Windows 10: Windows 10 Fall Creators (1709) Update Issues

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  1. Posts : 5,459
    10 Home x64 (1709) (10 Pro on 2nd pc)
       09 Jan 2018 #21

    John Mc said: View Post
    I am wondering if the 0x8007001f error is caused by the fact that driver TotRec8.sys in the High Definition Audio is unsigned... this unsigned driver is what you get when you update drivers for High Definition Audio....
    Apparently TotRec8.sys is not supplied by MS with the HD Audio driver, but is part of 'Total Recorder 8' - and has been implicated in BSODs previously.
      My ComputersSystem Spec


  2. Posts : 22
    Windows 10 Pro x64
       09 Jan 2018 #22

    Thanks for that. It gives me something definite to deal with.
    I now propose deleting the High Definition sound entries in Hardware, booting in safe mode and deleting this driver once its not associated with the soundcard.
    I shall then try the update again.
    If I succeed I shall update this thread.
    Thank you for your assistance.
      My ComputerSystem Spec


  3. Posts : 4,237
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       09 Jan 2018 #23

    I have Total Recorder Version 8.6 Build 6575 [latest available] with that driver on my Win10 Home computer and having no issues with it.

    EDIT: More info. about the file, mine is version 8.6.0.0 and signed by Timestamp and dated 10/20/2015. I did forget to say I have the Pro
    paid-for version.
    Last edited by Berton; 09 Jan 2018 at 10:18.
      My ComputerSystem Spec


  4. Posts : 22
    Windows 10 Pro x64
       09 Jan 2018 #24

    Hi Berton.
    I uninstalled Total Recorder 8.
    and still get [0x8007001F, 0x50015] so you are right it doesnt affect the issue.
    Last edited by John Mc; 09 Jan 2018 at 10:39.
      My ComputerSystem Spec


  5. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #25

    John Mc,

    Consider starting a new thread so that the focus is on the individual computer.

    1) Please run this log collector and post a zip into the thread:
    log collector v2-beta06.zip

    2) Download and install Everything:
    https://www.voidtools.com/

    3) Use Everything to search for the following folders and files:

    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
      My ComputerSystem Spec


  6. Posts : 22
    Windows 10 Pro x64
       09 Jan 2018 #26

    Log files as requested for 1709 Fall Update failure


    Hi Zac,
    thank you for your reply.
    I got so fed up this afternoon that I tried the nuclear option of downloading a completely fresh operating system.
    That also failed so perhaps its just as well.
    I have to leave shortly for a gig and wont be back at this PC until tomorrow morning.
    I have used Everything and gathered what log files were available.
    Not all had data.
    I have made a 7zip archive - attached.
    It is not encrypted
    Windows 10 Fall Creators (1709) Update Issues Attached Files
      My ComputerSystem Spec


  7. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #27

    Please run this log collector and post a zip into the thread:
    log collector v2-beta06.zip
      My ComputerSystem Spec


  8. Posts : 22
    Windows 10 Pro x64
       10 Jan 2018 #28

    Zip file as requested


    Hi Zac,
    Here is the zip file rerquested
    Windows 10 Fall Creators (1709) Update Issues Attached Files
      My ComputerSystem Spec


  9. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Jan 2018 #29

    Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)



    There were approximately 30 of these critical events in approximately 30 days:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    1) Were these spontaneous crashes or hard power offs?
    a) Were there hangs, freezes, black, red, or blue screens, etc?
    b) What is the age of the computer?
    c) Which hardware has been replaced?
    d) Were there any problems upgrading from 1511 > 1607 or 1607 > 1703?


    For all steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.


    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) chkdsk /x /f /r C: (Use the syntax chkdsk /x /f /r D: or chkdsk /x /f /r E: change the drive letter to the applicable drive) (test all drives/partitions)
    This may take many hours so plan to run overnight.
    7) Use the information in this link to find the chkdsk reports in the event viewer then copy and paste the report and post into the thread with a one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    8) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
    9) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
    10) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
    11) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread
    12) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    13) Click analyze > look for dead or deaddead in the results > post the results into the thread
    14) Run the log collector after all of the above steps and post a zip into the thread:
    log collector v2-beta06.zip
    15) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
    16) Open device manager > click view > show hidden devices > expand all rows > look for triangular yellow icons with black exclamation marks > post images into the thread
    17) Open disk management > widen each volume and status columns > view the contents of each row and make sure that nothing is cutoff > post an image into the thread
    18) Perform windows updates > post an image into the thread using a one drive or drop box share link
    19) Click update history > post an image > post an image into the thread using a one drive or drop box share link
    20) Run HDTune: (all drives)
    http://www.hdtune.com/
    to check the health, run a benchmark, and scan for errors
    When above is done please make screenshots of the following
    a) the health (SMART)
    b) the Full error scan (surface scan)
    c) the benchmark including transfer rate, access time, burst rate, cpu usage
    Take Screenshot in Windows 10 General Tips Tutorials
    21) Indicate whether there is any encryption software on the computer other than Microsoft software
    22) Indicate whether there is/was any AV in use other than windows defender




    Code:
    Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.
    Code:
    Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.


