Windows 10: Upgrade Assistant keeps going back to 0%


  1. Posts : 5
    Windows 10 and 7
       4 Days Ago #1

    Upgrade Assistant keeps going back to 0%


    When I click on the upgrade assistant link that magically appeared on my desktop I go through clicking the required buttons and the upgrade starts to download eventually (very slowly) it is obviously a very large file as after a while it burns up all my bandwidth so I have to stop it and wait until the next day... I click the upgrade link again and it resumes from where it left off again...

    Problem being about 5 times now it has reached between 70 - 80% and then decides to reset itself back to zero again for no apparent reason ? there is no error that is being shown or any indication as for why it keeps doing this, the current version of Win10 on my system is 10240 that was shipped with the laptop...

    One more thing to add there is actually two shortcut links on the desktop to the upgrade assistant for some reason the second one appeared after it reset itself the second or 3rd time as far as I recall...

    I am thinking maybe remove the assistant and whatever it has downloaded and wait for it to appear again, but I have no idea how to correctly do that within Win10...

    Any ideas and assistance on how to fix this is greatly appreciated guys, thanks.
      My ComputerSystem Spec

  2.    3 Days Ago #2

    Hi, that you have 10240 (an old build) begs basic questions about your PC.

    Why has it not been kept updated? Have you disabled Windows updates for the last couple of years or so?

    Please try some basic checks.
    1. Download and run Hard Disk Sentinel (trial) and post a screenshot of its GUI
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon


    2. If ok:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    or
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    3. Separate downloading the iso and the update and installation process.
    Download it manually:
    Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials

    When you have that you can use it repeatedly, and you also have a useful bootable tool for certain repairs if you create a DVD or bootable USB drive.

    4. Before you try upgrading again - which is a risk - please create a disk image of what you have now. (We strongly urge people to routinely use disk imaging- so many advantages). E.g. Macrium reflect (free) + its boot medium + external storage for image sets.

    If things go wrong, you can get back to where you were fairly readily.
    (Disk imaging helps even if your disk fails or your PC is unbootable e.g. and also creates a full backup)

    What went wrong?
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials

    - see the yellow Tips section
      My ComputerSystem Spec


  3. Posts : 21
    Windows 10 Home Creators Update
       3 Days Ago #3

    Personally, I find this Windows 10 Upgrade Assistant useless. Why should someone install it and keep it if there is always Update button? For me is a good idea after every significant update to have a clean install of Windows and reinstall of apps and programs. My point of view...
      My ComputerSystem Spec


  4. Posts : 5
    Windows 10 and 7
    Thread Starter
       3 Days Ago #4

    dalchina said: View Post
    Hi, that you have 10240 (an old build) begs basic questions about your PC.

    Why has it not been kept updated? Have you disabled Windows updates for the last couple of years or so?

    Please try some basic checks.
    1. Download and run Hard Disk Sentinel (trial) and post a screenshot of its GUI
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon


    2. If ok:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    or
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    3. Separate downloading the iso and the update and installation process.
    Download it manually:
    Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials

    When you have that you can use it repeatedly, and you also have a useful bootable tool for certain repairs if you create a DVD or bootable USB drive.

    4. Before you try upgrading again - which is a risk - please create a disk image of what you have now. (We strongly urge people to routinely use disk imaging- so many advantages). E.g. Macrium reflect (free) + its boot medium + external storage for image sets.

    If things go wrong, you can get back to where you were fairly readily.
    (Disk imaging helps even if your disk fails or your PC is unbootable e.g. and also creates a full backup)

    What went wrong?
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials

    - see the yellow Tips section
    Firstly thanks for taking the time to initiate the start of investigating this problem.... However I have just noticed that windows update is at 41% downloading Feature update to Windows 10, version 1703 apparently I am wondering if this is where things are going wrong, so the plan is allow it to finish (probably going to take hell knowns how many days with my slow and limited connection) and see what happens... if it's still not playing nice then I shall follow your instructions thanks.

    To answer you're first question the laptop is 6 months old and one of the latest models apparently and that is the build number of Windows it came with... as for why I dunno its down to MSI logic as per usual.
      My ComputerSystem Spec


  5. Posts : 3,093
    10 Home x64 (1703) (10 Pro on 2nd pc)
       3 Days Ago #5

    Andyr said: View Post
    ...I have just noticed that windows update is at 41% downloading Feature update to Windows 10, version 1703 apparently I am wondering if this is where things are going wrong...
    Quite likely, I've seen similar when manually checking for updates. Recently I had a message that an update (just a Defender definitions one) couldn't be installed because another update was already in progress.

    the laptop is 6 months old and one of the latest models apparently and that is the build number of Windows it came with... as for why I dunno its down to MSI logic as per usual.
    HP apparently do just that, as reported here....
    Why would a new Laptop have an upgraded version of Windows 10?
      My ComputersSystem Spec


 

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