Can't install from USB drive

tiagocnp5 · 07 Nov 2017

Hello guys,
So I've come up with this issue that I hope you can help me with.
I have installed Windows 10 from a USB drive in many computers and never had any problems..
The PC in question has originally Windows 7 and then upgraded to Windows 10 via that free update.
But now I want to completely format the disk and install a new version of Windows 10.
So I put the iso (one that I have used in many other computers) in the USB drive using Rufus (settings as MBR partition for bios and UEFI/formated as NTFS) and set bios to boot via usb.
The computer boots and then a screen appears saying "press any key to boot from USB". After I press, a screen appears with the windows logo and the rolling dots moving. Then this disappears to a black screen and nothing else happens.

Things that I have done so far and didn't work:
-Rufus settings gpt partition for UEFI/fat32
-use Microsoft media creation tool
-use windows 7 usb/dvd download tool
- using an only 32bits iso
- different USB drives

I also tried a different approach, going to the troublehost menu and try to "reset this pc". What happens is exactly the same, after reboot goes to Windows logo and then back screen and nothing happens! This happens when I click almost every option in the troublehost menu...

I'm really struggling with this, appreciate any help

thanks

Caledon Ken · 07 Nov 2017

Hi tiagocnp5. Welcome to the TenForums @tiagocnp5

Please follow this tutorial for a clean install. Let the Media Creation tool create the USB key. Note BIOS settings mentioned in tutorial.

Clean Install Windows 10

Is your BIOS set to boot UEFI? If so your OS disk (HDD or SSD) must be GPT.

On the first screen of install, Shift + F10 then enter the following. This assumes there is no required data on disk and you have the right drive.

diskpart
List disk
select disk 0 (ensure zero is where you want to install)
clean
Convert gpt (if required for UEFI)
exit
exit

If machine had 10 on it already when asked for key click I don't have product key. Windows will activate on its own assuming no major changes.

tiagocnp5 · 08 Nov 2017

Thanks for your inputs,
So I've created the USB drive using the Media Creation Tool.
On the target PC I disable Fast Boot but there is no Secure Boot option, and I set the boot priority to boot from usb.
I follow the tutorial but I can't never get past Step 3, after usb boot, I only get the windows logo and then a black screen.

"Is your BIOS set to boot UEFI? If so your OS disk (HDD or SSD) must be GPT."
I don't really know how to answer this, but i can't write those commands as i never get to the first screen of install, as I said before all I get is a black screen.

Caledon Ken · 08 Nov 2017

What kind of machine is this, what is motherboard and what CPU is present. Was you old system 32 bits and did you download 32 bit version. Media creator will download by defualt what ever the host machine is.

Please disconnect all USB devices not needed for boot and disconnect all drives not required to install OS.

Does this machine have integrated graphics and a video card? Enable integrated and remove video card for now.

Might even be an idea to restore defaults BIOS settings and disable overclock (some boards are set to auto overclock.)

Ken

tiagocnp5 · 08 Nov 2017

The windows version running now is 64 bits. The machine from witch I hosted media creation toll is also 64 bits. With Rufus I tried installing a only 32 bits version but also didn't work with the same problem.

CPU: Intel Core 2 Duo E6400
Motherboard: MSI Ms-7236
BIOS: American Megatrends Inc. V5.00

I've tried to reset to default bios setting already and there is no overclock option. About the graphics card i really don't know that.

Caledon Ken · 09 Nov 2017

When I search that board it takes me to 945PL Neo3, Strike a bell?

Ken

tiagocnp5 · 09 Nov 2017

No, the information only says MSI Ms-7236

tiagocnp5 · 09 Nov 2017

Ok, so following a suggestion I wiped the disk clean using dban and tryed again, now with the disk without anything installed.
Now I boot from usb and the windows logo appears and gets stuck there. I left it alone for a few hours and then the screen was all black.

Caledon Ken · 09 Nov 2017

Thanks. when i search that number MSI Ms-7236 it takes me to the 945 Neo5. Without some confirmation using this BIOS is not recommended.

So if you could go back into your BIOS and perform a reset or what some call load defaults.

Lets try booting from a CD. Can you create this cd/dvd and boot from it?

Windows 10 Recovery Tools - Bootable Rescue Disk

Steve C · 10 Nov 2017

Try booting from different media which gives you the option of a command prompt. I've had similar problems and booted from a Windows 8 retail install disk then selected Repair Your Computer and navigated to the Command Prompt. From there I inserted the Windows 10 FCU USB install disk and ran setup.exe in the /sources folder which gives you more options than the top level setup.exe.