1.    19 Aug 2017 #1
    Join Date : Aug 2015
    Posts : 47
    W10 Pro, 64

    New HD, Now Can't Reactivate Windows 10


    My HD failed, so did a clean install on a new hard drive. Windows says it can't activate.


    I clicked on that I had new hardware. Seems I did not use a Microsoft account when I originally installed.



    What can I do? Do I have to contact Microsoft? If so, how?


    Thanks.




    My HD failed, so did a clean install on a new hard drive. Windows says it can't activate.


    I clicked on that I had new hardware. Seems I did not use a Microsoft account when I originally installed.



    What can I do? Do I have to contact Microsoft

    My HD failed, so did a clean install on a new hard drive. Windows says it can't activate.

    I clicked on that I had new hardware. Seems I did not use a Microsoft account when I originally installed.

    What can I do? Do I have to contact Microsoft? If so, how?

    Thanks.
      My ComputerSystem Spec
  2.    19 Aug 2017 #2
    Join Date : Dec 2015
    Posts : 5,893
    Windows10

    Are you sure you reinstalled correct edition i.e. normal, N (EU) or SL version. It needs to match original install to activate.
      My ComputerSystem Spec
  3.    19 Aug 2017 #3
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,771
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by jimlau View Post
    My HD failed, so did a clean install on a new hard drive. Windows says it can't activate.

    I clicked on that I had new hardware. Seems I did not use a Microsoft account when I originally installed.

    What can I do? Do I have to contact Microsoft? If so, how?

    Thanks.
    Hi there. Here's a link for help and to all the activation errors. It has a "Activating Windows 10 after a hardware configuration change" category there.

    https://support.microsoft.com/en-us/...ivation-errors

    To contact MS; This will get you a local office: Find a Microsoft Office Near Me | Location Finder | Microsoft

    MS live chat: https://support.microsoft.com/en-us/contactus/ > Tap "Get started" > Type "Live chat" in the next window that appears.
      My ComputersSystem Spec
  4.    19 Aug 2017 #4
    Join Date : Aug 2016
    S/E England
    Posts : 4,490
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by jimlau View Post
    My HD failed, so did a clean install on a new hard drive. Windows says it can't activate..
    If all you've done is change the hard drive it should activate automatically (assuming of course that it was activated before). The hard drive does not count as a significant hardware change.

    Quote Originally Posted by cereberus View Post
    Are you sure you reinstalled correct edition i.e. normal, N (EU) or SL version. It needs to match original install to activate.
    Also, you must install the same edition (Home or Pro) as you had before. Your digital licence held on Microsoft's activation servers is only valid for one of them.

    I did not use a Microsoft account when I originally installed.
    Neither did I, but I have successfully swapped out a hard drive and done a clean install that activated as soon as it could connect to the activation servers.
      My ComputersSystem Spec

 


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