Windows 10: Creator update failing

  1.    11 Nov 2017 #1

    Creator update failing

    My creator's update is failing with the following error:-
    0x800700A1 - 0x20007
    The installation failed in the SAFE_OS phase with an error during INSTALL_DRIVERS operation.
    What should i do?

    I have a lenovo yoga book and i am installing the update via a USB drive.
      My ComputerSystem Spec

  2.    11 Nov 2017 #2

    Hi, you might try looking at this:
    Anniversary Update Restoring back to Last version. - Page 2 - Windows 10 Forums

    I would advise you to create a disk image of your current build before upgrading or trying to fix things.
    We continually urge people to use disk imaging routinely- so many advantages. E.g. Macrium Reflect (free) _ external storage for image sets.
    That way you have a second chance - quickly and without technical help- if something goes badly wrong from a failed disk to an unbootable PC to ransomware.

    Also make sure you have at least 500Mb of unallocated space on your system disk- probably more like 1.2Gb now- in case a new Recovery partition is created, and at least as much space free on C: as your existing Windows folder +, say, 8Gb.

    Disconnect any unnecessary peripherals, and disable any 3rd party AV.
      My ComputerSystem Spec

  3.    12 Nov 2017 #3

    No i do not want to restore to previous version. I want to upgrade to version 1709 but the upgrade always fails.
      My ComputerSystem Spec

  4.    12 Nov 2017 #4

    Hi, that's not what I was saying. Please read that page, note the fix related to the error message you are experiencing.

    Specifically #13

    Please read through that page and posted URLs to check you are happy with that.

    And as I said, before fixing things, make sure you have a disk image in case things go wrong.
      My ComputerSystem Spec

  5. Posts : 20,958
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Nov 2017 #5

    Please update the computer specs in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    Include PSU, cooler, case, peripherals and anything attched by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    Please post an image into the thread of Disk Management.
    Make sure that each column (volume, status, etc.) is widened so that the text in each row is in full view.
      My ComputerSystem Spec


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