Page 1 of 3 123 LastLast
  1.    29 Jun 2017 #1
    Join Date : Jul 2016
    Posts : 338
    Windows 10 Pro

    Problem doing a Repair Install


    In the beginning of performing a Repair Install, I ran into a problem which stopped me from proceeding. This window has a message on the bottom which I don't understand. Could someone please tell me what I did wrong and how to fix it? To perform the repair install, I booted into my Windows which has the Anniversary Update installed. The Windows 10 installation media was created using Microsoft's Media Creation Tool. I would like to keep all my data, apps, etc. and the message at the bottom of this window told me I could not choose that option. Thank you...........
    Attachment 141786
      My ComputerSystem Spec
  2.    29 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    Let's see if this will give us information to troubleshoot:

    Open administrative command prompt and type or copy and paste these commands:

    1) winver (in the pop up about windows view the windows version and build and post into the thread)

    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    4) dism /online /get-intl

    5) chkdsk /scan

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    6) perform windows updates and post any failed KB# and error into the thread.
      My ComputerSystem Spec
  3.    30 Jun 2017 #3
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,998
    Win 10 Pro (1703)

    You can't keep Windows settings, personal files, and apps because your current version of Windows might
    be installed in an unsupported directory.

    This is a really good example of an appallingly conceived and unhelpful error message.

    1. This can occur because some change to one or more default paths Windows uses has been made.

    A typical one years ago might have been
    http://www.thewindowsclub.com/change...ectory-windows
    - this is not a supported change and one which very few people use.

    - I suspect it may occur if you have changed the default location of where new universal apps are installed, but I'm not sure..

    2. You may simply not have enough spare space on your disk:
    What is going on??? : Windows10

    3. Another possibility is that the iso/medium you are using for the upgrade is not the same version as your installed OS. It also has to be the same base language and 'bitness' - x32, x64.
    You cant keep Windows settings, personal files and apps...

    Are you using an old iso/bootable USB flash drive- and subsequently upgraded to the Creator's build, for example?

    Example:
    current version of windows might be installed on an unsupported - Microsoft Community
      My ComputerSystem Spec
  4.    30 Jun 2017 #4
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 549
    Windows 10 Pro 64bit

    I wonder if it's due to you still being on the Anniversary edition when the Media creation tool will download the creators update.
      My ComputerSystem Spec
  5.    30 Jun 2017 #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,998
    Win 10 Pro (1703)

    No, that would simply attempt to upgrade if the OP's system build was the Anniversary build. The problem would arise if an older or non-matching version were used as the upgrade/repair source.
      My ComputerSystem Spec
  6.    30 Jun 2017 #6
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 549
    Windows 10 Pro 64bit

    Quote Originally Posted by dalchina View Post
    No, that would simply attempt to upgrade if the OP's system build was the Anniversary build. The problem would arise if an older or non-matching version were used as the upgrade/repair source.
    Thanks for the clarification dalchina.
      My ComputerSystem Spec
  7.    30 Jun 2017 #7
    Join Date : Jul 2015
    Posts : 9,390
    Windows 10 Pro

    Since the error is Windows installed in an unsupported directory, the first place to look would probably be at a screenshot of disk management:

    Disk Management - How to Post a Screenshot of Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  8.    30 Jun 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,998
    Win 10 Pro (1703)

    @NavyLCDR - unfortunately the text of this message is completely misleading. Regard it merely as a code, requiring interpretation.
      My ComputerSystem Spec
  9.    30 Jun 2017 #9
    Join Date : Jul 2015
    Posts : 9,390
    Windows 10 Pro

    Quote Originally Posted by dalchina View Post
    @NavyLCDR - unfortunately the text of this message is completely misleading. Regard it merely as a code, requiring interpretation.
    And don't you agree that seeing the partition layout with free space indicated would not be a step towards interpreting the code?
      My ComputerSystem Spec
  10.    30 Jun 2017 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,998
    Win 10 Pro (1703)

    My point 2 in #3.. just one possibility.. yes, indeed.
    Last edited by dalchina; 01 Jul 2017 at 02:57.
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Repair Corrupt Install From Boot Install DVD?
I have a flaky hard drive I think. A seagate barracuda. Wouldn't be the first one. So I've had repeated problems with my win10 install and i've run disk check and whatever but they're still there. And today I can't boot into it. I just...
Installation and Upgrade
Automatic repair problem
I recently installed a new motherboard and i have to install windows again. Problem is during automatic repair, it just loops forever. Never goes to trouble shoot or anything. Just forever looping automatic repair loading screen.
General Support
How long do pc repair shops usually take to fix my problem?
I dropped my laptop off at a local computer repair shop (Enterprise). I had a virus that wouldn't let me login into Windows. The technician left me a voicemail last night saying "he will probably be able to restore the system to an earlier date and...
AntiVirus, Firewalls and System Security
Automatic repair couldnt repair your PC (Repair screen win10)
Hello My pc is :C440 Touch All-in-One (Lenovo) Operating system : Windows 10 I can't run my PC, every time i try to run it shows me blue screen wrote on it " Automatic repair couldn't repair your PC
Performance & Maintenance
How to repair a win10 ssd install with no driver for usb repair ?
I have two Windows 10 installations on my PC. Primary and temp. The primary installation cannot boot with error "The boot configuration data file is missing some required information ". This happened aftter I wiped out another third disk...
Installation and Upgrade
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 03:23.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums