Windows 10: Common Faults / Fixes List

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  1.    30 Jul 2015 #1

    Common Faults / Fixes List


    Hey Guys,

    There are a lot of commonly occurring issues appearing in the Installation sub-forum, so please take a look through the list here and see if these can solve your problem before creating a new one!

    Relevant Tutorials
    For a Upgrade installation guide > Windows 10 - Upgrade Installation - Windows 10 Forums
    For a clean installation guide > Windows 10 - Clean Install - Windows 10 Forums
    For Activating Windows 10 > Activate Windows 10 - Windows 10 Forums

    Multiple Installation failures / Error 0x80240020 - This appears to be caused by corrupted / missing files in the pre-download for Windows 10. Following these steps will clear that cache, then re-download the files.

    1) Access this file location C:\Windows\SoftwareDistribution\Download and delete everything there. (Note delete only content found there and not the Download folder itself)

    2) Open CMD (command prompt) with run as administrator (admin privileges) and run this command: wuauclt.exe /updatenow
    If repairing the files do not work, please try following the media creation guide on Windows 10 - Upgrade Installation - Windows 10 Forums to upgrade from an ISO / USB.

    Taken from > upgrade to windows 10 pro failed - Windows 10 Forums


    Error 0x80070070 - This is a general out of space error, meaning you do not have enough space on your C:\ to install the upgrade.

    Uninstalling / removing applications or files and allowing at least 30Gb of space should remove this error.

    Taken from > We Couldn't install windows 10 0x80070070 - 0x2000C - Windows 10 Forums


    Error 0x8007002C-4000D - This appears to be an issue with upgrading a system which has Symbolic links that do not resolve correctly, or applications which have redundant links.

    These can be found by navigating to - "%WINDIR%\WindowsUpdate.log" and reviewing the logged information that contains the file that causes the error and removing it.

    This was also an issue from the installation of Windows 8 via Upgrading.


    Activation issues with Clean Installation of Windows 10 - The short answer is that you need to activate Windows 10, through the upgrade process first, before you perform a clean install.

    Please see @Brinks post for the information regarding this > Clean Install after upgrade from 7 don't work !! Can't activate the OS - Windows 10 Forums



    Blank Black Screen After Installation - This appears to be caused by default video settings within windows when the installation completes and It appears to be occurring within Laptops primarily.

    The fix, is to use the Windows + P buttons to navigate through the Display selection windows and selecting the correct display adaptor. (Trial and error if you cannot see which selection it is.)

    Click image for larger version. 

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    Thanks to @klemenhe for pointing this out > Windows 10 install stuck at black screen without cursor or anything - Page 3 - Windows 10 Forums



    Recovery Boot
    If you encounter errors whilst running Windows 10, you can access the recovery menu by following these steps.
    1) Press Start and bring up the power options.
    2) Hold SHIFT whilst pressing Restart.

    The computer will restart and show the blue recovery menu(The same as Windows 8)3) When the machine reboots, click Troubleshooting



    Lose of Rights / Admin access required for certain files / folders.
    During the upgrade / installation, your user account is changed and may lose access to files stored on separate drives or areas.

    To remedy this, you will need to 'Reset' the ownership of those files, which can be done by following this guide > Take Ownership - Add to Context Menu in Windows 10 - Windows 10 Forums



    Change User Profile Name
    For some reason, during a clean installation, your user profile will use a generated ID, rather than that specified. This can be seen here > Solved User Profile Name Change - Windows 10 Forums

    The fix for this is the same as with previous versions, by using this guide on SevenForums > User Profile Folder - Change User Account Folder Name - Windows 7 Help Forums


    I feel that more will be added as we go through this, so please bear with us!
    If it is not in the list, or you still have problems with a previously mentioned item, please create a new thread and highlight what steps you have already followed, and the outcome!
    Last edited by Windows Sniper; 30 Jul 2015 at 09:33.
      My System SpecsSystem Spec

  2. Fafhrd's Avatar
    Posts : 1,402
    Windows 10 x86 14383 Insider Pro and Core 10240
       30 Jul 2015 #2

    Insider Builds Broken - Insider settings need attention
    Losing the Insider Builds feature sometimes happens, and there may be no easy fix. One reason this happens is that your computer name changes, then is therefore different from the computer installation of Windows 10 in your Microsoft Account device details https://account.microsoft.com/devices , another is an updates problem. The fix it button does not work, and stopping being an insider can lock you out altogether. Installing Preview builds after that fail activation due to the current state of the activation servers.
    Insider Settings Need Attention Error 0x80310052 - Microsoft Community
      My System SpecsSystem Spec


  3. Posts : 48
    Windows of various sorts
       30 Jul 2015 #3

    For anyone upgrading from Windows 8.1, if you have Aero Glass (glass8.eu), StartIsBack, OldNewExplorer, or Classic Shell installed, I would advise uninstalling them before upgrading. I didn't and ended up with a black screen (with mouse cursor, so not a display issue). After reverting to W8.1 and uninstalling these, the upgrade went through properly. I don't know which of these are causing the issue but I uninstalled them all and now it works.
      My System SpecsSystem Spec