    Code:
    Event[10566]:  Log Name: System  Source: Microsoft-Windows-StartupRepair  Date: 2018-01-09T16:47:56.501  Event ID: 1109  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: JohnMcAllister  Description: The boot manager was corrupt.
    Code:
    Event[9936]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2018-01-08T17:13:45.702  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: JohnMcAllister  Description: Windows failed fast startup with error status 0xC00000D4.
    Code:
    Event[10570]:  Log Name: System  Source: Microsoft-Windows-ResetEng  Date: 2018-01-09T16:48:07.679  Event ID: 4502  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: JohnMcAllister  Description: Attempt to reset the system has failed. Changes to the system have been undone.
    Code:
    Event[465]:  Log Name: System  Source: iaStorA  Date: 2017-12-15T14:12:22.909  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: JohnMcAllister  Description: Reset to device, \Device\RaidPort0, was issued.
    Code:
    Event[492]:  Log Name: System  Source: Volsnap  Date: 2017-12-15T14:13:38.406  Event ID: 30  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: JohnMcAllister  Description: An unfinished create of a shadow copy of volume D: was deleted.
    Code:
    Event[9955]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2018-01-08T17:13:48.383  Event ID: 41  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: JohnMcAllister  Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Last edited by zbook; 10 Jan 2018 at 04:56.
      My ComputerSystem Spec


  10. Posts : 22
    Windows 10 Pro x64
       10 Jan 2018 #30

    Windows PowerShellCopyright (C) 2016 Microsoft Corporation. All rights reserved.PS C:\WINDOWS\system32> sfc/scannowsfc/scannow : The term 'sfc/scannow' is not recognized as the name of a cmdlet, function, script file, or operableprogram. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.At line:1 char:1+ sfc/scannow+ ~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (sfc/scannow:String) [], CommandNotFoundException + FullyQualifiedErrorId : CommandNotFoundExceptionPS C:\WINDOWS\system32> cd..PS C:\WINDOWS> cd..PS C:\> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\> dism /online/cleanup-image/restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Error: 87The online/cleanup-image/restorehealth option is unknown.For more information, refer to the help by running DISM.exe /?.The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logPS C:\> dism.exe /?Deployment Image Servicing and Management toolVersion: 10.0.15063.0DISM.exe [dism_options] {Imaging_command} [<Imaging_arguments>]DISM.exe {/Image:<path_to_offline_image> | /Online} [dism_options] {servicing_command} [<servicing_arguments>]DESCRIPTION: DISM enumerates, installs, uninstalls, configures, and updates features and packages in Windows images. The commands that are available depend on the image being serviced and whether the image is offline or running.GENERIC IMAGING COMMANDS: /Split-Image - Splits an existing .wim or .ffu file into multiple read-only split WIM/FFU files. /Apply-Image - Applies an image. /Get-MountedImageInfo - Displays information about mounted WIM and VHD images. /Get-ImageInfo - Displays information about images in a WIM or VHD file. /Commit-Image - Saves changes to a mounted WIM or VHD image. /Unmount-Image - Unmounts a mounted WIM or VHD image. /Mount-Image - Mounts an image from a WIM or VHD file. /Remount-Image - Recovers an orphaned image mount directory. /Cleanup-Mountpoints - Deletes resources associated with corrupted mounted images.WIM COMMANDS: /Apply-CustomDataImage - Dehydrates files contained in the custom data image. /Capture-CustomImage - Captures customizations into a delta WIM file on a WIMBoot system. Captured directories include all subfolders and data. /Get-WIMBootEntry - Displays WIMBoot configuration entries for the specified disk volume. /Update-WIMBootEntry - Updates WIMBoot configuration entry for the specified disk volume. /List-Image - Displays a list of the files and folders in a specified image. /Delete-Image - Deletes the specified volume image from a WIM file that has multiple volume images. /Export-Image - Exports a copy of the specified image to another file. /Append-Image - Adds another image to a WIM file. /Capture-Image - Captures an image of a drive into a new WIM file. Captured directories include all subfolders and data. /Get-MountedWimInfo - Displays information about mounted WIM images. /Get-WimInfo - Displays information about images in a WIM file. /Commit-Wim - Saves changes to a mounted WIM image. /Unmount-Wim - Unmounts a mounted WIM image. /Mount-Wim - Mounts an image from a WIM file. /Remount-Wim - Recovers an orphaned WIM mount directory. /Cleanup-Wim - Deletes resources associated with mounted WIM images that are corrupted.IMAGE SPECIFICATIONS: /Online - Targets the running operating system. /Image - Specifies the path to the root directory of an offline Windows image.DISM OPTIONS: /English - Displays command line output in English. /Format - Specifies the report output format. /WinDir - Specifies the path to the Windows directory. /SysDriveDir - Specifies the path to the system-loader file named BootMgr. /LogPath - Specifies the logfile path. /LogLevel - Specifies the output level shown in the log (1-4). /NoRestart - Suppresses automatic reboots and reboot prompts. /Quiet - Suppresses all output except for error messages. /ScratchDir - Specifies the path to a scratch directory.For more information about these DISM options and their arguments, specify anoption immediately before /?. Examples: DISM.exe /Mount-Wim /? DISM.exe /ScratchDir /? DISM.exe /Image:C:\test\offline /? DISM.exe /Online /?PS C:\> dism.exe /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\>
      My ComputerSystem Spec


 
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