Windows 10: VIDEO DXGKRNL FATAL ERROR trying to install Creator Fall update

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  1. Posts : 160
    Windows 10 Pro Creator Editiion
    Thread Starter
       07 Dec 2017 #71

    Here's the files you requested

    Windows Upgrade error logs.zip

    Dave
      My ComputerSystem Spec


  2. Posts : 20,987
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Dec 2017 #72

    All of the Panther logs submitted for decoding are now over 1 month old.

    Multiple troubleshooting steps had been performed.

    It would be better to attempt a new upgrade to get fresh logs to decode.

    Post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    Perform the following steps:
    1) Create a brand new bootable windows 10 iso:
    Download Windows 10
    2) Uninstall all AV products with the applicable company uninstall tool so that the only AV product is Windows defender (uninstall malwarebytes etc.)
    3) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    4) disconnect all non-essential hardware from the computer (printer, headset, apple products, xbox, etc.) Any bluetooth device (mouse or keyboard) convert to wired if possible
    5) Turn wireless off using keyboard hardware if possible.
    6) Disconnect ethernet cat5e cable
    7) turn off router and modem
    8) Perform an in place upgrade repair using the windows 10 iso:
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
    9) for the option to perform update: decline



    If possible uninstall any unnecessary software that has software drivers and any hardware drivers. These drivers were potential problems in the Panther logs.
    glpntdrv.sys
    Code:
    glpntdrv     glpntdrv               glpntdrv               Kernel        Auto       Running    OK         TRUE        FALSE        0                 0           0          25/11/1998 15:48:34    \??\C:\WINDOWS\system32\drivers\glpntdrv.sys     0
    Code:
    http://www.conitec.net/english/info/ErrorsCheck.html
    pwdrvio.sys Minitool partition wizard
    pwdspio.sys Minitool partition wizard
    vstor2-mntapi20-shared.sys VMware Virtual Storage Volume Driver
    windrvr6.sys WinDriver or Alohabob USB Bridge Cable Driver


    windrvr6.sys WinDriver or Alohabob USB Bridge Cable Driver http://www.jungo.com/st/support/uninstall.html

    vstor2-mntapi20-shared.sys VMware Virtual Storage Volume Driver http://www.vmware.com/us/support



    Device 'pci\ven_1093&dev_c801 (National Instruments PCI-GPIB) (problem driver failed to load)



    Code:
    2017-11-04 12:21:55, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057
    Code:
    2017-11-04 12:26:35, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]
    Code:
    2017-11-04 12:53:06, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:53:06, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:53:06, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:54:47, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:54:47, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:54:47, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:55:15, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:55:15, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:55:15, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD

    Code:
    2017-11-04 12:57:57, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:57:57, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 12:57:57, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD
    Code:
    2017-11-04 13:03:14, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490
    Code:
    2017-11-04 13:04:14, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]2017-11-04 13:14:09, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:09, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:09, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:31, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:31, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD2017-11-04 13:14:31, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\.NET v4.5 Classic. NetUserGetLocalGroups failed 0x000008AD
    [CODE]2017-11-04 13:47:30, Error [0x0808fe] MIG Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: PCI\VEN_1093&DEV_C801&SUBSYS_00000000&REV_02\5&375146b3&0&300310 -> Migrated [0000000000000000], configured [oem14.inf/ni488.inf] and has problem CM_PROB_DRIVER_FAILED_LOAD (39) [0xC000026C].

