Hi. I have just got a new laptop with win 8.1 on it. For some strange reason it will not upgrade to win 10. It is a HP 15-G036AU LAPTOP - AMD QUAD CORE + 1TB HDD + 8GB RAM + WINDOWS 8.1. Any help appreciated. Thanks.
First screen says Getting ready. second says working on updates and third says restoring to your previous version of windows. My previous laptop was a less specced HP and it upgraded fine
I have tried the latest ISO and another ISO i have had for six months. This last time was done online with the MS upgrade assistant online. Same result with all 3.
Try again from the iso and make a note of the error codes it reports. Then look at this reference to find out what they mean and what steps you can take to resolve them.
Microsoft - Resolve Windows 10 upgrade errors : Technical information for IT ProsIf the upgrade process is not successful, Windows Setup will return two codes:
- A result code: The result code corresponds to a specific Win32 error.
- An extend code: The extend code contains information about both the phase in which an error occurred, and the operation that was being performed when the error occurred.
For example, a result code of 0xC1900101 with an extend code of 0x4000D will be returned as: 0xC1900101 - 0x4000D.
Note: If only a result code is returned, this can be because a tool is being used that was not able to capture the extend code. For example, if you are using the Windows 10 Upgrade Assistant then only a result code might be returned.
I remember the first time the code was ??????? followed by something to do with a driver error. I will try again with the latest ISO and let you know. Thanks all for your help to this point. I might add someone said something in relation to legacy settings in the BIOS. Forgot what that was about though.
Ok. Started the install, went online for updates, got to 35% install. Went and got a coffee, came back to Restoring your previous version of Windows. No error codes, nothing.
0xC 1900101-0x40017. Failed at second boot. Tried to attach pic here, no go.
You can clean install Windows 10 and activate it with the Windows 8 Product Key.
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