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#1
Factory Reset Problem
I recently attempted to factory reset my old laptop for a friend, an Asus N56VJ. It did the whole process which took a while but when it tried to reset and boot back up, it gave me a blue screen with an error. The error read, "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we will restart for you." At the bottom it gave me a stop code: 0xc000021a. My computer gets this screen, restarts, begins to boot up, and brings me back to the blue screen. It does this nonstop and I can't get past it. Its a loop of the computer telling me it needs to restart. I looked online and it said that an automatic repair will automatically start but this does not happen. Any help would be appreciated, thanks.