  4.    30 Jul 2015 #4

    yogalD said: View Post
    For anyone upgrading from Windows 8.1, if you have Aero Glass (glass8.eu), StartIsBack, OldNewExplorer, or Classic Shell installed, I would advise uninstalling them before upgrading. I didn't and ended up with a black screen (with mouse cursor, so not a display issue). After reverting to W8.1 and uninstalling these, the upgrade went through properly. I don't know which of these are causing the issue but I uninstalled them all and now it works.
    I can tell that I had Classic Start Menu (part of CS) installed and that one didn't prevent install. FYI
      My System SpecsSystem Spec


  5. Posts : 12
    Windows 8.1 and 10.
       31 Jul 2015 #5

    Install "fails" at black screen with white cursor


    THIS PROBLEM APPEARS TO BE A COMMON ISSUE DURING INSTALL. IT HAS BEEN AN ONGOING ISSUE WITH WINDOWS 10 DURING DEVELOPMENT.

    Below is a Microsoft Knoledge Base entry from April of this year.

    httpw://support.microsoft.com/en-us/kb/3055414

    "The lock screen in Windows 10 Technical Preview Build 10061 might appear as a black screen with a mouse cursor
    Symptoms

    When you sign out of Windows 10 Technical Preview Build 10061 and return to the lock screen, you might see only a black screen with a responsive mouse cursor. Pressing the Alt+Tab keys or the Ctrl+Alt+Del keys has no visible effect.
    Workaround

    If you are experiencing this issue, follow these steps to sign into Windows:

    At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)

    Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.

    If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...

    PLEASE NOTE: IF YOU ARE INSTALLING WINDOWS 10. AFTER ENTERING YOUR PASSWORD, THE CURSOR SHOULD VANISH FOR SEVERAL MINUTES WHILE WINDOWS COMPLETES THE INSTALL SETUP. MY COMPUTER, A FAST ALIENWARE, TOOK ABOUT FIVE MINUTES TO COMPLETE THE SETUP AND THEN THE WINDOWS 10 DESKTOP APPEARED.
      My System SpecsSystem Spec

  6. Ztruker's Avatar
    Posts : 4,715
    Windows 10 Pro X64 14393.969
       31 Jul 2015 #6

    Windows Sniper, thank you for putting this together. I thought about doing it but was too lazy
      My System SpecsSystem Spec

  7.    31 Jul 2015 #7

    I'm trying to Dual Boot Win10 with my existing Win7. My 'setup' is "fragile and huge", as in, I cannot afford to have anything modified/disabled/broken/corrupted/deleted/etc... Rather, I cannot afford ($$$) to but more 2TB+ HDD's to make a backup of my current OS HDD's. Would need 8TB (Yes, Terrabyte) HDD or RAID to do the image alone. (<<<That<<<Just the OS, my Data Partition/Drive D:\ is a 6x2TBHDD RAID...Games, Pics, HD Movies...)

    I made a Bootable USB with the tool to make a Win10 Bootable USB media and used the drop-downs to make it a Win10 Pro 32+64 (Would need a DVD+R DL (8.xGB) for that Bootable DVD, too big for normal 4.xGB DVD). Using that ends at the Activation/Product Key screen and fails on Skip (~No License Agreement Found~) and when I use my Win7 Key it fails (~Unable to Activate~ (Assuming due to no network/drivers installed at that point)).

    Is the only way to avail myself of the Win10 Upgrade offer Clean Install/Dual-Boot to:
    1. Upgrade existing Win7 to Win10
    2. Activate(?) 10
    3. Revert to 7
    4. DVD/USB Install to second partition
    5. PROFIT! 'Win7 or Win 10 Boot Screen'?
      My System SpecsSystem Spec

  8. Ztruker's Avatar
    Posts : 4,715
    Windows 10 Pro X64 14393.969
       31 Jul 2015 #8

    1. Upgrade existing Win7 to Win10
    2. Activate(?) 10
    3. Revert to 7
    4. DVD/USB Install to second partition
    5. PROFIT! 'Win7 or Win 10 Boot Screen'?
    Almost:

    1. Upgrade existing Win7 to Win10
    2. Activate(?) 10
    3. Clean Install Win 10.
      My System SpecsSystem Spec

  9.    31 Jul 2015 #9

    Ztruker said: View Post
    Almost:

    1. Upgrade existing Win7 to Win10
    2. Activate(?) 10
    3. Clean Install Win 10.
    without the revert to Win7, then I would have 2 installs of 10, no?

    cheers for the fast reply, ty
      My System SpecsSystem Spec

  10. Ztruker's Avatar
    Posts : 4,715
    Windows 10 Pro X64 14393.969
       31 Jul 2015 #10

    No. You update Win 7 to 10 so now you have only Win 10.
    You clean install Win 10 replacing the Win 10 already there so you still have only one Win 10.
      My System SpecsSystem Spec


 
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