posts : 8,133
    Windows 10 Pro x64 Build 1803
       03 Apr 2018 #4

    Great.
      My ComputerSystem Spec


 

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