OS reset advice needed

  1. Posts : 304
    Windows 10 Home 64-bit and ANDROID Lollipop
       31 Jul 2017 #1

    OS reset advice needed

    I am part way through resetting the Windows 10 OS of my 2-in-1 small storage machine, in the hope of correcting some long-standing issues, mainly the failure of the Store to either download or update apps. This has been the case for three or four months, despite trying all the fixes which have been suggested. So I have sought help from a MS tech via the chat service. The advisor after working remotely for a long time reported that he / she would reset the OS "since your operating system is corrupted."

    Media Creation and IOS Disk Image files were downloaded. I was assured that my system would now work OK and the advisor logged off.

    However, after restarting I could see little or no change and in particular the Store is just as dysfunctional as before. Now, I am not clear whether I was expected to run the new files, and if so which? I have located the Disk Image --- 4GB and the Media Creation Files --- there are three of them, a apparently identical --- 17.5 MB each. Will I be able install in this way if required, given that free storage on C has fallen to 3 GB (it even went below 1 GB)?

    Also I was assured that the reset would keep ALL files, including apps and third-party programs. I questioned this as I thought it was otherwise and since have not found any confirmation it is correct, rather the reverse. If I must lose my programs I need to know in advance so that I can move as much as possible to the D drive, an SD card. It wont free up a lot of space, as I have already moved to, downloaded to many programs and files to the D and other drives. It was a major part of how I managed to install the Anniversary and Creators updates on a small storage device.

    I am a bit muddled now about all this so I am hoping for some clarification to put me straight.
      My ComputerSystem Spec

  2.    31 Jul 2017 #2

    Hi, this may help to clarify reset/refresh
    Refresh Windows 10 Windows 10 Installation Upgrade Tutorials

    - see links at the end for more.

    I don't know if you've evidence of corruption: Have you run
    sfc /scannow
    from an admin command prompt? I would assume you have.

    Have you tried creating a new user and seeing if you see the same symptoms?
    If you don't, then it's a user profile problem and trying to repair Windows is not likely to work.

    If you do, consider an in-place upgrade repair install, making sure you use an iso of the same build as you currently have installed.
    I.e. Anniversary if Anniversary, Creator's if Creator's.

    Instructions available from the Tutorial section.
    Last edited by dalchina; 01 Aug 2017 at 01:50.
      My ComputerSystem Spec

  3.    31 Jul 2017 #3

    If you want to do a repair installation, which will keep all of your settings and apps, move the ISO file to the SD card. Mount the ISO file. Run setup.exe from the mounted ISO file.
      My ComputerSystem Spec

  4. Posts : 304
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       03 Aug 2017 #4

    Reset OS

    Moving the Image to the SD Card seemed attractive except it appears that it cannot be done because the SD file system will only accept files up to 4 GB. However, will it work just the same from my external USB HDD which has NTFS? It is my recently acquired Backup drive with plenty of space. I have 'sent' the Disk Image (just over 4GB) to it OK but am delaying mounting and running for a day to give me some time to prepare.
      My ComputerSystem Spec

  5.    03 Aug 2017 #5

    The SD card can also be formatted as NTFS to hold >4GB files. But, yes, mounting the file from the USB hard drive and running setup.exe from there will accomplish the same thing.
      My ComputerSystem Spec

  6. Posts : 304
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       10 Aug 2017 #6

    Thanks a lot for the advice, it took a couple of days due to some strange errors and restarts but it worked in the end (without the errors it looks like it would have been fairly straightforward). I now have some things back which have been gone for several months.

    However, there are also a few persisting and new problems. In particular I now have difficulty with Shutdown, Sleep and Restart. I have 4 or 5 ways to Shutdown, such as the CTRl / Alt / Menu and a couple of desktop shortcuts none of which work --- so I had to keep using the power button until I happened on Sign out, which is working. I have read a few articles & forums. The general problem seems to have been common, but not my version of it!. Nowhere have I found mention of the (uninformative) popup error message I get every time I try to Shut or Restart. And I don't think my issue is connected to the common issues with Hybernate and hHbrid Shutdown as I do not have this feature on my machine. I have examined all the power and Sleep options. Any ideas?
      My ComputerSystem Spec

  7.    10 Aug 2017 #7

    Hi, do you recall that ever being able to do shut down etc successfully with this PC?

    What is the
    (uninformative) popup error message

    Using the power button to force shut down would, for example, probably mean some changes written to the registry while logged in may not be saved.

    What happens if you shut down from the login screen? I.e. boot up, do not log in, then use the power button on that screen bottom right?
      My ComputerSystem Spec

  8. Posts : 304
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       11 Aug 2017 #8

    I have never had a problem with Shutdown or Restart until immediately after the repair reset --- Start up yes, Shutdown no!

    The message (every time) is a small window saying 'Error' --- nothing more, and no error code. The Sign out link in the WX menu does not work, but it did in the Ctrl Alt Del menu, until today. Now that fails too.

    I have used sfc / scannow which repaired some errors but it made no difference.

    I have seen the article on the numerous ways to Shutdown some of which I am not familiar with, so I am going to try them and will report back, plus your suggestion to try it from the log in screen.
      My ComputerSystem Spec

  9. Posts : 304
    Windows 10 Home 64-bit and ANDROID Lollipop
    Thread Starter
       15 Aug 2017 #9

    I have now tried all the ways to Shutdown and still it fails on most attempts, with the error message. It is not entirely consistent, Sign out has been more successful then others, generally on a second attempt rather than first time. Shutting down from the login screen worked on the one occasion I tried it. I will try again, but while it may add something to the picture it is not much use, is it. I have also tried switching to my other account --- Shutdown worked from there. So?

    What mostly puzzles me is the error notifications, as I have not encountered anyone else who experiences it. There is no error code.
      My ComputerSystem Spec


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