Windows 10: windows setup could not configure windows to run on this computers

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  1.    18 Nov 2017 #1

    windows setup could not configure windows to run on this computers


    I'm running windows 10 fine under version 1703, build 15063.726, recently an update queued and I chose install and shutdown late in the evening. Next day on boot it was configuring the update, as this was taking some time I figured this was Microsoft Fall Creators Update, although I'm not sure of this. At 42% completion a separate popup window provided the following error and installation did not continue. Clicking okay reset the system and successfully restored my previous version (thankfully not asking me to update again immedietly).

    error:

    windows setup could not configure windows to run on this computers hardware

    My hardware is relatively new, so the error is surprising, I have a 4810MQ Intel cpu, 16GB ram, an Nvidia 870. I did have a usb sculpt keyboard, usb corsair mouse, and analog headset plugged in, but I doubt those were the problem. Any suggestions on how to troubleshoot this. I'm not in a rush to get the update but I would like to eventually be on the latest version and not run into errors if it prompts me to update again.

    Thank you in advance for any tips.:)
      My ComputerSystem Spec

  2.    18 Nov 2017 #2

    Do you have any sort of unusual disk configuration e.g. RAID? (Ok, it's a laptop, but I've not checked its specs!)
    Dual or triple boot?

    Research suggests:
    - the hard disk being a 4K sector size and not a 512 byte sector size.
    -
    error during Windows 7 or Windows 10 installation | Dell UK


    Older sources (pre Win 10):

    • In Notepad, click Open on the File menu, and then browse to %systemroot%\Panther.

      Note On a standard installation to drive C, the path is C:\Windows\Panther. (On most PCs this will be the C:\Panther folder)
    • Open the file setuperr.log, and look for lines that resemble these:

      2010-09-23 17:34:58, Error [0x0f0082] SYSPRP LaunchDll:Failure occurred while executing 'C:\Windows\System32\scecli.dll,SceSysPrep', returned error code 1208[gle=0x000003e5]
      2010-09-23 17:34:59, Error [0x060435] IBS Callback_Specialize: An error occurred while either deciding if we need to specialize or while specializing; dwRet = 0x4b8

      Note If these lines and errors exist, note the errors.
    • Open the setupact.log file that is located in the same directory, and then look for the line that resembles the following line:

      2010-09-23 17:31:26, Info SYSPRP SPPNP: iaStorV is the function driver for device PCI\VEN_8086&DEV_2822&SUBSYS_2819103C&REV_02\3&33FD14CA&0&FA

      Note If this line exists, it indicates that the drive on which you are trying to install Windows 7 or Windows Server 2008 R2 is configured in a RAID configuration.
      My ComputerSystem Spec

  3.    18 Nov 2017 #3

    Helpful and interesting but I'm not sure if it pinpoints the problem, using notepad+ as sysadmin I opened C:\Windows\Panther, this folder was empty but in a UnattendGC folder I found both the referenced files, setuperr.log is empty, setupact.log has many entries, though it looks like no errors and nothing referencing "driver". In fact every entry is basically [svchost.exe] Enter WinReIsWimBootEnabled [svchost.exe] Parameters: pszWinDir: NULL Exit WinReIsWimBootEnabled returns 0 with last error: 0x0. I have swapped my data drive from time to time for a bios level dual boot with Linux, but at the moment it is the original data only drive on D, with my os drive on C, and a pretty standard windows setup/configuration. Any further troubleshooting ideas? Any other log locations I could check for more details on what error occured?
      My ComputerSystem Spec

  4.    18 Nov 2017 #4

    Hi, you've looked at the normal ones..

    Here are some further notes on log files:
    Resolve Windows 10 upgrade errors - Windows IT Pro | Microsoft Docs

    A list of some log files:
    C:\$Windows.~BT\Sources\Panther
    The panther logs are often hidden. Configure file explorer so that you can find the hidden files.
    Locate these logs and post share links in the forum:
    setuperr.log
    setupact.log
    Setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback*.evtx
    setupapi.dev.log
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    BlueBox.log

    Trying to find out why it failed from the Windows update logs is not straightforward. Here are some guides.
    Generating the Log Files for Troubleshooting Windows Updates for Windows 10 | Windows 10 content from Windows IT Pro
    Windows 10, WindowsUpdate.log and how to view it with PowerShell or Tracefmt.exe Charles Allen’s Blog
    http://www.thewindowsclub.com/read-w...-in-windows-10

    https://support.microsoft.com/en-us/...pdate-log-file
      My ComputerSystem Spec

  5.    18 Nov 2017 #5

    Possibly more here- see yellow section:
    Upgrade to Windows 10 Installation Upgrade Tutorials
    and 'Here's how'


    There are of course the usual things to do:
    chkdsk C: /F
    sfc /scannow
    check partitions and free space
    disable AV, clean boot
    disconnect extraneous peripherals esp. wireless (noting your comments)

    All of that is definitely worth doing.

