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  1.    3 Weeks Ago #1
    Join Date : Aug 2015
    Posts : 142
    Windows 10 home Version 10.0.10586 Build 10586

    Can't upgrade my W10


    This has been going on for about a year. I did do the tenforums tutorial cookbook style with no joy. When logged in to W10 as administrator the routine goes to about 80% then claims a problem. I'm attaching a few screen captures that may help.
    Attached Thumbnails Attached Thumbnails 2017-10-25 (1).png   2017-10-25 (2).png   2017-10-25 (3).png   2017-10-25 (5).png  
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 8,560
    windows 10 professional version 1607 build 14393.969 64 bit

    Please update the computer specs in the "My Computer" section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Open file explorer > this PC > c: drive > click view > check hidden files > search for these files:

    C:\$WINDOWS.~BT\Sources\Panther
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp $Windows.~bt\Sources\Rollback\setupmem.dmp
    setupapi.dev.log $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    BlueBox.log
    $Windows.~bt\Sources\Rollback*.evtx


    C:\$Windows.~BT\Sources\Panther
    C:\$Windows.~BT\Sources\Panther
    C:\$Windows.~BT\Sources\Rollback




    BlueBox.log
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log


    Setupmem.dmp
    setupapi.dev.log
    Event logs (*.evtx)


    The problem is related to the free space within the system reserved partition.

    Had you installed language or font packs?

    It is easy to install programs thinking that they go to the C drive where you can easily uninstall them. Unfortunately some software is installed within the partitions. This reduces the free space within the partition that is needed by windows during the upgrade. Windows upgrades then attempt the upgrade and in the process will display in the logs the problems. The hard part is to decipher or decode the logs. Sometimes this is quick but more often it's a lot of work.
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Aug 2015
    Posts : 142
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter

    I have updated my computer specs. Also have my sysinfo text file attached. I failed to mention in my thread starter that I replaced my 128 GB SSD with a 500 GB SSD thinking that maybe there wasn't enough storage for the update. My SSD has about 400 GB free.

    A screenshot of my disk partitions is presented here also.

    I appreciate your help.
    Attached Thumbnails Attached Thumbnails Disk Management.jpg  
    Can't upgrade my W10 Attached Files
    Last edited by lbeck; 3 Weeks Ago at 21:33.
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Apr 2017
    Posts : 8,560
    windows 10 professional version 1607 build 14393.969 64 bit

    Download and install everything search: Downloads - voidtools
    You can install it so that it starts on boot or starts when you need it.
    The software will create an index of all drives (internal and external)
    Then when you type a character it will produce instantaneous results.
    The more characters you type the narrower the search results.

    Please search for the above Panther files in post #2 and post the files into the thread using one drive or drop box share links.

    Please re-post the above image with all of the columns widened so that the contents are in full view (volume, status, and free space columns)

    Run the DM log collector which will collect msinfo32, dxdiag, event logs etc. and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Aug 2015
    Posts : 142
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter

    I've expanded the columns. I couldn't find all the files specified in your post, so I copied the entire directory for some. The files/folders can be seen here.

    Thanks again for your help - and let me know any information that I can provide further.
    Attached Thumbnails Attached Thumbnails Disk Management Expanded.jpg  
      My ComputerSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Apr 2017
    Posts : 8,560
    windows 10 professional version 1607 build 14393.969 64 bit

    Please run the DM log collector and post a zip into the thread.

    BSOD - Posting Instructions - Windows 10 Forums


    2017-10-25 05:19:54, Error MOUPG CSetupHost::Execute(368): Result = 0xC1900201

    0xC1900201 The system did not pass the minimum requirements to install the update.


    Backup all files on the drive to another drive or to the cloud.
    Please create a brand new restore point.

    Download and install Macrium
    Macrium Software | Macrium Reflect Free
    Make a backup image of the drive and save the image to another drive or to the cloud.

    Download and install the minitool partition wizard:
    MiniTool Partition Wizard | Best partition magic alternative for Windows PC and Server
    Expand all columns and post an image into the thread.

    Run HDTune:
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    Open administrative command prompt and type: chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    Use the information in this link to find the report in event.vwr and post the report into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    Last edited by zbook; 3 Weeks Ago at 00:30.
      My ComputerSystem Spec
  7.    2 Weeks Ago #7
    Join Date : Aug 2015
    Posts : 142
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter

    Possibly a critical clue??

    Following your instructions, I started to create a restore point and I get the note "C:\ drive missing" See the attached screenshot. Of course I can boot up and use my computer, but is there something telling the W10 update routine that I don't have a C:\ drive????

    Meanwhile I have created the system information zip file and posted it to the BSOD thread, and will start the chkdsk routine and other instructions.
    Attached Thumbnails Attached Thumbnails C drive missing.jpg  
      My ComputerSystem Spec
  8.    2 Weeks Ago #8
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,142
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    Here's my suggestion:

    1. Open the computer case and swap the cable between disk 0 and disk 2 to make your Windows on the 1st sata port (Disk 0)
    2. If you are familiar with Macrium software. Create a Macrium Rescue Winpe and save it to a USB. Boot up from this and click on "Fix Windows Boot problems". This will delete the old BCD then re-create a new BCD. I suspect that the BCD is corrupted and did not detect the C drive during the upgrade.
    3. Try to upgrade again.
      My ComputerSystem Spec
  9.    2 Weeks Ago #9
    Join Date : Aug 2015
    Posts : 142
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter

    Encouraged, but not there yet. I did as you advised and now have my boot disc as :0:

    Booted from the USB drive created using the USB drive and I get the W10 update routine progressing to 80%, then giving the error message “something went wrong”.

    I have screen captures along the way and can provide, I'll keep trying to update. Do you have further suggestions or want to see screen captures?

    I really appreciate you hanging with me.

    Lee
      My ComputerSystem Spec
  10.    2 Weeks Ago #10
    Join Date : Apr 2017
    Posts : 8,560
    windows 10 professional version 1607 build 14393.969 64 bit

    The operating system cannot be upgraded because the reserved partition has insufficient free space.
    In order to correct this problem these are possible solutions:
    1) remove some of the files within the reserved partition
    2) increase the size of the reserved partition
    3) backup the files and perform a clean install.

    The reserved partition needs to have 15 MB of free space to perform the upgrade.
    The reserved partition at this time has only 11 MB of free space.

    Please run the DM log collector and post a zip into the thread so that we have logs to troubleshoot:
    BSOD - Posting Instructions - Windows 10 Forums



    This information was in the Panther logs:

    Code:
    0xC1900201	The system did not pass the minimum requirements to install the update.
    
    
    
    
    
    
    2017-10-25 03:35:12, Info                  CONX   ConX::Compatibility::CSystemAbstraction::GetDiskFreeSpaceW: Detected 11 MB free (out of 96 MB total) on [\\?\GLOBALROOT\Device\HarddiskVolume4\]
    
    
    2017-10-25 03:35:13, Info                  CONX   CFreeSystemPartitionDiskSpaceChecker: checked InsufficientSystemPartitionDiskSpace, found HardBlock.Not enough space on partition [\\?\GLOBALROOT\Device\HarddiskVolume4\] Required: 15
    Last edited by zbook; 2 Weeks Ago at 21:35.
      My ComputerSystem Spec

 
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