    Code:
    2017-11-04 13:47:46, Error      [0x0808fe] MIG    Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Device 'pci\ven_1093&dev_c801&subsys_00000000&rev_02\5&375146b3&0&300310' still has problem CM_PROB_DRIVER_FAILED_LOAD (39) [0xC000026C].
    Code:
    2017-11-04 12:14:40, Warning                      [SetupHost.exe] ReAgentConfig::ReadBcdAndUpdateEnhancedConfigInfo BCD recovery entry points to invalid location (no winre.wim at C:\Recovery\WindowsRE)
    Code:
    2017-11-04 12:21:55, Warning               SP     pDUSearch: DUSearch failed. hr = 0x80070057
    Code:
    2017-11-04 12:26:21, Warning               CONX   Failed to get version info size for [\??\c:\windows\system32\drivers\glpntdrv.sys]. 0x800707142017-11-04 12:26:21, Warning               CONX   File [glpntdrv.sys] does not have a version resource.
    Code:
    2017-11-04 12:26:23, Warning               CONX   Failed to get version info size for [\??\c:\windows\system32\drivers\mbam.sys]. 0x800707142017-11-04 12:26:23, Warning               CONX   File [mbam.sys] does not have a version resource.2017-11-04 12:26:23, Warning               CONX   Failed to get version info size for [\??\c:\windows\system32\drivers\mwac.sys]. 0x800707142017-11-04 12:26:23, Warning               CONX   File [mwac.sys] does not have a version resource.
    Code:
    2017-11-04 12:26:27, Warning               CONX   Failed to get version info size for [c:\windows\system32\pwdrvio.sys]. 0x800707152017-11-04 12:26:27, Warning               CONX   File [pwdrvio.sys] does not have a version resource.2017-11-04 12:26:27, Warning               CONX   Failed to get version info size for [\??\c:\windows\system32\pwdspio.sys]. 0x800707142017-11-04 12:26:27, Warning               CONX   File [pwdspio.sys] does not have a version resource.
    Code:
    2017-11-04 12:26:28, Warning               CONX   Failed to get version info size for [c:\windows\system32\drivers\sdfrd.sys]. 0x800707152017-11-04 12:26:28, Warning               CONX   File [sdfrd.sys] does not have a version resource.
    Code:
    2017-11-04 12:26:33, Warning               CONX   Failed to add driver [SysWOW64\drivers\vstor2-mntapi20-shared.sys]2017-11-04 12:26:33, Warning               CONX   Failed to add driver [SysWOW64\drivers\vstor2-mntapi20-shared.sys]2017-11-04 12:26:33, Warning               CONX   0xd000003a Failed to add service (vstor2-mntapi20-shared) to service map2017-11-04 12:26:33, Error                 CONX   Unable to get message handle 80092009 c:\windows\system32\drivers\windrvr6.sys
    Code:
    2017-11-04 12:26:35, Warning               CONX   Failed to add driver [C:\WINDOWS\system32\DRIVERS\UMDF\uicciso.dll]2017-11-04 12:26:35, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]
    Code:
    2017-11-04 12:37:12, Warning                      [SetupHost.exe] ReAgentConfig::ReadBcdAndUpdateEnhancedConfigInfo BCD recovery entry points to invalid location (no winre.wim at C:\Recovery\WindowsRE)
    Code:
    2017-11-04 12:55:43, Warning    [0x0803ea] MIG    Registry location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{8FD7E19C-3BF7-489B-A72C-846AB3678C96}\V2\KnownUsers is considered invalid in the current context2017-11-04 12:55:43, Warning    [0x0803ea] MIG    Registry location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{8FD7E19C-3BF7-489B-A72C-846AB3678C96}\V2\KnownUsers is considered invalid in the current context
    Code:
    2017-11-04 12:57:07, Warning    [0x0808fe] MIG    Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to scan the device list to migrate with Hresult 0x800700022017-11-04 12:57:07, Warning    [0x0808fe] MIG    Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to migrate bthport keys, bailing out
    2017-11-04 12:57:07, Warning    [0x0808fe] MIG    Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig(V:2 T:1): Failed to migrate bthport service, bailing out
    Last edited by zbook; 07 Dec 2017 at 11:37.
      My ComputerSystem Spec


  3. Posts : 160
    Windows 10 Pro Creator Editiion
    Thread Starter
       07 Dec 2017 #73

    Fine, so there are errors, but what should I do? I don't understand half of what they are saying.

    I also don't see what an IEE488 driver failing to load would screw up DirectX?

    Thanks
      My ComputerSystem Spec


  4. Posts : 20,987
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Dec 2017 #74

    The logs I had started decoding and the above are selected item from the logs.
    They are a little over 1 month old.
    There is a problematic device driver.
    There are other drivers reported in the logs.
    It's very difficult to go through the logs and to determine what is useful and not useful information.
    It is like looking for a needle in a haystack.
    Sometimes it is an easy find but most often it is difficult and the underlying problem may not be found.
    In case in which it is not found an image is made, there is a clean install with restoring the image.

