tried everything. resetting win with "problem resetting PC"

Hello,

I got so tired of my files explorer taking up 20% all the time for no reason (even after doing nothing after startup, keeps coming back after 5 minutes after closing). So I decided to do a reset.

But I can't reset my laptop due to the "problem resetting PC" problem (no matter if i try to delete my data or save my data, both rests don't work).

I tried sfc/scannow but it says although there are corrupt files, it cannot fix the issue.

Any solutions towards solving this problem?

Thanks, I appreciate help.



Here is a diagnostic report if this helps anyhow.

Code:

Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: Validation unsupported OSValidation Code: 6Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-DKB77-7M9GH-8HVX7Windows Product Key Hash: LVfmE2BrV36Gw1iwVgO5ouTh5Gk=Windows Product ID: 00326-10000-00000-AA382Windows Product ID Type: 0Windows License Type: UnknownWindows OS version: N/A, hr=0x8007007aID: {4D3E8AF8-B034-499F-A1B7-2799CE132302}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 10 HomeArchitecture: 0x00000009Build lab: 14393.rs1_release.170602-2252TTS Error: Validation Diagnostic: Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 111 Unsupported OSOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files (x86)\Opera\launcher.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]Other data-->Office Details: <GenuineResults><MachineData><UGUID>{4D3E8AF8-B034-499F-A1B7-2799CE132302}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8HVX7</PKey><PID>00326-10000-00000-AA382</PID><PIDType>0</PIDType><SID>S-1-5-21-3398798689-3549536466-1340494762</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 7347</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="8"/><Date>20140630000000.000000+000</Date></BIOS><HWID>ADBA0600018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="128"/><App Id="02" Version="10" Result="119"/><App Id="03" Version="10" Result="21"/><App Id="04" Version="10" Result="16899012"/><App Id="05" Version="10" Result="19163040"/><App Id="06" Version="10" Result="119"/><App Id="07" Version="10" Result="23"/><App Id="08" Version="10" Result="19137120"/><App Id="09" Version="10" Result="19398548"/><App Id="0A" Version="10" Result="50"/><App Id="0B" Version="10" Result="14216360"/><App Id="0C" Version="10" Result="2008311728"/><App Id="0D" Version="10" Result="1670915408"/><App Id="0E" Version="10" Result="-2"/><App Id="0F" Version="10" Result="14211316"/><App Id="10" Version="10" Result="2008124376"/><App Id="12" Version="10" Result="19606888"/><App Id="13" Version="10" Result="14212024"/><App Id="14" Version="10" Result="19606888"/><App Id="16" Version="10" Result="19606888"/><App Id="17" Version="10" Result="62"/><App Id="18" Version="10" Result="80"/><App Id="1B" Version="10" Result="10"/><App Id="1C" Version="10" Result="2"/><App Id="1E" Version="10" Result="19400888"/><App Id="1F" Version="10" Result="14211316"/><App Id="20" Version="10" Result="2008111922"/><App Id="22" Version="10" Result="19606888"/><App Id="23" Version="10" Result="14212024"/><App Id="24" Version="10" Result="14211944"/><App Id="25" Version="10" Result="2008111353"/><App Id="26" Version="10" Result="19136512"/><App Id="28" Version="10" Result="19606888"/><App Id="29" Version="10" Result="19386672"/><App Id="2A" Version="10" Result="14212808"/><App Id="2B" Version="10" Result="14211380"/><App Id="2C" Version="10" Result="2008300709"/><App Id="2D" Version="10" Result="14211468"/><App Id="2E" Version="10" Result="14289736"/><App Id="2F" Version="10" Result="14289668"/><App Id="30" Version="10" Result="14289712"/><App Id="31" Version="10" Result="14289736"/><App Id="32" Version="10" Result="14289712"/><App Id="34" Version="10" Result="14211496"/><App Id="35" Version="10" Result="14211420"/><App Id="36" Version="10" Result="2008300654"/><App Id="37" Version="10" Result="14211484"/><App Id="38" Version="10" Result="14221564"/><App Id="39" Version="10" Result="9"/><App Id="3A" Version="10" Result="14221312"/><App Id="3B" Version="10" Result="14211664"/><App Id="3D" Version="10" Result="2008097630"/><App Id="3E" Version="10" Result="14211508"/><App Id="3F" Version="10" Result="14211664"/><App Id="40" Version="10" Result="1952"/><App Id="41" Version="10" Result="14229048"/><App Id="42" Version="10" Result="-194488364"/><App Id="43" Version="10" Result="16"/><App Id="44" Version="10" Result="2008184848"/><App Id="45" Version="10" Result="14211585"/><App Id="46" Version="10" Result="14211736"/><App Id="47" Version="10" Result="14227256"/><App Id="49" Version="10" Result="16898536"/><App Id="4A" Version="10" Result="380"/><App Id="4B" Version="10" Result="14211640"/><App Id="4C" Version="10" Result="64"/><App Id="4D" Version="10" Result="236"/><App Id="4E" Version="10" Result="2"/><App Id="4F" Version="10" Result="6684774"/><App Id="50" Version="10" Result="352091648"/><App Id="51" Version="10" Result="14211620"/><App Id="52" Version="10" Result="2008096186"/><App Id="53" Version="10" Result="14211736"/><App Id="54" Version="10" Result="14211664"/><App