VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

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  1. perdrix
    Posts : 261
    Windows 10 Pro x64 Version 1903
    Thread Starter
       New #11

    Here's the summary of machine specification:

    Summary
    Operating System
    Windows 10 Pro 64-bit
    CPU
    Intel Xeon E5345 @ 2.33GHz 33 °C
    Clovertown 65nm Technology
    Intel Xeon E5345 @ 2.33GHz 37 °C
    Clovertown 65nm Technology
    RAM
    20.0GB FB-DDR2 @ 332MHz (5-5-5-15)
    Motherboard
    Dell Inc. 0MY171 (Microprocessor)
    Graphics
    DELL2407WFPHC (1920x1200@59Hz)
    512MB ATI FireGL V7600 (ATI) 54 °C
    Storage
    558GB HITACHI HUS1560SCSUN600G SCSI Disk Device (SAS(Serial Attached SCSI))
    279GB SEAGATE ST3300655SS SCSI Disk Device (SAS(Serial Attached SCSI))
    558GB HITACHI HUS1560SCSUN600G SCSI Disk Device (SAS(Serial Attached SCSI))
    419GB HITACHI HUS156045VLS600 SCSI Disk Device (SAS(Serial Attached SCSI))
    Optical Drives
    PIONEER BD-RW BDR-209D
    Audio
    High Definition Audio Device

    Dave
      My Computer
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  3. zbook
    Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       New #12

    Please place the computer specifications into the "My Computer" section so that the information is available anytime someone views any section of the thread.

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
      My Computer
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  4. perdrix
    Posts : 261
    Windows 10 Pro x64 Version 1903
    Thread Starter
       New #13

    So I saved the partition with all the upgrade logs and presumably the crash dump file. What can I extract from it to help to resolve this issue and to where should I upload it

    Dave
      My Computer
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  6. zbook
    Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       New #14

    To find the cause of BSOD:

    memory dump file:
    %SystemRoot%\MEMORY.DMP or
    C:\Windows\MEMORY.DMP

    mini dump files:
    %SystemRoot%\Minidump or
    c:\windows\minidump


    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post into the thread using one drive or drop box share links.


    If there is an active operating system with windows error reporting then run the DM log collector to collect other important files:
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer
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  7. perdrix
    Posts : 261
    Windows 10 Pro x64 Version 1903
    Thread Starter
       New #15

    I've put the dump file on my web server.

    www.perdrix.co.uk/video-dxgkrnl-fatal-error.zip

    Cheers
    Dave
      My Computer
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  8. zbook
    Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       New #16

    The BSOD debugging did not display any non-Microsoft misbehaving drivers.

    To evaluate the computer instability these are options at this time:
    1) use windows driver verifier to see if drivers are stable or unstable and replace any unstable or misbehaving drivers
    2) observe the computer over time and wait for the next bsod
    3) attempt another upgrade and save any dumps for analysis
    4) troubleshoot the Panther logs
    5) this links are for reading at this time:


    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials


    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    Open the Dell website > enter the computer's serial or product number > post a URL into the thread

    Also Dell has online diagnostics. Run the diagnostics and post images of the results into the thread.
    Last edited by zbook; 08 Nov 2017 at 12:14.
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  9. perdrix
    Posts : 261
    Windows 10 Pro x64 Version 1903
    Thread Starter
       New #17

    System has been as stable as as a rock on Creator Edition, so really don't think its a hardware issue. Not had a BSOD since I replaced the nVidia card with an ATI one (bad set of nVidia drivers a long while ago). I can upload the Panther logs, just tell me the files you want.

    I can almost g'tee that doing the updgrade again will fail identically - two attempts at the upgrade failing identically seems pretty poor chance of success on retry.

    No misbehaving non-MS drivers: - I note you said nothing about misbehaving MS drivers.

    I'd like to help on this, but it takes a whole day to attempt the upgrade and restore the backup when it fails.

    How to get MS to pay attention?

    Dave
      My Computer
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  10. zbook
    Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       New #18

    Please post a zip.
    The logs will be troubleshooted.
    BSOD - Posting Instructions - Windows 10 Forums

    Ordinarily windows updates fix Microsoft drivers.
    So we look for misbehaving non-Microsoft drivers and then upgrade, uninstall, or roll back the misbehaving drivers.
    Last edited by zbook; 08 Nov 2017 at 12:36.
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  12. perdrix
    Posts : 261
    Windows 10 Pro x64 Version 1903
    Thread Starter
       New #19

    You didn't tell me what files you want nor their location. ...

    Dave
      My Computer
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  13. zbook
    Posts : 41,473
    windows 10 professional version 1607 build 14393.969 64 bit
       New #20

    The DM log collector is automatic.
    BSOD - Posting Instructions - Windows 10 Forums
    It will collect the needed logs.
    Then when it appears on the desktop make a zip and post it into the thread.
    It should collect approximately 15 files: mini dumps, msinfo32, dxdiag, installed, uninstalled, hosts, event log, drivers, etc.
    Last edited by zbook; 08 Nov 2017 at 19:31.
      My Computer
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