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  1.    08 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 15
    Windows 10

    Upgrading to creators update stops at 30% and reverts


    Hi,

    At the moment I'm on Windows 10 pro version 1607 with all normal updates installed. I upgraded my Windows 8 back when the free upgrade started, all upgrades went great up until now.
    I'm trying to get the creators update to install using the upgrade tool, no luck so far.

    This is what happens:
    • The tool is able to download, prepare and whatever
    • Windows reboots to start installing
    • Progress ends up at 30% and reboots
    • Progress starting off at 30% again and quite quickly reboots again without progress
    • Windows reverts the changes, reboots and back to old windows again


    I've been digging around for a while, but I can't find a solution.
    So far:
    • Made sure bios is up to date
    • sfc /scannow
    • Checked the log and disabled the microsoft sql services
    • Uninstalled my virusscanner (eset smart security)
    • Prayed to Bill Gates


    Anyway, here's my latest log from c:\$windows.~bt\sources\panther: setuperr.log
    Just assuming that that's the location where these things get logged. Quite honestly a pretty bad, nearly unfindable location, while the log is also really not telling me a whole lot about what actually went wrong. Or am I just looking at the wrong log?
    Also, debugging this stuff takes so much time, just the installation itself takes like 2 hours for me, only to be reverted

    Any ideas on how to get this thing installed?
      My ComputerSystem Spec
  2.    08 Aug 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,055
    Win 10 Pro (1703)

    Hi, please first see:
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials

    Note the 'How to' section and the yellow section and the link to diagnosing logs.
    These may help you.

    Also please use Minitool Partition Wizard (rather than Disk Management) and post a screenshot of your partitions.
    Make sure columns are expanded so we can see all text.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon.

    Meanwhile, please download an iso for the appropriate Creator's edition so you can readily retry without downloading the whole thing again. Also useful for other PC's and repairs as a boot disk e.g.

    Basic checks:
    Check your disk:
    Download and run Hard Disk Sentinel (trial) and make sure all disks are reported as good.
    If not, do not continue, and post back .

    And with this in case sthg has happened to your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    or
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    Then from an admin command prompt run
    SFC /SCANNOW

    and post a summary of the outcome.
      My ComputerSystem Spec
  3.    08 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 15
    Windows 10
    Thread Starter

    Partitions:
    Click image for larger version. 

Name:	image.png 
Views:	6 
Size:	33.9 KB 
ID:	147777
    I'm using bitlocker btw

    SSD's report back 100% healthy status in SMART and self checks also ok
    checkdisk no issues
    sfc scannow also no issues, I've done that already btw
    I even used dism to restore with the online image option, no difference

    Downloading the iso?
    I've tried the media creation tool, and made an usb stick.
    Booting from usb and trying the upgrade only tells me to boot in windows and run the usb stick from there which gives me exactly the same upgrading procedure. Downloading is actually the quickest part of the installation.
      My ComputerSystem Spec
  4.    08 Aug 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,055
    Win 10 Pro (1703)

    Anniversary Update to Creators Update upgrade results in 0x8007001F - Microsoft Community

    This may be of particular interest- very similar

    Click image for larger version. 

Name:	1.jpg 
Views:	5 
Size:	27.0 KB 
ID:	147782
    Can you see the differences in the last column?
      My ComputerSystem Spec
  5.    08 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 15
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Click image for larger version. 

Name:	1.jpg 
Views:	5 
Size:	27.0 KB 
ID:	147782
    Can you see the differences in the last column?
    Sure, I've "Active & System" instead of "Active & Boot" and "Boot" on my c: drive instead of "System".
    I never messed about with partitions however: I just installed windows 8 the way the installer wanted to, never touched it again. The only thing I did was enable bitlocker on my windows drive in Windows 10.
      My ComputerSystem Spec
  6.    08 Aug 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,055
    Win 10 Pro (1703)

    Try working through that link I posted- there are links from that.

    I'm not enough of an expert on partitions to advise further on those differences.. hopefully someone will comment.

    I would expect the EFI partition to be the boot partition.
    Last edited by dalchina; 08 Aug 2017 at 13:42.
      My ComputerSystem Spec
  7.    08 Aug 2017 #7
    Join Date : Aug 2017
    Posts : 15
    Windows 10
    Thread Starter

    Ok, when using the media creation tool installer again I get this message after the revert:

    0xC1900101 - 0x30018
    The installation failed in the fase FIRST_BOOT with an error during the SYSPREP-operation

    Could be something with drivers or something: Error when upgrading to Windows 10 0x30018 - Microsoft Community
    Also uninstalled nvidia drivers just to be sure, someone had trouble with that. Still no luck
      My ComputerSystem Spec
  8.    08 Aug 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,055
    Win 10 Pro (1703)

    Hmm, guess what, I foolishly expected the MS thread that article linked to to say sthg useful.. I just looked at it for the first time and it doesn't.

    There is certain hardware the Creator's build is not compatible with- Broadcom for example- and MS tries not to offer the upgrade to known incompatible systems, but that doesn't always happen.

    That error can also occur with incompatible software, but you're doing a clean install. So, what's your hardware configuration?
      My ComputerSystem Spec
  9.    08 Aug 2017 #9
    Join Date : Aug 2017
    Posts : 15
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hmm, guess what, I foolishly expected the MS thread that article linked to to say sthg useful.. I just looked at it for the first time and it doesn't.

    There is certain hardware the Creator's build is not compatible with- Broadcom for example- and MS tries not to offer the upgrade to known incompatible systems, but that doesn't always happen.
    I do have a broadcom wifi chip in my motherboard though. I've disabled it, because I'm not using it, but I can't exactly unplug it right. Or would a driver uninstall work?
      My ComputerSystem Spec
  10.    08 Aug 2017 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,055
    Win 10 Pro (1703)

    Old computers not yet compatible with 1703 (Broadcom 440x driver) - Windows 10 Forums
    e.g. - you can search for more such results...
    - I think that one's LAN though.

    See #13

    Were you actually offered the Creator's build? MS warns that trying to manually upgrade runs the risk of circumventing their compatibility checks.
      My ComputerSystem Spec

 
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