    However I have a feeling it may be something specific in your case..
      My ComputerSystem Spec

  6.    19 Dec 2017 #6

    It tried to install again yesterday and had the same error. Not sure how I can continue to troubleshoot this issue.
      My ComputerSystem Spec

  7.    19 Dec 2017 #7

    Assuming you've looked at the logs above, disconnected peripherals, disabled any AV, please post a screenshot of your partitions using Miintool Partition Wizard, expanding columns as necessary to show all text.

    There's nothing you've said that is diagnostic, so I wonder if you've been able to find any logs.
    Have you run SFC /SCANNOW- did it pass?

    You may prefer to download the iso so you only have to download it once. Creating a bootable disk from it also then gives you a potential repair tool.

    You can also try doing a clean boot before upgrading.

    You will need to allow, say, 20Gb spare disk space on C: + say 8Gb ideally; make sure you have at least 1.5Gb of unallocated disk space on your system disk.
      My ComputerSystem Spec

  8.    14 Jan 2018 #8

    dalchina said: View Post
    Assuming you've looked at the logs above, disconnected peripherals, disabled any AV, please post a screenshot of your partitions using Miintool Partition Wizard, expanding columns as necessary to show all text.

    There's nothing you've said that is diagnostic, so I wonder if you've been able to find any logs.
    Have you run SFC /SCANNOW- did it pass?

    You may prefer to download the iso so you only have to download it once. Creating a bootable disk from it also then gives you a potential repair tool.

    You can also try doing a clean boot before upgrading.

    You will need to allow, say, 20Gb spare disk space on C: + say 8Gb ideally; make sure you have at least 1.5Gb of unallocated disk space on your system disk.
    Here is an image of my drives (below), I probably had 45GB available when I last tried to do the update, and can free that up again. It's interesting that D is listed as Primary, this is a data drive (Windows will run fine with it removed). Would removing this data drive during installation, possibly help? At this point I really do want the update, I had to turn off automatic updates, as it was starting to ask me multiple times a day. I will find the requested logs, review and upload later today.

    Click image for larger version. 

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      My ComputerSystem Spec

  9.    14 Jan 2018 #9

    Hi, I doubt it's disk or partition related (see below). Anyway, please use Minitool Partition Wizard - it shows more detail and a partition Disk Management will not show:
    Best Free Partition Manager for Windows | MiniTool Partition Free

    Click image for larger version. 

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    That's an extract from mine.

    It's possible you're a bit short of space on C: - 27Gb may be just enough - how big is your Windows folder?
    However I note your comment
    I probably had 45GB available when I last tried to do the update
    so can discount that as a reason.

    The error could be related to a driver e.g. related to your disks, a mismatch between your hardware and Win 10's requirement, the need for a BIOS update..... essentially some incompatibility which will hopefully be indicated in one of the log files.

    One incompatibility identified here:
    1703 - 1709 update fails, Solved - Page 3 - Windows 10 Forums

    You could try this: (ignore the DELL ref)
    "Windows setup could not configure to run on this computer's hardware" error during Windows 7 or Windows 10 installation | Dell UK
      My ComputerSystem Spec

  10.    14 Jan 2018 #10

    I could not find the $Windows.~bt\ folder, I believe I did a clean files from system properties that deleted it. However, I did notice that I DO have IIS enabled (for .net development), which is the incompatibility link you posted. Here is an image from minitool, followed by the IIS programs I have enabled. I'm thinking I should try disabling those, and if I still get the error the dell instructions, and if that doesn't work, check my logs?
    Click image for larger version. 

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ID:	172555Click image for larger version. 

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    Can I just disable the service (IIS Admin Service?), or do I need to remove these as recommended from add/remove windows feature area, then add them back?

    Thank again for the help, hope to figure this one out.

      My ComputerSystem Spec


 
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