    At this time the specific troubleshooting steps are in the above post.
    A new upgrade should be attempted to possibly generate a new BSOD so that it can be debugged and to generate fresh Panther logs for decoding.
      My ComputerSystem Spec


  5. Posts : 160
    Windows 10 Pro Creator Editiion
    Thread Starter
       14 Dec 2017 #75

    I removed the NI IEE488 drivers, the Minitool Partition Wizard, and Windriver. I then retried the upgrade. which failed again with the reboot loop after a failure (which I think was another DXGKRNL_FATAL_ERROR). I'm now copying the install partition for diagnosis and will try a clean install of the fall update from the CD. This stinks of a fundamental problem with the AMD drivers and new Directx code.

    Dave
      My ComputerSystem Spec


  6. Posts : 20,987
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Dec 2017 #76

    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    And post any new Panther log files.
      My ComputerSystem Spec


  7. Posts : 160
    Windows 10 Pro Creator Editiion
    Thread Starter
       14 Dec 2017 #77

    Well that was strange - I deleted all partitions on the first drive and did a trial clean install which seemed to work just fine and then restored my previous install on top of that to collect some information I wanted.

    I then deleted all partitions from the first drive again and re-ran the clean install (booted from install CD). If failed almost immediately after showing the desktop for the first time on the final boot with VIDEO_DXGKRNL_FATAL_ERROR and then rebooted, and repeated the same error and rebooted etc...

    I tried again and got the same problem!!! Don't understand why it worked one time, but failed on subsequent attempts

    I managed to boot up into Safe mode showing Build 16299.rs3_release.170928-1534 and have run DM Log collector.

    Here's the data ...

    DESKTOP-VPJ2KOS-14_12_2017_164012_91.zip

    Dave
      My ComputerSystem Spec


  8. Posts : 160
    Windows 10 Pro Creator Editiion
    Thread Starter
       14 Dec 2017 #78

    Further update I booted to safe mode again and uninstalled the ATI (AMD) 8.970.100.9001 level driver that was installed by W10 Fall Update installation, and set Windows to not auto update drivers.

    I then rebooted and was able to get a good login screen and desktop at 1024*768 with the MS Basic Display Adapter. Not long after the ATI FireGL V7600 driver level was automatically installed (Huh!???). and I got a 1920*1200 desktop.... So far so good, but on reboot, you can guess what happened: VIDEO_DXGKRNL_FATAL_ERROR!! at the point where the login screen would be displayed.

    Looks like the AMD driver level 8.970.100.9001 is SNAFUed.

    Dave
      My ComputerSystem Spec


  9. Posts : 20,987
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Dec 2017 #79

    There was 1 BSOD mini dump.
    The bugcheck was 113.
    Debugging did not display a definitive driver.

    The VIDEO_DXGKRNL_FATAL_ERROR bug check has a value of 0x00000113. This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation


    Run FurMark -
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    Aim for testing 1 hour and abort testing as needed for freezing, display artifacts, and temperature.
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Performance Maintenance Tutorials





    Code:
    14/12/2017 16:24    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 113
    P2: 20
    P3: ffffce0647904010
    P4: ffff
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\121417-12125-01.dmp
    \\?\C:\Windows\TEMP\WER-59125-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1102.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_113_6ffbf2bded74f7baf0b2a119edc027a168e6b7ae_00000000_cab_02791112
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: fddfc0f3-d629-4701-87b9-eb9d99060468
    Report Status: 4
    Hashed bucket:
      My ComputerSystem Spec


  10. Posts : 160
    Windows 10 Pro Creator Editiion
    Thread Starter
       15 Dec 2017 #80

    Read my post more carefully this is a reboot loop. I can't run Furmark. This is a SNAFUed video driver.

    I've just bought an Nvidia Quadro K4000 video card which should arrive in a day or two. In the meantime I've restored the system from the backup.

    I don't expect to put any more work into this using the current video card.

    Dave
      My ComputerSystem Spec


 
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