Windows 10: How can I get my Dell Latitude E6420 laptop to upgrade to 1703 Solved

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  1.    18 Oct 2017 #1

    How can I get my Dell Latitude E6420 laptop to upgrade to 1703

    My Dell Latitude E6420 is not my daily PC but I do use reasonably frequently, especially when away from home. Currently on Win 10 1607, Anniversary Update.

    Although, as far as I know, it's not blocking the Creator's Edition update, that update isn't coming down.

    The AU applied cleanly with no problems. I'm wondering whether I can get the CE to apply in the same way. I really don't want to do a clean install.

    Thoughts and advice would be appreciated.
      My ComputerSystem Spec

  2.    18 Oct 2017 #2

    It could be (guessing) that its because it is an older PC and the hardware does not fully support the new version. Dell does not support Win 10 on this model. I've seen threads commenting about this. As noted my guess but could be valid.
      My ComputersSystem Spec

  3.    18 Oct 2017 #3

    The way I upgrade is use the Media Creation Tool to make an ISO file. Then mount the ISO file and run setup.exe from it.
    Download Windows 10

    or you can wait for it to push to your computer via Windows Update, which might be tomorrow, it might be 6 months from now, and sometimes never come.

    Upgrading from the saved ISO file, though, has proven historically to be the most reliable method.
      My ComputerSystem Spec

  4.    18 Oct 2017 #4


    Does using the ISO file like this completely overwrite everything, or does it just do an in situ update?
      My ComputerSystem Spec

  5.    18 Oct 2017 #5

    tpriest said: View Post

    Does using the ISO file like this completely overwrite everything, or does it just do an in situ update?
    It just upgrades what you have. Let's you keep everything.
      My ComputerSystem Spec

  6.    18 Oct 2017 #6

    To add on the update. Previous updates have caused my recording studio add-ons that require registration/activation to require reactivation. This time it wasn't required and probably that the updates now only update "what needs updating" and not a complete upgrade like was previously used.
      My ComputersSystem Spec

  7.    18 Oct 2017 #7

    I have two of those Dell Latitude 6420 laptops, mine is more of a spare and my wife's is used nearly everyday. They were refurbished units with Win7 Pro and have only been upgraded as Windows Update provides, (W10 Pro) both were on the 1703 CU, my wife checked for updates and hers installed 1709 today. Mine is presently is preparing to install the update, the download took an hour or so and was stuck at 93% for 20 minutes.

    When the CU came out I waited to get the download, both of the 6420's were probably some of the last to be upgraded. We got it in late summer.

    Dell says they don't support W10 in the Latitude 6420 but mine has been running it for a couple years, it could be the OS version. My desktop is W10 Home and I don't have the 1709 update on WU, but both laptops have W10 Pro versions and had 1709 on WU today.
      My ComputersSystem Spec

  8.    19 Oct 2017 #8

    Thanks for all the info.

    Both my PCs, desktop & laptop, are running Windows 10 Pro, so I'd been hoping the laptop would update itself as readily as the desktop did.

    So, looking at the Media Creation Tool pages raises some questions which, probably my own fault, I don't fully understand.

    1) Under Using the tool to upgrade this PC to Windows 10It doesn't say anything about upgrading this PC from an earlier version of Win 10; neither does it say anything about creating an ISO, it just refers to options as to what to keep through the upgrade.

    2) Under Using the tool to create installation media (...DVD or ISO file) to install Windows 10 on a different PCit says to use these steps to install a new copy, perform a clean install, or reinstall Win 10. Nothing about using the installation media to upgrade this PC's Win 10.

    So can I create the ISO file following 2) above and then upgrade the existing Win 10 installation keeping all the existing personal files and apps as in 1) above?

    Sorry to be a nuisance.
      My ComputerSystem Spec

  9.    21 Oct 2017 #9

    To update this thread. Having used Macrium Reflect to image the C: drive I let the upgrade go. After all the downloads and checks the actual upgrade took about 90 minutes, quite reasonable in my view. It actually upgraded to 1709, Build 16299.19.

    Everything, that I've tested appears to run ok - with one exception. I'll post the problem with the Settings app in the Software & Apps section.
      My ComputerSystem Spec

  10.    22 Oct 2017 #10

    Good to hear you got it resolved @tpriest :)

    As of today my other Dell, an E6400 W10 Pro, and my desktop W10 Home have both updated to CU 1709. For some reason my wife thought her E6420 did too, upon further review it didn't. She has an ASUS notebook and an E6420, neither of those has updated, we're going to wait for WU, shouldn't be any reason to manually upgrade. Microsoft seems to being trying to emulate Apple with it's updates, but they have a ways to go before they reach the point of installing an upgrade to the masses with little or no problems.

    Something to keep in mind if you want to have a restore point, each upgrade version defaults that to "Off" I've been going to Control Panel > System > System protection > Configure button > Turn On system protection. Then I create a restore point, I know there are several programs to create and reinstall a system image, but using a restore point IMO is the quickest and least hassle way to go back to an earlier point in time.

    Rep for updating thread with your outcome
      My ComputersSystem Spec

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