Office 2016 64-bit - Outlook Folder Pane Display Corruption & Hanging


  1. The Doctor
    Posts : 42
    Windows 10 x64
       New #1

    Office 2016 64-bit - Outlook Folder Pane Display Corruption & Hanging


    I have recently started getting display corruption in Office 2016 64-bit. Version 1801 Build 9001.2138
    See the image below. The Sent Items and the top level folder containing all my named folders are on top of each other.
    In addition, the mailbox is unresponsive.

    If I shut down Outlook and re-open it, it works for a while but the problem soon re-appears.
    This has been happening in Version 1801 Build 9001.2138 and the previous build.

    Any tips on troubleshooting this would be appreciated.

    Office 2016 64-bit - Outlook Folder Pane Display Corruption & Hanging-capture20180212134201296.png
      My Computers
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  3. Hearsepilot
    Posts : 764
    Windows 10 Pro
       New #2

    Try a sfc /snannow
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  4. The Doctor
    Posts : 42
    Windows 10 x64
    Thread Starter
       New #3

    I have tried sfc /scannow and it found no errors.

    Running "outlook.exe /resetnavpane" also made no difference.
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  6. alphanumeric
    Posts : 15,037
    Windows 10 IoT
       New #4

    I had an issue with Outlook, Office 2016 x64, links in e-mails took forever to open / launch. Not your issue I know, but just FYI, switching to a 32 bit Office install fixed it. Happened after upgrading Windows to new build, Sept update. Only happened on that one PC though, which was weird? Clean install or Windows and Office x64 and same issue. Switched to 32 bit office, no issues.
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  7. Plankton
    Posts : 2,075
    Windows 10 Pro
       New #5

    Have you tried and inplace repair of Office?
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