Windows 10: MS Office 2013 update... Solved

  1.    08 Feb 2018 #1

    MS Office 2013 update...


    Moderator(s), please move this topic to the correct forum, thanks...

    I have two Windows 10 Professional, 64-bits (1709) with the latest updates, both systems have MS Office 2013 Professional. On one of the systems, MS Office does not update, while the other does. After researching the issue, couple of things that I've learned.

    Depending on the type of installation of the Office, there are different ways the updates managed. One type of installation is via the .msi file. In this case, the click-to-run update option is not available in "File\Office Account" in any applications, only the "About Outlook" icon active:

    Click image for larger version. 

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    Click on the "About" icon, displays the current version of Office:

    Click image for larger version. 

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    The version number is in the first line in the image and yes, this installation has the latest version of Office 2013.

    The other option for installing Office 2013 via the .exe file, that evidently has taken place on the other PC. Clicking on "About Outlook" icon shows this:

    Click image for larger version. 

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    The current version information is displayed next to the update option icon and verified via clicking on the "About" icon:

    Click image for larger version. 

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    The "Update Options" drop down menu does not have the "Update Now" option and it does not update automatically. Yes, Windows Update is set for updating other Microsoft products.

    The Office version of 15.0.4433.1508 is pre-SP1 for Office. After downloading Office 2013 SP1 and run it as admin, it gives me an error about "This update is not applicable to your version...", or something similar. While I know that MS Office 2013 is 64-bits, I tried the 32-bit SP1, but resulted in the same error message.

    The two systems with Office 2013 have different license keys for MS Office 2013.

    Is there a way to repair Office 2013 updates without reinstalling it? Would getting a new licenses key alleviate the update issues?

    TIA...
      My ComputerSystem Spec

  2.    09 Feb 2018 #2

    Is this thing on in non-updating computer:

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      My ComputersSystem Spec

  3.    09 Feb 2018 #3

    CountMike said: View Post
    Is this thing on in non-updating computer:

    Click image for larger version. 

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    Yes, it is...
      My ComputerSystem Spec

  4.    09 Feb 2018 #4

    Just this Tuesday I got a bunch of updates for some parts of Office 2013.
      My ComputersSystem Spec

  5.    11 Feb 2018 #5

    The Office 2013 Professional, 64-bit, click-to-run installation update is tricky in a sense. While it does not happen for everyone, at times the click-to-run update portion of the Office does not install correctly. In which case, like mine, the update won't work, regardless what the update settings are in Office and Windows.

    Neither off or online repair, accessible via "Control Panel\Uninstall a program select MS Office and click on "Change", fixed the update issue. Command line is the best option to force the update, in my case for the x64-installation, this command updated the click-to-run Office 2013 Professional 64-bit:

    Code:
    %Program Files%\Microsoft Office 15\ClientX64>OfficeC2RClient.exe /update user displaylevel=true

    Forcing the update in the click-to-run Office 2013 Professional 32-bit installation:

    Code:
    %Program Files%\Microsoft Office 15\ClientX86>OfficeC2RClient.exe /update user displaylevel=true

    In my case, the command updated to the latest version (15.0.4997.1000) and restored the "Update Now" option in the "Product Information" window:


    Click image for larger version. 

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      My ComputerSystem Spec


 

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