Windows 10: Update to version 1703 failing

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  1. Posts : 51
    Windows 10 Home (64-bit)
       02 Jul 2017 #1

    Update to version 1703 failing


    The installation failed in the SECOND_BOOT phase with an error during MIGRATE_DATA operation
    Error code 0x8007002C - 0x4000D

    Had this before on another computer, which got fixed by uninstalling antivirus, firewall and messing with a few reg keys.
    That didn't work on this device. The installation still fails at 75% with a very short BSOD CRITICAL_PROCESS_DIED

    Drivers are up-to-date automatically by HP's applications. (HP ENVY h8-1410eb)
    setupact and setuperr log files are attached.

    Thank you in advance!


    Edit: Please don't give me the clean install "solution"..
    Update to version 1703 failing Attached Files
      My ComputerSystem Spec


  2. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Jul 2017 #2

    1) Rename the cbs and dism logs by adding old.
    C:\Windows\Logs\CBS\CBS.log
    C:\Windows\Logs\Dism\Dism.log
    Rename the panther logs by adding old. (setupact and setuperr logs)
    2) Perform windows updates
    Post into the thread any failed KB# with error code.
    Open administrative command prompt and type or copy and paste these commands:
    1) winver (post an image into the thread after the windows updates)
    2) sfc /scannow
    3) dism /online /cleanup-image /checkhealth
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) chkdsk /scan
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    7) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    8) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    9) shutdown /r (you will reboot the computer so that it is in clean boot)

    10) disconnect all non essential hardware from the computer (printer, camera, smart phone, etc)

    11) attempt to upgrade windows in clean boot.

    12) run the panther command again if windows upgrade fails

    13) post the new setupact and setuperr logs

    14)obtain a flash drive that you can format

    15) create a bootable windows 10 iso:
    https://www.microsoft.com/en-us/software-download/windows10



    Last edited by zbook; 02 Jul 2017 at 13:06.
      My ComputerSystem Spec


  3. Posts : 51
    Windows 10 Home (64-bit)
    Thread Starter
       02 Jul 2017 #3

    I don't understand your second point "perform windows updates". There are none left. Only the upgrade to 1703 remains.

    I did an sfc /scannow and dism check/scan/restore already before, but no damage was detected.


    I'll try the rest when I can, but haven't you found anything inside the logs i have given you?
      My ComputerSystem Spec


  4. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Jul 2017 #4

    Each time a command is run there will be information in the logs. The error codes can potentially be deciphered to come up with a possible solution. So the aim was to make the logs a managable size and have sufficient commands with error codes to see if the problem preventing the upgrade could be found and fixed. The cbs is likely the largest file so it needs to be reduced in size. Windows updates and windows upgrades are similar but different. So running the windows updates, the scannow, restorehealth and the panther commands all create logs that may have some information that can be deciphered. Many times though the failure codes are to general to arrive at any concrete conclusion. For my windows upgrade failure from 1607 to 1703 a review of the logs indicated that it wanted more free space in the EFI partition. This allowed further troubleshooting. An in place upgrade or a clean install often eliminate the need to troubleshoot but the troubleshooting can be done.
      My ComputerSystem Spec


  5. Posts : 51
    Windows 10 Home (64-bit)
    Thread Starter
       05 Jul 2017 #5

    The list of startup processes contains Windows-hostprocess (rundll32)
    Do I have to disable that aswell? Isn't that... bad?
      My ComputerSystem Spec


  6. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jul 2017 #6
      My ComputerSystem Spec


  7. Posts : 51
    Windows 10 Home (64-bit)
    Thread Starter
       05 Jul 2017 #7

    I did everything as you told. Tried to install 1703 with Media Creation Tool (it doesn't appear in Windows Update anymore)

    Failed again, at the exact same moment as before.
    (reboots at 75% and shortly after a BSOD CRITICAL_PROCESS_DIED)

    I attached everything you need. (the copy-paste of the cmd is in cmd.txt)
      My ComputerSystem Spec


  8. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jul 2017 #8

    Were there any new error codes?
      My ComputerSystem Spec


  9. Posts : 51
    Windows 10 Home (64-bit)
    Thread Starter
       05 Jul 2017 #9

    No. Exactly the same as before.

    The installation failed in the SECOND_BOOT phase with an error during MIGRATE_DATA operation
    Error code 0x8007002C - 0x4000D
      My ComputerSystem Spec


  10. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jul 2017 #10

    Type winver in the left lower corner search and post your windows version and build into the thread.
    Were you able to place the computer in clean boot using msconfig and task manager and disconnect all devices?
    Which antivirus are you using?
    When you view windows update when was the last successful update?
      My ComputerSystem Spec


 
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