Id="55" Version="10" Result="14211600"/><App Id="56" Version="10" Result="14211596"/><App Id="57" Version="10" Result="2008096508"/><App Id="5A" Version="10" Result="14211852"/><App Id="5B" Version="10" Result="2008096320"/><App Id="5C" Version="10" Result="2"/><App Id="61" Version="10" Result="14227256"/><App Id="62" Version="10" Result="1952"/><App Id="64" Version="10" Result="24"/><App Id="65" Version="10" Result="3"/><App Id="67" Version="10" Result="2"/><App Id="68" Version="10" Result="3"/><App Id="69" Version="10" Result="2"/><App Id="6A" Version="10" Result="-194488364"/><App Id="6B" Version="10" Result="1"/><App Id="6C" Version="10" Result="15900672"/><App Id="6D" Version="10" Result="15888384"/><App Id="6E" Version="10" Result="352091772"/><App Id="6F" Version="10" Result="1973512292"/><App Id="70" Version="10" Result="14211812"/><App Id="71" Version="10" Result="2008094901"/><App Id="72" Version="10" Result="3"/><App Id="74" Version="10" Result="2"/><App Id="75" Version="10" Result="14211736"/><App Id="76" Version="10" Result="14211664"/><App Id="79" Version="10" Result="2008094995"/><App Id="7B" Version="10" Result="64"/><App Id="8B" Version="10" Result="14211896"/><App Id="8D" Version="10" Result="1310738"/><App Id="8E" Version="10" Result="19608608"/><App Id="8F" Version="10" Result="1970319921"/><App Id="90" Version="10" Result="14211888"/><App Id="91" Version="10" Result="1970558736"/><App Id="92" Version="10" Result="1970320116"/><App Id="93" Version="10" Result="14211900"/><App Id="95" Version="10" Result="14211888"/><App Id="96" Version="10" Result="1"/><App Id="97" Version="10" Result="131072"/><App Id="98" Version="10" Result="14211800"/><App Id="99" Version="10" Result="14211800"/><App Id="9A" Version="10" Result="14211800"/><App Id="9B" Version="10" Result="2"/><App Id="9C" Version="10" Result="2"/><App Id="9D" Version="10" Result="14155776"/><App Id="9E" Version="10" Result="352091468"/><App Id="9F" Version="10" Result="14212188"/><App Id="A1" Version="10" Result="2008094016"/><App Id="A2" Version="10" Result="14211972"/><App Id="A4" Version="10" Result="44"/><App Id="A5" Version="10" Result="14212920"/><App Id="A6" Version="10" Result="19608608"/><App Id="A7" Version="10" Result="2008094139"/><App Id="A8" Version="10" Result="1970313022"/><App Id="A9" Version="10" Result="16835948"/><App Id="AA" Version="10" Result="1310738"/><App Id="AB" Version="10" Result="19608608"/><App Id="AC" Version="10" Result="702283776"/><App Id="AD" Version="10" Result="1970313072"/><App Id="B1" Version="10" Result="14214288"/><App Id="B5" Version="10" Result="1969750026"/><App Id="B7" Version="10" Result="8388608"/><App Id="B8" Version="10" Result="14212048"/><App Id="B9" Version="10" Result="192"/><App Id="BA" Version="10" Result="1174405120"/><App Id="BB" Version="10" Result="-1073741809"/><App Id="BC" Version="10" Result="14212808"/><App Id="BF" Version="10" Result="19284104"/><App Id="C0" Version="10" Result="19398520"/><App Id="C1" Version="10" Result="2097152"/><App Id="C2" Version="10" Result="14212016"/><App Id="C3" Version="10" Result="14212016"/><App Id="C4" Version="10" Result="14212016"/><App Id="C5" Version="10" Result="32"/><App Id="C6" Version="10" Result="32"/><App Id="D3" Version="10" Result="1972764672"/><App Id="D4" Version="10" Result="852"/><App Id="D5" Version="10" Result="3145776"/><App Id="D6" Version="10" Result="19400888"/><App Id="D7" Version="10" Result="1441814"/><App Id="D8" Version="10" Result="19400936"/><App Id="D9" Version="10" Result="19400888"/><App Id="DA" Version="10" Result="60"/><App Id="DB" Version="10" Result="14212808"/><App Id="DC" Version="10" Result="14213652"/><App Id="DD" Version="10" Result="4194366"/><App Id="DE" Version="10" Result="19386672"/><App Id="E4" Version="10" Result="1"/><App Id="E5" Version="10" Result="24"/><App Id="E7" Version="10" Result="14212024"/><App Id="E8" Version="10" Result="64"/><App Id="EBSpsys.log Content: 0x80070002Licensing Data-->N/A, hr = 0x80070424Windows Activation Technologies-->N/AHWID Data-->HWID Hash Current: MgAAAAAAAQABAAEAAgABAAAABAABAAEAln30ndK0UFswARACGoDEsMS32sfw/TAduno=OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: no, invalid Windows markerWindows marker version: N/AOEMID and OEMTableID Consistent: N/ABIOS Information:   ACPI Table Name    OEMID Value    OEMTableID Value  DBGP            DELL          WN09     MCFG            DELL          WN09     FACP            DELL          WN09     APIC            DELL          WN09     BOOT            DELL          WN09     HPET            DELL          WN09     FPDT            DELL          WN09     SLIC            DELL          WN09     UEFI            DELL          WN09     SSDT            INSYDE        HSW-LPT  MSDM            DELL          WN09     ASF!            DELL          WN09     SSDT            INSYDE        HSW-LPT  LPIT            DELL          WN09     ASPT            DELL          WN09     SSDT            INSYDE        HSW-LPT  SSDT            INSYDE        HSW-LPT  SSDT            INSYDE        HSW-LPT  BGRT            DELL          WN09