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  1.    3 Weeks Ago #11
    Join Date : Dec 2016
    Posts : 21
    windows 10
    Thread Starter

    Hm, I couldn't find any of those logs except for setupact.log.

    Under the C:\$Windows.~BT\ directory, I could only find a folder called NewOS

    I did a search for setupmem.dmp for the whole harddrive, and it wasn't to be found.
    I did find
    setupapi.dev.log under windows\inf and windows.old\inf\windows

    I put the files on a dropbox folder with the following link. I'm not clear on how to read them, or rather, I don't know what I'm looking for.

    https://www.dropbox.com/sh/94lpttrps...HVLTxY0la?dl=0
      My ComputerSystem Spec
  2.    3 Weeks Ago #12
    Join Date : Apr 2017
    Posts : 8,645
    windows 10 professional version 1607 build 14393.969 64 bit

    The information in the link was from 2012.

    Download and install everything: voidtools

    Search again for the panther files.


    C:\$WINDOWS.~BT\Sources\Panther
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log


    C:\$Windows.~BT\Sources\Rollback


    BlueBox.log
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log


    Setupmem.dmp
    setupapi.dev.log
    Event logs (*.evtx)
      My ComputerSystem Spec
  3.    3 Weeks Ago #13
    Join Date : Dec 2016
    Posts : 21
    windows 10
    Thread Starter

    Great! I'll try that tomorrow. I ran the program and it saw the setuperr.log but not in the folder you suggested, but rather C:\$WINDOWS.~WS\Sources

    Not sure what the difference is. Anyway, I'll run the searches again tomorrow and upload the new files.
      My ComputerSystem Spec
  4.    3 Weeks Ago #14
    Join Date : Dec 2016
    Posts : 21
    windows 10
    Thread Starter

    Here are the new files that I found through that program you provided:

    https://www.dropbox.com/sh/94lpttrps...HVLTxY0la?dl=0

    THANKS again! I really appreciate any help I can get for this.
      My ComputerSystem Spec
  5.    3 Weeks Ago #15
    Join Date : Apr 2017
    Posts : 8,645
    windows 10 professional version 1607 build 14393.969 64 bit

    This is a log collector. Please run it. It will collect msinfo32, dumps, dxdiag, event.vwr log, etc. Please post the zip into the thread.
      My ComputerSystem Spec
  6.    3 Weeks Ago #16
    Join Date : Dec 2016
    Posts : 21
    windows 10
    Thread Starter

    I'm really sorry, but I'm not sure I understand what you want. The program you gave me a link to from voidtools seemed to be a program that searches your harddrive for whatever you're looking for. Is that correct? I looked at it, but I don't know how it collects log information. I did a search for the files you listed, but there were a few that didn't exist. I don't seem to have a C:\$WINDOWS.~BT\Sources\ directory, for example. I do have a C:\Windows.~BT directory, but there is no source directory in that one. I copied the file that seemed to be from Oct. 20th onto Dropbox and created a link for people to look at the files.

    Am I to understand you would like all the log files that this program found? It seems that there are quite a few, but most of them seem to be old.

    If that's the case, I'll try again tomorrow and put them in zip files onto dropbox. (or is it better to attach it to a message on this forum within a zip file)?


      My ComputerSystem Spec
  7.    3 Weeks Ago #17
    Join Date : Apr 2017
    Posts : 8,645
    windows 10 professional version 1607 build 14393.969 64 bit

    This is the log collector:
    BSOD - Posting Instructions - Windows 10 Forums
    During the troubleshooting please use English as the default language before creating the logs:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    Please post a zip into the thread.
    It should include files: msinfo32, dumps, dxdiag, event log, etc.
      My ComputerSystem Spec
  8.    3 Weeks Ago #18
    Join Date : Dec 2016
    Posts : 21
    windows 10
    Thread Starter

    One of the problems I've been having is changing the system to English. I've done this many times on other computers, but for some reason, this one just doesn't want to change to English. I put the US keyboard to the top position, but it still remains a Japanese system. I've also downloaded the language pack, but that doesn't do anything either.

    I ran the log, but some of the stuff remains in Japanese. Maybe someone can still understand it?

    I've attached the log file.
    re-installing Windows 10, error 0xC1900101 - 0x20017: bad drivers? Attached Files
      My ComputerSystem Spec
  9.    3 Weeks Ago #19
    Join Date : Apr 2017
    Posts : 8,645
    windows 10 professional version 1607 build 14393.969 64 bit

    The logs indicate that the computer is Windows 8.0.

    Please start a thread in the the Windows 8 forum.


    BIOS バージョン/日付 Award Software International, Inc. F3, 2008/03/03



    System Information
    ------------------
    Time of this report: 10/28/2017, 14:34:28
    Machine name: JONOBUGS-WORK
    Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.151112-0600)
    Language: Japanese (Regional Setting: Japanese)
    System Manufacturer: Unknow
    System Model: Unknow
    BIOS: Award Modular BIOS v6.00PG
    Processor: AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
    Memory: 4096MB RAM
    Available OS Memory: 3838MB RAM
    Page File: 1773MB used, 2703MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.02.9200.16384 32bit Unicode
      My ComputerSystem Spec
  10.    3 Weeks Ago #20
    Join Date : Dec 2016
    Posts : 21
    windows 10
    Thread Starter

    Ah, I see. My misunderstanding (>.<) ... I am trying to upgrade my computer to windows 10 but I should be asking the Windows 8 forum! Sorry if I wasted time here!
      My ComputerSystem Spec

 
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