Black Screen with Creators Update Installed and a Reboot

  1. Posts : 98
    10 Pro

    Black Screen with Creators Update Installed and a Reboot

    Installed the Windows 10 Creators update for the 3rd time to completion each time. After the install, everything was running as expected.

    I was looking at a digital magazine within Zinio, and after completing several issues the program lockup and I needed to reboot. Zinio is not part of my startup programs.

    During the startup the Black Screen appeared to go nowhere and I heard the familiar Win 10 startup sound but the screen was Black with the cursor spinning yet going nowhere and not stopping.

    Finally opened into Safe Mode but could not find any issues. Used my Win10 startup disk to find the trouble but the repair mode didnít find any issues.

    I am now without a functional desktop computer again. Each time prior, I installed a backup but continue to be in this circle of events. My laptop has all of the most recent programs that were also installed in the desktop installed.

    I have a backup of the hard drive with the Creators update, ver. 1703 and a few days older backup without it which has been used to get me operating the desktop again for the last two times.
    I found on the web a fix for the Black Screen by starting in Safe Mode, but none of the five suggested solutions worked.

    My current desktop is a year old and Win 10 Pro 64 bit came with it installed.

    I need your help, please.
      My Computer

  2. Posts : 98
    10 Pro
    Thread Starter

    I thought that I would try the Creator install to adjust for any current programs, but to my surprise they were mostly shown to dated 9/3/17 which is the date of the update to the Creators update. So i wanted to go back to the last backup prior, but ran into the 0xc000225 which push me over the hill.

    Finally downloaded the current Win pese for 64 bit but couldn't find that computer name zip file. So I used the Acronis file to restore my prior backup and it worked,

    So here I am without the Creator Update and need help in going forward, Please
      My Computer

  3. Berton's Avatar
    Posts : 10,511
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909

    What does holding down the Windows key and pressing R then typing winver show? Post all the data on the line under Microsoft Windows.
      My Computers

  4. Posts : 98
    10 Pro
    Thread Starter

    Black Screen with Creators Update Installed and a Reboot-image.png
    Thanks for the reply and I am back to before the Creators Update.

    Anything else I can provide. I tried to reinstall the Creators Update from my backup and ended with the 0xc0000225 which was a mess but finally got back to my prior backup. Just got the notice to do that update again.
      My Computer


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