Windows 10: Windows 10 1703 Upgrade Failing

  1. bettsaj's Avatar
    Posts : 4
    Windows 10 Professional
       17 Jul 2017 #1

    Windows 10 1703 Upgrade Failing

    For a few weeks now I've been trying to install the new Windows 10 1703 upgrade and it keeps failing.

    It goes through the whole check the system thing, everything is ok and then proceeds to download the 2.9gb update esd file. Following that it goes through the install procedure where it either throws up an install error and reverts back to the previous configuration, or it just reboots and I'm back where I started.

    I will say at this point that I did manage to install it just once, but then I was plagued with the PC crashing every 5 minutes and shutting down, so i re-installed the original version of Win 10 off my disc thinking it was a software issue. It was then I discovered that it wasn't a software issue at all, it was in fact my fan not cooling the CPU adequately enough so consequently it was shutting down.

    To get it to install I followed these instructions on this web page

    Fixed: Windows 10 Creator (1703) Update Stuck/Fail to Install Repeatedly – EaseUS

    I didn't do methods 1 or 2, I jumped straight to method 3....It seemed to work then... But since then I haven't been able to get the update to install.

    Help!... Has anyone got on suggestions.......

    Thanks in advance

      My ComputerSystem Spec

  2.    17 Jul 2017 #2

    Hi, best to eliminate elementary issues - please try some basic checks.
    1. Download and run Hard Disk Sentinel (trial) and post a screenshot of its GUI
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon

    2. If ok:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    3. Separate downloading the iso and the update and installation process.
    Download it manually:
    Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials

    When you have that you can use it repeatedly, and you also have a useful bootable tool for certain repairs if you create a DVD or bootable USB drive.

    Create Bootable USB Flash Drive to Install Windows 10 Windows 10 Installation Upgrade Tutorials

    4. Before you try upgrading again - which is a risk - please create a disk image of what you have now. (We strongly urge people to routinely use disk imaging- so many advantages, including potentially reducing the need to clean install). E.g. Macrium reflect (free) + its boot medium + external storage for image sets.

    If things go wrong, you can get back to where you were fairly readily.
    (Disk imaging helps even if your disk fails or your PC is unbootable e.g. and also creates a full backup)

    5. When upgrading:
    - disable your AV, disconnect any unnecessary peripherals; also see 'Here's How' in the tutorial below.

    What went wrong? See:
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials

    - & see the yellow Tips section

    Then see
    How to Troubleshoot common Setup and Stop Errors during Windows - Microsoft Community

    Please also post a screenshot of your partitions: Minitool Partition Wizard is good for this - please make sure all text in columns is fully displayed.

    Last edited by dalchina; 17 Jul 2017 at 08:08.
      My ComputerSystem Spec

  3. bettsaj's Avatar
    Posts : 4
    Windows 10 Professional
    Thread Starter
       17 Jul 2017 #3

    Thanks for that..... I'll go through all that tonight when I get home from work.. I'll post my results when I've got them


      My ComputerSystem Spec

  4. bettsaj's Avatar
    Posts : 4
    Windows 10 Professional
    Thread Starter
       17 Jul 2017 #4

    First thing, is the chkdsk log from event viewer:

    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    402432 file records processed. File verification completed.
    3542 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ...
    493684 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered to lost and found.
    Stage 3: Examining security descriptors ...
    Cleaning up 977 unused index entries from index $SII of file 0x9.
    Cleaning up 977 unused index entries from index $SDH of file 0x9.
    Cleaning up 977 unused security descriptors.
    Security descriptor verification completed.
    45627 data files processed. CHKDSK is verifying Usn Journal...
    38892704 USN bytes processed. Usn Journal verification completed.
    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    487460863 KB total disk space.
    54883220 KB in 228374 files.
    137396 KB in 45628 indexes.
    0 KB in bad sectors.
    523311 KB in use by the system.
    65536 KB occupied by the log file.
    431916936 KB available on disk.

    4096 bytes in each allocation unit.
    121865215 total allocation units on disk.
    107979234 allocation units available on disk.

    Internal Info:
    00 24 06 00 5d 2e 04 00 d4 e6 07 00 00 00 00 00 .$..]...........
    0d 01 00 00 1f 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
      My ComputerSystem Spec

  5. bettsaj's Avatar
    Posts : 4
    Windows 10 Professional
    Thread Starter
       18 Jul 2017 #5

    I've got the ISO downloaded... I need to buy some DVD's to burn it to.
      My ComputerSystem Spec

  6.    18 Jul 2017 #6

    Good- meanwhile you can do (1) Download and run Hard Disk Sentinel (trial) and post a screenshot of its GUI
    and post a screenshot of your partitions: Minitool Partition Wizard is good for this - please make sure all text in columns is fully displayed.

    That's quite easy.
    The logs may be helpful, but not so straightforward.
      My ComputerSystem Spec


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